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January 2024 by Aaron Baker
My buying experience was top notch. Mark Ford and Tom Fisher took care of me, listening to my questions and finding the right fit for my vehicle needs and finances. I could not recommend Boucher of Thiensville any higher!
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January 2024 by Jim
The service was above expectations. All questions were answered and anything that I was concerned about was also addressed and corrected.The sales team and financial services team were also extremely responsive and helpful.
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January 2024 by Erez Acuca
What a great service, especially from Tony in sales for the exceptional service I received during the recent purchase of two new trucks for my business. His professionalism, expertise, and dedication made the entire process smooth and enjoyable.His guidance and recommendations were invaluable, helping me make informed decisions that were not only cost-effective but also tailored to the specific requirements of my business and needs.What stood out the most was his commitment to customer satisfaction. He went above and beyond to ensure that the trucks met the necessary specifications and were equipped with the features essential for me..Moreover, the transparency and honesty in providing information about pricing, financing options, and additional services were greatly appreciated. It created a sense of trust and confidence throughout the entire process, which is rare to find in the automotive industry.Also the collaboration between Tony in sales and Hirak in financing departments ensured that the paperwork was completed promptly, saving me valuable time and effort.In conclusion, I am thoroughly satisfied with the trucks I purchased and the outstanding service they provided. The commitment to customer satisfaction, combined with the expertise in the industry, sets them apart as a top-notch car dealer. I will not hesitate to recommend this dealership to friends and colleagues looking for quality vehicles and exceptional service.Thank you for your dedication and for making this significant investment for my business such a positive and rewarding experience
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December 2023 by Nunya Business
Purchased a 2013 Ford edge today after they did the safety inspection, put on new brakes, filters, and an oil change. Mark was extremely helpful with helping me pick out a car. He let me look at the vehicles without constantly trying to force a sale upon me but was able to answer any questions I had when I had them. After making the purchase Mark showed me how the fancy touch screen and everything worked which was extremely helpful! (I’m coming from an old 1999 Jeep wrangler :)) The staff is extremely nice and professional. I will definitely be doing business with them in the future when I need another car much later down the road! Thank you guys so much!
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November 2023 by John Patek
We had a wonderful experience purchasing our Ford Maverick from Boucher village Ford. We ordered our car long before the date and Mark was always communicative and helpful during the wait and then during the pick up process. The purchase process was efficient and professional with all the options presented clearly but nothing pressured or pushed upon us. The dealership continues to be an important part of the community and I can say without hesitation that anyone looking for a new Ford should go to Mark at village Ford
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November 2023 by A W
Great experience with the entire service department! They sent video of my exhaust issue, and Mike, the service manager was super patient and really took time to answer my many, many questions. Tim and Angie have always been excellent, as well. Will definitely be back!
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October 2023 by Steven Blunier
Daughter is an out of state college student at Concordia. She had a battery go bad that was covered by Ford warranty. Service dept was very helpful and accommodating and made a battery replacement easy for a 19 year old college student. As a father 4 hours away.....I appreciate that level of customer service. Thanks!
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October 2023 by Amy S
Great experience with the entire service department! They sent video of my exhaust issue, and Mike, the service manager was super patient and really took time to answer my many, many questions. Tim and Angie have always been excellent, as well. Will definitely be back!
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September 2023 by Ralph Brown
I really have great respect for Boucher Ford in Theinsville - Mark Ford is an outstanding salesperson, Angie in the service area is terrific, the techs that service the vehicles are wonderful, and the receptionist are always friendly and professional. Unfortunately - there is one individual who should not be part of the Boucher Ford family - that individual is Mike (Service Manager). He is rude, unprofessional, fails to understand customer needs/requests, and is very quick to anger. I'm a long time customer, but I will not come back as long as Mike is employed at Boucher.Reading other reviews, I see that I am not the only one who has had a rough experience with Mike. I truly hope that the leadership team at Boucher realizes how much of a liability Mike is and does something about it ASAP!
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September 2023 by Aric Vossler
Excellent service! Al was great super nice and extremely easy to work with, gave the wife and I a great run down of the different features of the vehicle. From choosing the vehicle to the financing to the detailed cleaning of the vehicle we were very impressed! Great job!
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September 2023 by James Tiefel
Mark Ford was outstanding in helping us replace a car that was totaled in an accident. People in the body shop were knowledgeable and helpful. We have purchased cars from this business for many years and have never been disappointed.
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September 2023 by Paul Burstein
The car was ready when I arrived and the process was quite efficient. Everyone seemed competent and were they were very friendly. They took the time to help set up some of the technical features of the new car which can be daunting.
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September 2023 by Matt Treder
The whole experience from the initial call to the final delivery was amazing! Tony and team helped me with securing one of the elusive Maverick’s.No long and drawn out negotiations, their pricing is very straightforward and fair and we reached a deal within minutes.Delivery of the vehicle was fantastic. Mark took the time to set up and explain the features and functions I was interested in. Connnecting my phone and Fordpass app was very helpful and allowed me to hit the road running.The Gordie Boucher Thiensville team has gained a new customer for life.
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August 2023 by Pete Chatel
Gordie Boucher Thiensville has the best service of any Ford dealership! Manager to technician….all consistently great.The Gordie Boucher West Bend , WI is an absolute disaster! Dishonest, nonexistent follow up, unresolved issues….no accountability from the service management. Rip off! Steer clear! Ford Motor Company should deal with this ugly dealer / service blemish on their reputation.
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July 2023 by Robert Cramer
Appointment was scheduled over the phone, and my truck was taken back on time, and the issue was resolved in a very timely manner.
