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February 2024 by Allison
This place is worthless. Sad to think people depend on a place like this to get medicine they need to live! Hour long waits in the drive thru and no service in person. Then they act completely shocked when you bring this to their attention!
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February 2024 by Giuliana Salerno
Great pharmacy and staff! Shoutout to Haley for helping me out
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January 2024 by Amanda J.
How does my medicine go from "almost done, ready in about 10 minutes" to it 5 hours later "being shipped, arriving tomorrow" ??? This is also my 6th time having a zero star experience in 8 months living here.
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January 2024 by Jami Ernst
Wow, new manager at Walgreens in Sussex is fantastic! Really turning the store around. Great addition!!
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December 2023 by Dan Witzlib
Today will be my last time using this pharmacy. They simply cannot fill prescriptions in a timely manner.
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November 2023 by Madison C.
Have to wait forever for prescriptions. Waited in line for 35 minutes and then they closed as soon as we pulled up to the window, there were only 3 people in front of us as well. Would not go here ever again.
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October 2023 by Natasha Girard
Due to staffing, they close the pharmacy without any warning. Then you have to call your Dr to get your script sent elsewhere, if you need it ASAP. Not a good experience. Drive thru line is convenient though which adds a star!
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October 2023 by tim jenkins
Horrible customer service. Prescriptions are always late or screwed up. Be prepared to be put on hold for a hour. Avoid and go somewhere else.
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October 2023 by Laurie D.
I've had it with them. Urgent care sent a Rx for an ANTIBIOTIC to them and 28 hrs later still nothing. No delivery truck today. No answers. No suggestions. I checked around and Pewaukee Walgreens had what I needed and took the time to look up my order and placed it for me. Oh, and Menomonee Falls Walgreens hung up on me. ???? Understaffed they say yet I've seen four people in pharmacy at one time... Will drive out of my way to Pewaukee in the future....
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October 2023 by Cassi Joyce
Does not follow the hours posted on their door. I was standing outside AR 7:15am, an associate walked past and saw me but still did not open. Hours posted list 7am-10pm.
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September 2023 by Jodi Huebner
Overall, Walgreens in Sussex took a turn downward. I know lots of places have staffing issues, so not sure what companies are doing to try to get employees. But, can the Management team at least clean up the outside of the building??? Looks horrible! Such an eyesore to drive past.After years of going to Walgreens, we decided to move our prescriptions to Costco. So easy there and quick service. Way most cost effective too.Why we left Walgreens: We had to get diabetic medicine for family member and they only had 1/3 of what was needed. Went back a week later to get the rest and it wasn't ready.They won't let you pick up inside at the pharmacy department lately, so you get to wait in a line of cars.
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September 2023 by Dawn deBoer
This pharmacy is in dire need of staff. I had an Rx called in after a hospital stay and when we got to the store, a sign was in the pharmacy drive-through window middle of the day that they were temporarily closed due to shortage of staff. Very upsetting and had to go without.Today my doctor called in an Rx at 9:30 am. I expected to get a notification for pick up by at least mid afternoon. By 6 pm, I reached a pharmacy tech and was told they’re 300 prescriptions behind and have no staff! They hadn’t even looked at my Rx. Asked me if I could pick it up tomorrow. Unacceptable.I called the Menomonee Falls store location and had them transfer my Rx so I could pick up right away.Provided feedback to Corporate. Suggested that the store transfer this overflow to another store verses jeopardizing the health of customers. People - call another location and have your Rx transferred if you get in a bind.
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September 2023 by Melissa Wilson
This is the worst Walgreens Pharmacy I have dealt with. The pharmacy never answers their phones and you are left on hold for 20+ minutes. Prescriptions take 2-3 days to be filled and pharmacy staff are extremely rude. Unacceptable - Walgreens you need to hire more staff! The store manager, however was very helpful!
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July 2023 by Google user
Worst pharmacy ever, had an antibiotic prescribed, call the store to verify that it’s being filled and they’re “temporarily closed”. How? At 5:00 on a Tuesday evening (when they’re supposed to be open till 8:00) can they just close the pharmacy? This is hardly the first problem I’ve had with this pharmacy, but guaranteed it will be my last. Never going back.
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June 2023 by Kristin Meissner
Worst pharmacy ever, had an antibiotic prescribed, call the store to verify that it’s being filled and they’re “temporarily closed”. How? At 5:00 on a Tuesday evening (when they’re supposed to be open till 8:00) can they just close the pharmacy? This is hardly the first problem I’ve had with this pharmacy, but guaranteed it will be my last. Never going back.