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August 2024 by Don Onwuanaibe
Marcos and Liam were super friendly and helpful when I came in to upgrade my phone. We were laughing and having a good time. I really appreciated the genuine customer service!
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July 2024 by Amanda Paus
Great service.
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July 2024 by Patty Montgomery
Zach was extremely helpful, patient, and friendly!
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July 2024 by Jason Arnold
Was in and out fast.
Staff was helpful.
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July 2024 by Dawn Brauner
Our Victra Verizon rep was extremely helpful and polite. Not only did he suggest a better plan for us but he also transferred everything from my old phone to my upgraded phone. This type of customer service is why we continue to come to this Verizon store.
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July 2024 by Jeff Braaksma
The person that helped us was great and Beek knowledgeable.
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July 2024 by Nikki Jeffers
Staff was very informational and extremely friendly!! Went to trade my phone in and they went over other plans with me just so I was informed on potential deals and better offers. Very helpful overall! Definitely recommend :)
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July 2024 by Margo Schmidt
Marcos was the best! So helpful with techno issues and extremely patient!! Keep him on!!!
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June 2024 by Rose Schmelzer
Marcos was a huge help. Able to help with the many issues I had. Knowledgeable and polite. Would definitely recommend him if you need help!
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May 2024 by FREDERICK MCCORMICK
Very good and prompt service.
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May 2024 by Tyler Berndsen
The two gentlemen we worked with were very helpful and attentive. They helped trouble shoot a lot of issues we had when switching carriers and they stayed patient and helpful during the entire process. They also suggested home internet to us and ended up saving us even more! 5star experience all around
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May 2024 by Terri Diemer
Great experience at the Verizon Sun prairie location. We had not gotten new phones since 2017. Zach (sorry if I spelled it wrong) was so professional, knowledgeable and had the best personality for this line of work!! He was patient with us offered things to us with no pressure to purchase and honestly answered all our questions. As we were finishing up another customer came in upset that their bill went up by 13 bucks, it was very impressive to see how Zach handled his issue with ease and ended up making the customer happy with his calm explanations of why it increased. Excellent customer service!! He made sure we were fully functioning prior to sending us on our way! Thank you
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April 2024 by Cody Baldwin
Unfortunately, I waited 40 minutes after my check-in, but I never received help. If you plan to visit, make an appointment before and carve out a couple hours of your day. (I was disappointed because there were staff available, but they were checking inventory rather than helping customers. It seems like that could be done during slower periods.)
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April 2024 by Mike LaMarca
Abbey and Liam made upgrading my phone easy and fast. I can’t say enough about their professionalism. Great experience today!
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February 2024 by Beachwalker22
The staff at the Sun Prairie store went out of their way to make everything right for a very large cell phone family change. They are very professional, approachable, and I was very happy with my service. A+++++
