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April 2024 by Daniel S
Great experience working with Eric. They had to order my boot from the nearest store that had it in Dubuque, IA. Eric said it would be delivered by the end of the week and it was already at my doorstep the next day! We then talked other boot styles for a while. Thanks Eric.
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April 2024 by Seth Carlisle
Highly recommend this Red Wing store. One of my best experiences from any store - Eric was very knowledgeable and accommodating in finding the right fit.As much as I dislike shopping, I really look forward to coming back - Be careful or you might walk out with a couple pairs ;)
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April 2024 by paul frenzel
very friendly and knowledgeable
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March 2024 by Matthew Kropp
Great store. Dealt with Eric over the phone who took 10 minutes to run me thru a breakdown of new workboots compared to what I was currently wearing. Made the hour drive where he took pride in his work and went thru my options patiently to find the right pair. Will be a return customer. Would suggest to any of my friends
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January 2024 by Brenda O'Kroley
Such a welcoming environment! Staff was very knowledgeable and helped get us the right fit for our needs! KC thank you!
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January 2024 by Sean Vandermerwe
Customer service is unmatched! The manager Eric was so patient with me and got me in to a very nice pair of red wing boots! Love the service keep it up!
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December 2023 by Nicolas Dorsey
I got some boots that I wanted but the color was off. Employee darkened them with oil and changed laces for. Was very helpful.
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October 2023 by C Hale (Blue Dragon)
They were very helpful very friendly and they help me decide on a pair of boots that I will be getting in the next couple
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March 2023 by Matt Rasmussen
Customer service still exists! First time experience at this location in early January. Dakota was extremely cordial and helpful in assisting work boot replacement. Something not quite right a few weeks later and there was no hesitation or excuses. Returned, worked with Dakota and came to a reasonable solution. Thank you so much for your patience, assistance and customer-first approach. Nice to see value in the purchasing process is still around in retail! Will certainly be back!!
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March 2023 by Dayne Eastman
Absolutely stellar customer service.I needed to replace a very specific set of boots in a unique size and Eric at the Sun Prairie store was able to find my sizing based on records from a Red Wing commercial boot truck from another state four or more years ago, then locate the only pair of those boots in that size in the entire country and get them ordered to my local store.10/10 I cannot recommend Red Wing Boots enough, both in terms of fit and comfort as well as customer experience.
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November 2022 by Kevin Kirk
I’ve had many great experiences at this store. Eric was extremely helpful and special ordered a pair of insoles that were discontinued. I stand by redwings because they are a great brand that has amazing customer service.
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October 2022 by Robin Kubicka
Great customer service. My husband loves his boots.
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September 2022 by Noah Fritchen
I had just got done with a week of work came in Friday of that week and bought some shoes they didn't have in store but online. I was told I would've received a call when they had them. A week goes by and I didn't get a call so after a week of waiting I go in to check to see if they has just forgotten to call and had them, no they had shoes for me wrong style but same size. So I had just let another week go by and now it's the second Monday of calling and getting ahold of them without them reaching out telling me what's going on. I just don't get after purchasing from their store directly that I can get these 200+ dollar shoes in less then 2 weeks.
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September 2022 by RD M
Very good shoe store. Steel toe shoes are good. Friendly service. Lot of variety for all our special needs.
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September 2022 by Ruby Manjaly
Very good shoe store. Steel toe shoes are good. Friendly service. Lot of variety for all our special needs.
