-
January 2024 by Justin M.
Our washing machine order has been delayed again. This is literally the worst service I've ever had with Costco. We ordered online on December 24 with a January 4 delivery date. Then that got delayed to January 11. The January 11 delivery time didn't work for us so it was reschedule to January 13. Now today, January 13, I received a call that the washer wouldn't be here until January 17. This is unacceptable. The washing machine is currently in Janesville which is a town about 45 minute south of us. Will it even show up on January 17? So disappoint with this experience. Update Costco ended up crediting us $100 for our bad experience but that doesn't even come close to covering the inconvenience this has cause my family of 4 for almost a month. The $100 was offered after I told them that $50 was too little for the delay. Update Jan 17 "Delivery" day I took the morning off from work because the washer was supposed to arrive between 9:15am and 11:15am. The delivery did not come during that window. I contacted Costco Online and they said that the delivery route got reverse for the day and instead of being first we are now last. So now I'll need to take the second half of the day off as well, unpaid. I told the representative this and they said to contact them back after the delivery is made to discuss further reimbursements.
-
August 2023 by Albert K.
I have been a COSTCO customer for over 20 years in CA, UT & WI. I think that says it all.
-
August 2023 by E C
Huge shout out to the Sun Prairie Costco tire shop crew!!We experienced a flat tire on the interstate as we were heading home to Illinois.Garrett, Dee and others who were working 08/07/23 were so gracious to fix our tire even though it was right at closing time. They turned what could’ve been a long, stressful night into a 30 minute delay….we’re proud Costco members and want this warehouse to know they have great service in the tire shop! Thanks so much guys for getting us back on the road safely!
-
August 2023 by Christina Shade
Can't complain...did good work!
-
August 2023 by Allan Schmitt
Still waiting for a call back after paying $600.00. And was hung up on once also. Bummer!!!
-
January 2023 by Nessa D.
This Costco is always well stocked and the food court area is always very clean. Costco chains offer high quality products for an affordable price. This is our go to spot now.
-
October 2022 by Ruby Manjaly
Their wheels have life long structural warranty. Good service. Good deals on branded tires from time to time.
-
October 2022 by Tim S.
What's not to love about COSTCO?! But this review is about the wonderful pharmacists and pharmacy team at the Sun Prairie Costco. I've had a few vaccinations here now and greatly appreciate the professionalism and care from these great folks. Keep it up!
-
September 2022 by Ro Ro
Their wheels have life long structural warranty. Good service. Good deals on branded tires from time to time.
-
September 2022 by RD M
Their wheels have life long structural warranty. Good service. Good deals on branded tires from time to time.
-
September 2022 by Saanvi Kandanelli
I have to wait for my 4 new tires replacement and sensors replacement that hey initially mentioned. Front one not working. They came back to me saying to change all four sensors and charged $185. The service person at Sun Prairie costco didn't had info they took extra time. I have to stay at cost costco fro. 10 AM To 2 :20 pm to just got service done after planning a service schedule 2 weeks before. I was not happy on the response I received.
-
August 2022 by Irfan Khan
John was amazingly attentive. Fixed my flat on the warranty extremely quickly under time constraint. Thanks for everything John and crew!
-
August 2022 by Rich Miles
Great place for tires. New tires include free rotations and nitrogen.
-
July 2022 by tim hermanson
I believe Costco is the best place to buy your tires and rims customer service as well as price cannot be beaten by anybody except one place and that would be Weber tires in East Bristol those guys knock it out
-
June 2022 by Tristan Higbee
I'm on a road trip from Idaho and got a flat tire near here. I went in right as they opened to see if they could fix it, but because I didn't have an appointment, the guy said that they probably couldn't get it done today. So buy tires from Costco only if you are able to schedule when and where you get your flat tires. I went to the Discount Tire down the road instead, and I'll be buying from my local Discount Tire the next time I need tires.
