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July 2024 by Susan Vandenbranden
Fast friendly and helpful
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May 2024 by Jonathon Woloshuk
UPS has absolutely terrible customer service and their drivers are incredibly lazy. The driver decided he didn't want to get out of his truck and walk up my driveway, so he claimed the address on the package was incorrect.
I reviewed it online and it was correct, but when I called customer service they said they were refusing to redeliver it. As a result, I had to take an hour off work to go get it.
Additionally, the customer service center isn't open during lunch hours - their employees apparently get 1130-330 off. Must be nice.
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May 2024 by Cass Carroll
Terrible service
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March 2024 by Mark Westphal
Happy to find this placeBut very hard to navigate once you pull in to find the dang door. Guy inside at counter was super awesome
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March 2024 by Micheal hill (Putz)
Attempting to get ahold of an actual person is a nightmare,
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December 2023 by Michael Welch
Judging by the fist sized hole in my package, I’m going to guess that my delivery driver has some unresolved anger management issues. Management did not seem concerned, which leads me to believe that this is not the first time.
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December 2023 by Terra
This location is horrible!!! They are either, lazy, stupid, or stealing my packages! I get Hello Fresh sometimes and unfortunately, the company partners with UPS to deliver the packages. I did not get my last 3 packages! The first one, it said it was delivered, but I never got it. So, they either stole it or gave it to the wrong apartment number, the second time it was delayed for 2 days because of Thanksgiving mind you my package is PERISHABLE FOOD...and so when the day came to finally be delivered, it got put on hold because it was damaged. The 3rd time was today. It did not get delivered. Now I have to wait and HOPE they deliver it tomorrow. The food is good up to 48 hours out of the fridge. Shouldn't perishables be top priority???Hello Fresh had to reimburse me twice!I'm so angry with UPS right now. Can't even get ahold of an agent on the phone! I have to cancel my Hello Fresh subscription so I am not wasting my money or lose my sanity. Amazon is definitely better. UPS could learn a thing or 2 from them.
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December 2023 by Kevin Carpenter
They atleast pay out their insurance policies unlike FedEx. But the service isn’t all that great.
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October 2023 by Ninja_88
Notorious for losing packages. They need to check on their overpaid delivery workers.
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October 2023 by E V
Zero stars. 2nd time a UPS driver has delivered a steaming pile. This is a shipping company? Literally could not move the box without items and styrofoam spilling out. This is sad and now I have to spend time sending it all back. Lots cracked and broken parts.
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October 2023 by Mike Dunham
Absolutely impossible to receive customer service over the phone. The automated service can’t understand simple requests. All I tried to do was find my rejected delivery package. Impossible to get thru to a representative.
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October 2023 by ken holzhueter
Lost package once it arrived here.
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September 2023 by L S
I had great service here. The front desk guy is very friendly and professional. I'll definitely use this drop-off location again.
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September 2023 by JANIE CHAMBERS
……
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September 2023 by ATViroTech Inc
Had to ship some items to my office in Texas
