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November 2023 by Stephanie Schwarz
The only negative part of the appointment was getting several reminders. You must have alot of people make appointments and not show up.
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February 2023 by Gwen L.
Took my dog, Diesel, in for his first grooming. Cassie took care of us or him and was truly phenomenal. She is so well educated regarding her breeds and made me AND Diesel feel incredibly comfortable. Thank you Cassie. Later I went into the store to buy fish and Jo helped me. What an amazing experience. She didn't just scoop up the fish I wanted but informed me that the fish I was wanting was a "school " fish and wld do much better with companions. Never have I experienced that when buying fish there before. She was genuinely concerned that the fish were comfortable and not just thrown in a bag. Wow! Thank you Jo! You're amazing.
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January 2023 by Stephanie B.
The grooming team is wonderful! Jessica love's going to the groomer a several times a year. She always looks wonderful and smells just as fabulous! The team is always careful with her and treat her as I would expect! Thank you Petco!
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November 2021 by Lauren T.
Unfortunately I took my 4 month old puppy in for her first introductory grooming, and her tail was broken. I still don't know exactly how. But the vet tried to splint it, it got infected, and as of last week she had to have her tail Amputated. Petco did pay the vet bills, but regardless my new puppy lost her tail during a simple groom.
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September 2021 by Sharon L.
My 1st time going to this groomer. Was not impressed with the cleanliness, and I'm not talking about dog hair, that's a given. Groomer left to use the restroom so receptionist put a looped collar on my dog, who instantly pulled back and she reached under him even though he was retreating and she said he tried to bite her. I was shocked that she even tried to touch him as he was pulling away. Needless to say I left and Never will go back to this place
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August 2021 by Guillermina Diaz
Unfortunately the clinic did not have the vaccine needed for our puppies. Went through the pre appointment screening and upon arrival were informed they had "run out" and can return following week. Would have preferred to be informed ahead of time. It was a wasted trip.
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May 2021 by Mauri W.
This is the most unfriendly and unhelpful pet food store! I only use it in a pinch. Yet they never get better. I wanted them to set aside a case of a certain food. They don't do that, but the food supply was there. My sister went to get it. First they said no food. Then they do not sell by the case. Grrrr
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December 2019 by Barb W.
Jamie at the Sturtevant Petco does a great job! Love her and she's so good with my dog. He always looks amazing after his spa day!
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May 2019 by Jen N.
Tried out a nail trim at Petco in Racine. Came in and was greeted nicely and got in right away. Was given the bill and told I could go pay while she cut my dog's nails. I chose to wait luckily. My dog is not skittish about nail trimming or the experience so she was hardly talked to at all. She started with her back feet which went fine until the last nail. Then she cried in pain three times while finishing the cutting and the groomer's response was to tighten the noose around her neck and say, "I know this hurts, sorry". I have had her nails trimmed elsewhere and it has never hurt or made her cry. Some of her nails are too short and some are too long. I will not be going back ever again.
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May 2019 by Tanya Mack
I went to this clinic because I could get the vaccination I needed without being charged for an office visit at my regular vet. I had to wait over an hour because there were 15ppl ahead of me. I told them my puppy just needed his first rabies shot and that I needed it before starting his 1st class the next day. After waiting and getting the shot, they informed me I would have to log onto a website to access the actual shot records. I received nothing but a rabies tag and a slip to bring to the register that didn't even specify what type of vet services I received. The website says that records may not be available right away. It's been 3 weeks and I still cannot get any records, and was dropped from his class. Wish they would have told me I wouldn't get proof of vaccination for weeks to come, especially as I told the vet tech why I was there at check in, then waited over an hr. A vet office visit would have been worth avoiding this headache. You're forewarned. Avoid this clinic if you need records right away. Hopefully I eventually get them...
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December 2018 by Deborah C.
We feel we paid to much for the service we received. He was supposed to get his nails cut and buffed and a brush out. He also had his teeth brushed. His undercoating was never brushed. In all fairness to the groomer, our dog would have no part of letting her cut his nails and my husband tried to hold him to help her out. He didn't want her to touch his nails and struggled to keep away.
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December 2018 by Lynn M.
The groomer was welcoming to our walk in request to trim my dogs nails. He is not a fan of this so both the ladies worked together to get them cut. I appreciated how they talked to him, pet him and kept him calm while the other person cut the nails. They did a great job, I cannot even hear his nails on the floor now so I don't know when he is coming LOL. He was disappointed that he did not get a treat for being such a good boy...
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November 2018 by Vicky C.
I was just at the vaccine clinic to check in. The girl was VERY rude. I was second and she told me to go down an isle which I did. I explained I was disabled and could not walk and forgot my cell. ONE puppy was before me. I saw that puppy check out so I went back and she not only told me to keep walking once but did it TWICE!!! 5 other dogs went before me when I was second. I WILL NEVER STEP FOOT IN THAT STORE AGAIN and if I could, I would give it a -5 star rating. P.S. Came home and found I was alerted to be next long before she told me to keep walking. HORRIBLE SERVICE!!!
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April 2018 by Nick M.
This is a review of the grooming services at this Petco. The groomers here do a really nice job grooming my 3 Bichon's. They look good, smell good, and are handled with care. We are very pleased with that aspect of the service, the price on the other hand not so much. We started having our dogs groomed at Petco in Greenfield in 2009 with full grooming services done at $50 per dog, very reasonable. We moved from the area now we take them here for the past 2 years and the same exact services run $90 per dog!!!! Almost double the cost!! Like I said they do a great job but literally every single other groomer around is significantly cheaper which is why I will be going elsewhere.
