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November 2023 by kay jacobson
My salesman Mike was very helpful & very knowledgeable about the dishwasher I wanted to purchase..I’ve shopped Grand previously & was able to get more discounted on the product… will always shop Grand… their prices are cheaper than the big box stores!!
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October 2023 by Mike E
I had been shopping for a new refrigerator and I came upon Grand Appliance in Racine. They had what I was looking for in stock so I called 45 minutes before store closed with questions. I was prepared to go in the next day but Michael was of great help and said he would hold off closing so I could come in. He wasn't pushy and spoke honestly about the product. He pointed out an even better version of what I was looking for. I purchased the LG and have a very happy wife now. Thanks Michael
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October 2023 by charles Thielen
We purchased a refrigerator from grand October 2021. They were quick to sell me one but when it broke down they were nowhere to be found. We purchased the extended warranty, and when our refrigerator broke down, they said they have a third-party that deals with that. This was after calling at least 10 times. It’s took two days for a call back and that was after going to the Racine store just to find out they have no customer service at the stores. After talking to Customerservice, I was assured this would only take 24 hours to straighten out. After two weeks.of no calls from the warranty company or Grand (they both finger pointed at each other) we had a private contractor fix the refrigerator. They do not answer customer service calls! They will say they called back but only after going to the store and having a worker email customer service did they call back. Just hang tight was their message the 2 times they did call
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October 2023 by Renee Knapton
Friendly and extremely helpful staff who located an online item for us that wasn't kept in the store. Good price. Great low delivery charge to Waterford, which is often considered out of range for stores east of the interstate.
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October 2023 by linda fox
Bought a clearanced refrigerator. Delivery went fine. After a day or two I noticed the freezer was not working well. With in the week I went to the store and immediately put a repair order in. Repair was made but got a bill for it. Contacted the store, they said they would credit my account. I am still waiting 1 month later!! Horrible customer service
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October 2023 by Jaysen Huff
I walk in, found the appliance I wanted. It was easy and hassle free. Mark the salesman I delt with was extremely knowledgeable and very helpful. It was one of the best shopping experiences I've ever had.
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October 2023 by Linda Thelen
We just ordered a GE electric range from the Racine store. The salesman was very nice and very helpful. He answered all of our questions and has set up a delivery for the day of our choice. They will not only deliver the range, they also unpack it and take away all of the packaging AND also take our old range away, so we don’t have to deal with that! Very nice! We are so pleased with Grand Appliance!!!
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August 2023 by Nancy Dekraay
On September 17, 2022 I purchased a Whirlpool Refrigerator/Freezer from Grand Appliance in Sturtevant, WI. Nine months later, Sept. 17, 2023, the appliance stopped working, everything in the freezer became unfrozen, icecream melted, the ice maker dripped all over the floor. I called Grand Appliance in Surtevant to report the problem and was told they don't handle repairs. They gave me a number to call, which I did. July 6th the repair man came, told me the condenser needed to be replaced, and he would order one for me. It is now August 23 and no repairs have been made. I have talked with Grand Appl;iance (twice) and they tell me they are "out of the picture" and can't be of any help to me. I keep calling the repair service and are always told that the condenser is on "back order". So, here I sit for seven weeks with no refrigerator or freezer. I certainly cannot recomend Grand Appliance. I am terribly disappointed with them, and I suggest you take your business elsewhere.
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August 2023 by Dennis C.
Went looking to replace a couple of kitchen appliances. Mike was fantastic. He answered any and all questions I had. I bought exactly what I needed. Very happy with the experience and would recommend
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August 2023 by Laurie Krueger
Kevan was a great sales person to work with! Very personable. Gives many options and visuals as well as his opinions; which are great because this is his field of expertise.
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August 2023 by Dave Leto
Great selection,Great prices, very knowledgeable employees. A gentleman named Marty took care of us. Very nice man! He was able to answer all the questions we had. We will definitely recommend Grand Appliance in Sturtevant to everyone we know. We will be back for future purchases! You did a Great job Marty!
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August 2023 by Rob Forrest
The store was clean and displays were sharp. Service , prices and selection were great. If in the market for any appliances worth a look!
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August 2023 by sue t
I went dishwasher shopping. Mike Perez of Grand Appliance was great. He was honest and informative, knowledgeable regarding each brand's features, which made it easier for me to decide which one to buy. I highly recommend him.
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August 2023 by Lindsay Francis
I have come to Grand Appliance for a lot of my appliances in the past. Every time I go there someone is always ready to help with either showing me or answering any kind of questions that I may have. The service has always been real good here. The prices are decent too. It’s a friendly atmosphere for finding what you need when things break down. Thank you, Grand Appliance!
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August 2023 by Raymond Houte
We had a good shopping experience while looking for a dryer. The salesman was knowledgeable. The delivery people did a good job in hooking up the new dryer.
