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October 2023 by Pam Malinoski
I ordered a new fridge online. Grand Appliance was responsive by text and email, and I received the fridge within the delivery times. Staff was helpful and friendly. The only reason I didn't give them 5 stars is that the first fridge I got didn't work. I had to contact them again, go through a service tech coming out to diagnose, and wait for a replacement fridge. It meant a lot of shuffling of food and more than a week without a working fridge in my kitchen. However, they did a good job fixing the problem.
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October 2023 by Giselle Krohn
My husband and I have just purchased a Whirlpool refrigerator from Grand Appliance. I spoke with Jessica who took care of everything. We have been buying appliances from Grand for years and the experience has always been great. Their customer service is exceptional!!
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October 2023 by Bianca Williams
I had the best experience with grand appliance and tv. I placed an order for my appliances on Sunday, and they were delivered and installed the following Wednesday! Email, text and phone communication was straightforward with my sales consultant Jess, she was so friendly and kind. The ability to track your delivery was awesome as well. The BEST part of the whole experience was my delivery/install team! They sent out four young men who were so respectful. They were able to have everything set up in about an hour or so. Thank you to Matt, DK, Tyrone and Kyle! These guys are definitely setting the standard that any company would want their delivery install teams to implement. I will definitely be a repeat customer! We love our appliances as well.
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October 2023 by Tony Martini
Freddy and partner provided a 30 minute phone call prior to his arrival. Installation was quick and seamless and old stove was removed.Great service!
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October 2023 by Brandt Stewart
Purchased and booked install online. Install date was scheduled and all went well. Delivery window was estimated 12-4 PM, many times throughout the day the ETA updated to be much later. Luckily we were able to accommodate. Final estimated ETA was 5:10. Actual arrival time was about 4:40. Team was in and out in 25 min (over-range microwave install). Overall very happy with purchase, install and team.
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October 2023 by Mona Knox
John and team were amazing! I live in an older home with small doorways. Getting the old dryer out was a breeze. Getting the new one in, not so much. I thought my dryer would have to be put back on the truck but they did every in their power to get it in and installed. I’m a first time Grand Appliance customer but definitely won’t be a one time customer!
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October 2023 by Andy Derks
The guys were on time, communicated well, and were in and out very quickly. Very professional. Would highly recommend Grand!We also saved a lot of money and convenience compared to Best Buy!
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October 2023 by Mac Reid
It was great. Everything from ordering to delivery and installation went smoothly. Definitely want to give an extra shout out for the guys who took out the old and delivered and installed my brand new fridge . I live in a second floor condo so you know it wasn’t an easy job. They were excellent! Very happy!
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September 2023 by Braden Schrock
Excellent work from Kevin and Will on the delivery and install - looks great. Also appreciated Jason's help on the phone getting the order, delivery, and installation set up at a great price.
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August 2023 by Dennis C.
Went looking to replace a couple of kitchen appliances. Mike was fantastic. He answered any and all questions I had. I bought exactly what I needed. Very happy with the experience and would recommend
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August 2023 by Mark Rafferty
I purchased a new dishwasher online and had an exception experience. Even though there were a few glitches with my purchase, Jess went out of her way to make everything right and way exceeded my expectations. She kept me well informed and quickly solved the issues that I had with the product. I wouldn’t hesitate to purchase again online from Grand Appliances. They well deserved this five star rating and Jess is an asset to their company.
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August 2023 by Garth Zimmermann
Our refrigerator freezer conked out on Thursday morning. Within hours we had a new model ordered and delivery scheduled. The delivery and installation went smoothly, and it was nice to have the old one taken away. It is the second appliance we have purchased from Grand and will not be shopping anywhere else.
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August 2023 by James Downing
Great job by Grand Appliance. This is my second purchase from them. Delivery and installation was quick and easy. Highly recommend.
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August 2023 by Chiynah Luvv
My delivery guys Lamar and Anton were the best! They were a breath of fresh air from all of the chaos and drama that this relocation process has brought to me. They were very friendly and professional and they have amazing customer service! They would definitely be the reason that I would do business with this company again. Thanks again guys!!
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July 2023 by julie grover
Delivery was on time, very quick and quiet. Washer and dryer were tested prior to departure. Outstanding install and haul away service.
