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November 2023 by Peter Gentry
Staff is always pleasant and explains things fully. I recently had a repair done that wasn't completed perfectly and before I could even call about it they had follow up. They got my vehicle back in quickly and took care of things without hassle. Very impressed.
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November 2023 by Zak Schwartz
When I made my appointment, I got a text which I assumed it was a confirmation to the appointment I just made. However, it was a rejection text I would later come to find out. I went to the place to drop off my car, but they were puzzled as they didn’t see mine in their system. Despite the mistakes I made and the frustration (towards myself), they got my car in and respected my mistake. I appreciate them for doing that for me as I was the one at fault. Thank you Chad and the young automotive crew.
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October 2023 by Randy Palmer
The process of setting up an appointment over the phone was nice and easy. I am new to the area and work in Algoma so having a loaner car to use while mine was getting fixed was a huge help. I will be returning with anything else that may pop up.Services: Brakes
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October 2023 by Cathleen
Despite having all tires checked a week ago at a local tire shop, my tire pressure light remained on. After taking all recommended actions it appeared that it was an issue with the tire pressure sensor. So I stopped in and asked Zoe who was working at the reception desk if someone was available to reset the sensor. But they were extremely busy and short a technician. Since I had an appointment out of town in the afternoon, I asked if perhaps someone could just check to make certain the tires were ok. She kindly directed me to the air pump around the building where a technician would meet me. After a very brief wait, Zoe came out, apologized for the wait, and herself checked the tires. She found they had actually been overinflated and adjusted each to the correct PSI, explaining as she did so and providing reassurance that the tires looked fine. But the most important part of this experience was the kindness that Zoe bestowed on me from the minute I walked into the office until I departed. It was one of those beautiful experiences that left me feeling uplifted and surrounded by goodness. I am profoundly grateful to have encountered her this morning.As a side note, I have had my vehicle serviced at Young's previously where I received excellent service from Jeff.
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October 2023 by CherylzaLoufan
As we drove into town from Illinois, our car began making "clunking" noises. Pulled up Google to find a service station and Young Automotive popped up. After quickly reading the positive reviews, we drove over. The staff were great and took down the needed information, provided us a free loaner to continue our vacation, and went to work. Later the same day, we got the text that the car was finished. We really appreciate the conscientious staff. The service crew did a thorough search for the problem and came up with an answer. And the bill was VERY reasonable! We were so relieved to find a place, away from home, to take our car. We had no idea whether we'd get hit with an exhorbitant bill or told we needed an unnecessary repair, so we really appreciated the fair price for the job. We highly recommend! And special shoutout to Zoe, who checked us in and out and was a thorough pleasure to deal with. It's nice to know if we ever encounter an auto problem when we're in Door County, we won't hesitate to contact Young Automotive.
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October 2023 by Brian Loiacono
Young Automotive provided great service to us! We had an urgent issue with our car and the team at Young Automotive was able to fit us in their busy schedule! We are really appreciative.
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September 2023 by Clarissa Wentz
Coming here is always a delight. I actually don't mind oil changes now, when I used to constantly dread them. The service is impeccable--everyone is so nice and helpful with any questions you have, and they're just fun to have conversations with too. They're super timely and flexible too--one time I was 15 min late (completely my fault) on a busy day, and they were still able to get me in and replace some parts on my car for me.Appointments can be long, but the environment and atmosphere more than make up for it. There's complimentary coffee, water, and snacks, books and magazines to read, comfy chairs, free WiFi, and a very nice essential oil diffuser. Time always flies by here since it's so comfortable! Pricing is super reasonable too, and they let you know ahead of time if an expensive part might need replacing sometime soon.As someone who knows next to nothing about cars and just moved to the area about a year ago, I really appreciate all the help and service that everyone at Young Auto has provided, and I highly recommend them to anyone who is new up here or unfamiliar with vehicle upkeep.
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September 2023 by Geraldine Hurlbut
Great experience. Provided an accurate cost on services provided, quick turn around and at a fair price. Bonus was a free loner car. Appreciate the great service.Services: Steering & suspension repair
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August 2023 by Dennis Vann
I was in Sturgeon Bay on vacation and had an issue with my car battery. I was referred to Young’s Automotive and gave them a call.I spoke with Nick and he was fabulous. He understood that I was on vacation and he said you probably want to get this taken quickly. He was correct.Nick was able to get me in that morning. Young’s tested the charging system, determined it was in fact the battery and replaced it. I had my car back by late afternoon.Fabulous service, wonderful staff. I highly recommend Young’s Automotive Service.
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August 2023 by Deborah Hagman Shannon
Our first experience at Young Automotive was less than ideal. We spent almost $2000 on repairs, and discovered, on the way home, that the car still had issues. Serious issues that made me feel unsafe driving the car. When I called Fred to explain the symptoms, he immediately agreed that more should have been done. He promptly scheduled a repeat visit and offered to cover the costs of additional repair. It was a thoughtful and generous offer and it came with acknowledgement and an apology. I have so much respect for an enterprise that operates in this manner. Our car is now running well and we will definitely be regulars at Young Automotive.Services: Tires
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August 2023 by Robert Anderson
Our Honda started misfiring while here in Door County on vacation. Zoe was able to get us in for repairs two days later which we appreciated. She promptly checked me in then offered some local advice on where to get breakfast by the water. The technician team got our car earlier than our appointment and fixed our problem and changed our oil and filters by the time I originally hoped to get back to vacation!Thank you to the whole team at Young Automotive!Service: Electrical repair
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August 2023 by Dan Rehberg
Oil change ok. Beware great salesmen, was informed couldn't rotate tires. Tires are bald on edges. Went to another tire shop for second option they advised tires are good don't need replacement. Also air filter needed replacement, was dirty but have seined much worse.
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July 2023 by Phylis Spence
Zoe is such an asset to your company. What a great welcome . She was so helpful. She was able to fit me in for a slow leak fat tire. The service guy left my car clean and fixed. Thank you.Service: Tires
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July 2023 by Paul Gruener
Fred's team is very attentive and helpful. They have been doing very good work on our cars for several years now. They stand behind their work and their word. It is great place to have a car serviced.Service: General repairs & maintenance
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July 2023 by Robert Butler
My wife & I were on vacation & 570 miles from home & Young Automatic fit our 4Runner into their already full schedule on a holiday weekend & quickly diagnosed the unusual problem with our vehicle & got us back on the road that day. Outstanding service!Service: Brakes
