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October 2023 by Kris Miller
Fast forward two years I am still giving them 5 stars because the sale process was fast and easy. I wish i could give the manufacturer 1 star though. We found a few things when we first looked at it and sign paperwork, they did fix all the issues, so thank you. After we had it 3 years, I found out the Coachmen Spirit we bought had been leaking into the back slide the whole time since new. Small leak but it rotted out the floor in the slide in the bottom cabinet which you cannot tell its leaking because there is carpet in there (We store things in there that you don't move very often). Starting smelling rot last fall 2022 finally. I do believe I have i have found the issue and have it fixed. Water travels under the metal frame that frames the slide on the outeside, water follows this down the side and between the metal frame and floor, which then soaks up the water and slowly rots. The dealership was good, just the camper they sold had issues you could not see. Look in your slides people.
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October 2023 by Michael Welna
Called the shop at 3:00 to ask if they had tires in stock in the somewhat unusual size I needed. Not only did they have them in stock, they immediately got me in for service, and I was back on the road before 5:00. I was very impressed with the speed and ease of it. Everyone we talked to in the store was incredibly nice, the units on the floor were absolutely spectacular, and the shop looked extremely professional. I would highly recommend checking them out for all your camper/rv needs. Get in touch with JJ if you’re interested in buying, and the service manager, who’s name escapes me, for any service needs.
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October 2023 by Chris N.
do not use this company. they should be called Shady oaks. They are dishonest so make sure you have everything in writing. Customer service is horrible.
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September 2023 by GB Chopper
All I can say is wow! Came in for new tires only. We asked them if they could attach our sway bars for us since we are rookies in towing a travel trailer. Scott and Adam not only walked us through everything they did but went above and beyond by letting us video the installation so we could look back on it for help if needed. Best of all . . . they didn't once make us feel like fools! Very helpful and highly appreciated and recommend! Thank you gentlemen!
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August 2023 by Anna Nicklaus
Talk about superior service! We were leaving Frontier Wilderness Campground near Egg Harbor after a week of enjoying the area when we realized our brake lights and turn signals were not working. As we were troubleshooting at the entrance, one of the employees of Quietwoods, who was at the campground picking up an RV, stopped to help us. We didn't ask him to help us, but he was kind and approached us to help troubleshoot for a good 30 minutes before he suggested we follow him back to the shop where his coworkers could probably do a better job figuring out the issue. We were greeted by another kind employee who checked our tow vehicle to determine it wasn't the problem and sent us to Renard's to enjoy lunch while they took a. Look at the motorhome. When we returned, there was not good news, unfortunately. They had tried everything they could think of and were about to send us to another shop that specializes in the vehicle portion of motorhomes. As they were putting things back together, we continued our research to figure out what the issue was. We found something about the bulb possibly being almost dead and when they opened the compartment to change the lightbulb, they noticed a weak connection... VOILA!! All the lights started working again! They were surprised and couldn't believe that was what fixed the entire issue. Because they couldn't guarantee that the connection was entire problem, they didn't even charge us for the 3+ hours their guys spent working on our motorhome. We left them a tip with all the cash we had and are here to suggest you trust these guys with your RV needs! We will return to them if we ever have issues up this way again and will send all of our local family here. Thank you Brandon (I think that's who helped us at the campground), Pat, Tim, and Josh!!! Your kindness and service with a smile turned a frustrating experience into an amazing experience. A reminder to us all to take a deep breath, have patience, and spread kindness.
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August 2023 by Marc Ganser
Michelle, JJ, and Patrick were wonderful to work with. Michelle helped us with ammennities and recommendations she uses for camping, and Patrick did a phenominal job orientating us to our new camper and making us road ready.Great team at Quiet Woods!
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August 2023 by Jake Theis
We had a great experience renting with quietwoods rv. Anytime I had a question I could call Eric in the rental department and he would answer right away whether it was a text or a call. My wife locked the camper keys in the camper the first 4 hours we had it I was able to call Eric on his personal phone and he was willing to drive 45 minutes to unlock it on a Friday night after hours. But we got it figured out. That’s definitely customer service! I would highly recommend renting or buying from these guys super quick pricing was good and customer service was amazing.
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July 2023 by Katherine Ann
We purchased our 1st camper at 1 of the big chain dealerships and felt like we were dealing with a slick used car salesman. We wanted to upgrade, friends recommended Quietwoods, and had the best experience. JJ our salesman was fantastic; willing to work with us, great conversation, and answered all of our questions about purchasing and trading in. He even personally delivered our new travel trailer himself to ensure it fit with our schedules as our delivery was not our primary residence. Michelle in finance was so pleasant, also answered our questions and was sure to go over every detail and option we had. Finally, John in service did our walk through and was very thorough. It was a night and day experience from our 1st purchase.
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July 2023 by Jenna Lemens
Have tried to remedy before posting a review. We have had nothing but issues with our 2021 camper since buying it and its not Quietwoods fault the manufacturing was lazy, however their service center and customer service is terrible. For 3 summers we have went back and forth on issues needing to be fixed. We have left multiple voicemails without any return calls and no one ever knows what is going on we have dealt with at least 5 service people and most recently Chris the supervisor). We constantly get run around on things. We get told a timeframe to fix and we call that week and they haven't even started itThe most recent issue is we were told last summer our radio was on backorder and would come in after we put our camper in storage. We called twice before we got more than voicemail. The lady was rude and told me if I was that unsatisfied call Forest River. She stated the radio was denied as warranty was expired and never ordered. We were told multiple times it was on order and to call spring 2023 for install. She finally transferred me to her supervisors voicemail where I asked to be called back when they returned from vacation - that was 2 weeks ago and no return call.We are not sure what to do at this point. When I asked most recently to talk to someone higher than service, the girl was rude and told me her supervisor was it. We will not buy again from here and will be moving any service issues to a different place.
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June 2023 by Nathan Peterson
We bought our camper here just under a year ago and took it back to have work done on some warranty issues. After them having it for a week and them telling us all warranty issues were fixed. Once we got it out latter that day camping we immediately found some of the issues were not fixt. The biggest one was one of the roof vents would not open. The mechanism to open and close the vent was still stripped allowing it to open when driving home. When I contacted the same service agent to inform her of the issue I got no response.
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June 2023 by B T
Bought my first RV there. Mike McCullough was my sales rep. He was outstanding. There were several improvements I asked to me made to a used travel trailer. He did all of them. He's not standing employee at that business. He also transferred it to a closer location with his own vehicle. Save me at least 5 hours of total travel. On top of that there was miscommunication. I thought it had already been transferred. He transferred it a day before the holiday weekend. Can't say enough about Quietwoods RV and Mike. Thank you for a fantastic experience.
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May 2023 by Terry N.
we bought a riverstone front kitchen and picked it up in September of 2022. we had a few issues with it but that's common for anything. This year we took out and our shower would not stop, it just kept spraying water when we had pump on or city hooked up. I contacted my service man Pat and he was close to our house helping a friend so he came to our house and looked at it and took some pictures to order new one. A week later he had the part was coming close to us again that he would drop it off. So far my experience with everything at Quietwoods sturgeon bay has been top notch especially Pat in service. keep up the great work and thank you.
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May 2023 by Donna Morris
This is the worst rv place I've ever dealt with . My husband purchased a toy hauler from sturgeon Bay a month ago. He paid cash outright for it. No financing just bought it outright. Horrible service. We had an appointment to pick it up at 11:00 am we drove from Oshkosh to get it and of course they did nothing to have it ready. We were told they forgot.. who forgets when you have a customer that buys it outright. We sat all damn day for hours waiting for them to fix everything that needed to be done. I own a business and it caused problems for me staff rude over charged us and it goes on fixed properly... most dysfunctional business will never buy from them again
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March 2023 by Kelly Coakley
Michelle Clark at Quietwoods RV in Sturgeon Bay was incredible to work with. She was friendly, answered questions, and was simply easy to talk to about all things camping. Very pleased working with her to close on our new camper. The various people we met were great too. All around friendly service at the Sturgeon Bay location.
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January 2023 by Alison Norris
We worked with Jeff (sales) and Michelle (finance) and both were fantastic to work with. I cannot say enough good things about our experience thus far. Their communication was great and Michelle was so incredibly patient with us throughout the lending process. Jeff made sure to answer all our questions and even went as far as sending videos or pictures being that we were 3 hours away. All in all I would recommend Quietwoods!
