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February 2023 by Bill Anciaux
After Spectrum didn't follow through on my fiber internet installation, I reached out to UpNet Wisconsin and have been completely satisfied -- even happy -- with the prompt and courteous customer service, pricing options, and internet speed. I needed to add a fixed IP address to my account and they took care of me within 24 hours, even sending a tech to make sure everything worked correctly. Small company that works hard to keep their rural customers happy. Awesome!
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October 2022 by Kelly Wagner
Came to evaluate service at my house. Did not contact me with the results personally or via email. Had to reach out and have it rudely explained to me why they are not going to be providing me with service despite offering to help with additional tower costs despite providing service to many people in my neighborhood.
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September 2022 by Jeremy Shecterle
Great service and communication. By far the best option we’ve had living in a rural area. Speed is great with no throttling. Family of 4. Lots of devices. All TV is streaming services. There is a gamer in the house too. When there is an outage they proactively send an email letting you know there is a problem. Then when it is fixed or being fixed they follow up and plainly tell you what caused the problem. There will always be an outage but they have been short and the communication makes it better to know.
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September 2022 by Sam Clements
UpNet has top notch support and service! The equipment on my roof was damaged the night before by a thunderstorm. I called into support the following morning and spoke with Katie. She was able to quickly determine that a tech needed to be sent out to fix the equipment. Soon afterwards the tech arrived. Kirk was able to replace the equipment and had my internet connection up and working again quickly.
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June 2022 by Renee Holte
Best rural internet we have had since we bought our house. Monthly plan is affordable. Most important is the excellent customer service I have received since installation. Service is top notch every time I have had any issues or questions.
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November 2021 by Rebecca Hansen
Internet is always SO SLOW and I pay $50 a month- extremely disappointed. I’ve called multiple times and sent emails to the tech service and nothing got resolved. Still SO SLOOOW! I did a speed test- OMG look at this - it’s supposed to be my “5G” Lol - 11.07 mbps download speed and 1.31 mbps upload speed.....ridiculous. I’m getting ripped off. Definitely switching to Spectrum.
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October 2021 by It'sSoup!
Internet goes out often and they tell me it's my router, even after going through 4 different routers (one of which they gave me). Last person who came to our home was rude.
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September 2021 by Jason Lyons
Our house was able to get the UpNet fiber last November and since our download/upload speeds have been consistent and reliable. UpNet's customer service is also exceptional! Working from home is now possible after getting their fiber installed to our house. Thanks for getting cost effective and reliable high speed internet to the rural areas UpNet!
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July 2021 by Mark arndt
Upnet internet is better than our previous provider for sure.
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June 2021 by Jessica Anderson
We have had Upnet services for about 5 months and have had very good service. Both customer service and internet quality service has been great. Great for rural areas!
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May 2021 by Curt “WI Biker” Reif
Finally good internet in the country. Tried several other solutions and UpNet by far the best for speed, reliability, and customer service. I’ve had them for over a year - three times my previous provider speed at the same price. Very responsive customer service - I usually get a email about a problem before it affects me.
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May 2021 by Maureen Petersen
The only way to go for rural internet in Wisconsin! After having to wait for my contract to run out with Frontier's horrible, slow, throttled and expensive internet, I was able to switch to UpNet. That was 3 years ago! Clearly we like it! And the two times I've called in when serviced was out, they were very courteous, professional, prompt and knowledgeable. I referred all our neighbors who also switched to UpNet and seem to like it as well!
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April 2021 by Sara T.
I have been very pleased with my internet service from Upnet Wi. I live in a rural area in Dane county. I wasn't able to get much of any reliable internet until I found out about Upnet Wi. It's able to provide all my internet needs. I haven't had any issues with speed. My internet was not connecting on a Saturday recently. I contacted them via FB messenger and received a reply within 15 minutes. They helped troubleshoot my issue and had internet within 45 minutes. Great customer service!!!
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March 2021 by Gordon Cooper
Wonderful people. Great internet. We had Hughes net and it sucked. This is better than cable internet
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June 2020 by Kevin Kinderman
This service was great when we first got it, but now it is the worst service. Do not get upnet. They have great customer service, but that is about it. SLOW, SLOW SPEEDS.
