-
February 2024 by Matthew Strassman
Been coming here for years, always the best. Quick and easy.
-
January 2023 by ken h
This business prepared my state and federal income taxes . They were 5 months late in filing ( i had to file an extension) and thus i had to pay an interest penalty. This was the 1st time in 45 years that i was late with my returns. Even though i provided all necessary information on a timely basis, there was procrastination and clerical incompetence on their end. Phone calls and emails were not returned . I had to finally pound on their business door { locked
-
October 2022 by Janie Asberry
DO NOT GO HERE! I tried to be sympathetic due to an unexpected loss of an employee. I was told an extension was submitted for my taxes because they were bringing in an “expert” for a change for military personnel. Throughout the year I would call to see if there was an update with no luck on receiving any real answer. Last month I was told they’d be done by Oct 15th.On Oct 11th, at 12pm I received a phone call stating they were unable to complete my taxes because they “were unable to get a clear answer” but my taxes had to be submitted by October 17th.They gave me less than 4 business days to find a new tax accountant. Very unprofessional and would have been nice to know months ago that they couldn’t complete my taxes. I was left scrambling to find a new tax accountant who would be able to complete them with such short notice.
-
June 2022 by Nicole Geier
They did my husband taxes. He was sent a bill for state taxes after having received a refund. When we asked for help or an explanation, they we’re rude an condescending. Save your money and go somewhere else!
-
December 2021 by Ryan Lewis
DO NOT TRUST THIS COMPANY! They are very difficult to get in touch with. They are very slow to respond. I was told what my rates would be when I transferred my business's to their tax preparation services and those rates were not honored. They waited until the last minute to have my taxes and filed them late. As such I was fined an additional $420 per return on top of the already inflated preparation charges. They accepted no responsibility for them filing my returns late. Because I didn't drive to their office within 24 hours of them having my returns ready then it is my fault that they weren't filed on time even though they had everything they needed for 8 months they expected me to be ready to overpay and review my returns on a days notice. I was also not informed that if I didn't do this then my returns would not be filed on time. When I got the first notice from the IRS Grey Wolf told me not to worry about it it happens all the time we'll take care of it. Then when I got the second notice from the IRS Grey Wolf told me that it was my fault. Their incompetence cost me over $2500 in fines from the IRS. DO NOT DO BUSINESS WITH THESE PEOPLE.
-
December 2021 by Ryan L.
DO NOT TRUST THIS COMPANY. They are very difficult to get in touch with. They are very slow to respond. I was told what my rates would be when I transferred my business's to their tax preparation services and those rates were not honored. They waited until the last minute to have my taxes and filed them late. As such I was fined an additional $420 per return on top of the already inflated preparation charges. They accepted no responsibility for them filing my returns late. Because I didn't drive to their office within 24 hours of them having my returns ready then it is my fault that they weren't filed on time even though they had everything they needed for 8 months they expected me to be ready to overpay and review my returns on a days notice. I was also not informed that if I didn't do this then my returns would not be filed on time. When I got the first notice from the IRS Grey Wolf told me not to worry about it it happens all the time we'll take care of it. Then when I got the second notice from the IRS Grey Wolf told me that it was my fault. Their incompetence cost me over $2500 in fines from the IRS. DO NOT DO BUSINESS WITH THESE PEOPLE.
-
May 2021 by Enecia Sabroff
Excellent service in a timely manner and very reasonably priced.
-
December 2020 by Joseph Baird
Knowledgeable and friendly company, highly recommend.
-
April 2020 by Edward Cristian
Return phone messages ! Actually work the normal hours !! Not being rude and abusive behavior to customers !!! Not tell your customers to F OFF after trying for weeks to get and pay for their taxes !!!!
-
April 2020 by Edward F.
Extremely bad,rude and very unprofessional behavior. Never returned any of multiple phone messages left and Darcy actually yelled * Off at me when trying to get and pay for my taxes when I got there 10 minutes before they closed at 3pm but locked the doors and turned on the answering machine. When I saw them through the window sitting around talking. I had to leave work early to get there which is 45 min away. Stay far away from this place!!!!!!!! Many other better and professional places to go to.... Read More
-
March 2019 by Elijah M.
If there was an option for negative stars, I would rate this place a negative 5!! My girlfriend went here, and after one week with no correspondence, she called to inquire about her return. She was told it would take 2-3 additional weeks. When she went to collect her tax forms, she learned they only accept cash or check payment. She suggested they post a sign about this and the owner told her customers need to be inquisitive!! The place also smelled of musty dogs. I am an animal lover and dog owner and I wouldn't even allow my own dogs inside this place! Shop around folks, there are plenty of quality tax preparation companies around, but this isn't one of them!!
-
March 2019 by Bobbi Y.
I dont even normally leave reviews but my experience was so bad I feel I need to warn others! Very poor customer service!! When I dropped off my taxes they failed to tell me that it would be 2 to 3 weeks for them to get it done. They did not return my phone calls and did not tell me that they do not take debit/credit cards so I had to come back again to pick up my taxes. When I suggested they post that information the owner Darcy came out and was extremely rude and said "that the customer needs to be inquisitive and ask if they want to do business here, she does not need to post a sign". Its 2019 people dont generally carry $200 cash or a checkbook anymore!! Only go here if you want to be extremely frustrated and pissed off!! I wont be back that's for sure!
-
June 2018 by Jessica H.
I've been going here for awhile now to get my taxes done. I love the staff they are always communicating with me. They always do a good job! I recommend them to all my family and friends.
