-
March 2024 by Steve Hill
We've had a couple of really bad experiences with customer service here that caused us to switch to the more local pharmacy nearby. One cost us substantial extra time and some problems for getting medication for a family member. I can only imagine what might happen when medicine is critical for good health or even survival. The worst part: a supervisor tried to blame some distant phone-bank customer service representative when it was really a local employee who caused the issue -- we suspect out of pure spite and impatience because we had the audacity to ask for help over the phone (the worker's tone made it obvious). And when management covers for that kind of malice by being untruthful, it's even worse. Maybe the hours are better at a big chain like Walgreens, but it's not worth risking your health. Go to a responsive, helpful, honest and humane pharmacy instead.
-
February 2024 by Remi Wisinski
I’ve not once had a good experience with this pharmacy- they techs are doing their best but the policies or whatever in place are making it impossible to be efficient. They have lost my filled prescription in their pharmacy more times than I can count.
-
November 2023 by shannon
Only thing nice to say is the window is clean
-
October 2023 by Lindsey Patoka
I called the Friday before my last visit to fill a prescription, the automated system told me it would be ready Saturday morning at 10. I came Monday after work and was told the prescription was not in stock. I was not notified ahead of time that this prescription wasn't available. It's frustrating to spend my time coming in to the store to pick up meds only to be told they aren't available by a customer service rep, who has an attitude conveying she couldn't care less. I interacted with Amanda in the pharmacy and this is not the first time I've received this treatment from her. I understand that meds not being there isn't her fault but she doesn't offer to get a pharmacist to assist me with questions and doesn't convey compassion for meds unavailable, that are required to be taken daily to avoid seizures. I felt helpless at the pharmacy counter and your employee only made that feeling worse. No smile, unable to answer my questions about availability, and generally dismissive. I will not be coming back, I will transfer my prescription elsewhere and hopefully I'm never put in a position to need your services again. I have already spoken with a number of people I know about my experience (some stating they have also heard negative things about the Park Ridge Walgreens pharmacy) and I will continue to share my experience so no one else has to be treated the way that I was. It's evident you either don't have enough staff to adequately care for the PAYING CUSTOMERS coming in to your establishment, or you don't care about the staff you have and how they represent your business. I had to give one star in order for this to post.
-
October 2023 by Clint C
The staff have been typically decent. However not having a medication or having it on "backorder" is less than convenient. Ended up switching pharmacies because of this.
-
October 2023 by Robert Gollon
They have availability to load cash on my Chime card
-
October 2023 by Marcia Hines
A great place to shop.
-
August 2023 by Linda Pringle
Clean and helpful staff
-
August 2023 by erin cekosh
Nice and helpful staff
-
August 2023 by Michelle Peter Siegler
Good handy store.
-
August 2023 by NonnaChella
Had my items in stock and the check out was nice and easy.
-
July 2023 by barb riley
2nd time I've been here on a Saturday afternoon and no pharmacist so you can't even pickup prescriptions that are filled! What a joke!
-
May 2023 by God's Girl
The pharmacy tech Melissa was very rude to be when I called to check the status of a prescription
-
February 2023 by M K
Had my items in stock and the check out was nice and easy.
-
January 2023 by Terry L
We moved to Stevens Point area last Summer. Had my Daughter's prescriptions transfered to this Walgreens. At first it was messy, prescriptions delayed, can't fill right now, need script from Doctor, always something. Long story short, it got better, but I think the issue is "short staffed". Everytime we go in there, new people, so lot of employee turn over going on. Yes, drive thru should be improved, wait time too long. Your never have happy customers or high rating reviews unless you have good Management, Training, and Professional Leaders.
