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June 2024 by Jayce Anderson
Bad experience. After having outfitted TEN trucks over the years with toppers, bug deflectors, bed liners, and so on I ordered a Jason topper and bug deflector for a brand spanking new Super Duty. When the topper finally came in I drove three hours for the installation. When I picked it up the topper was filthy. When it washed up many scratches, swirls, and light paint were exposed. Worse was the deflector. On the drive home I commented to my wife “look how much that deflector is bending in the wind”. When I arrived home I now had an eighteen inch scar on my hood, worn clear through the paint. Either they installed a clearly defective deflector or forgot to install those clear rubber “bumpers” between the deflector and the hood (as they had many times previously). I sent a message and photo to Jim via text. After several days of no response I called and he feigned “what text” and then said he’d check into the problem. A week later called again and “ no response yet from the manufacturer”. Months more have gone by and still “crickets”. Be warned that if there’s an issue that you’re gonna get hosed.
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April 2024 by Roger Siskoff
Needed a hitch and winch wiring for my new Palisade.
Did a great job at competitive price.
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January 2024 by rick kuckkahn
Friendly, helpful. Nice installation of bed cover. Highly recommended.
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November 2023 by Mike Burns
I had a Curt Echo installed on my Audi by a different company, and when it needed work, I reached out to Truckshop USA for assistance. They promptly scheduled an inspection, and made the repair. I was thoroughly satisfied with the quality and cost of the work and would definitely choose their services again.
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July 2023 by Jon Czerwinski
Worst place ever, customer service after the purchase is terrible. Numerous attempts to fix an issue with them and they turn it on the customer. Decided to pay another company out of pocket instead of under warranty. Run from this place! This is my second cap from them should have learned from my 1st terrible experience. One star is too much. $4700.00 for a cap and still no love. DO NOT BUY FROM THEM!
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February 2023 by Jason Brenic
Worst Service I have ever had in my life! 1 year ago I reached out to Truck Shop USA for a replacement back window on a Topper that I BOUGHT FROM THEM. At this time I was told the window was backordered 3-4 months. I waited patiently, called again at 6 months, sorry not available - backordered. Finally at 1 year I call and I asked them to please look further into it with LEER. They then tell me that the back window size has changed and is no longer made and the new one is also on indefinite back order. After asking around I called Cap Connection in Waukesha - within 24 hours they contacted Leer directly and had my window on order and deliverable within 3-6 weeks.I wasted an entire year because I relied on the word of this sorry excuse for a Leer Dealer. Go anywhere else but HERE!
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February 2023 by matt
Stay away from this place. They are only interested in your money. They tried to add charges to my credit card after I had left the store.
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November 2022 by James Kaszubski
Friendly and knowledgeable staff
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October 2022 by Randy Mrozinski
I bought a topper from them and the back latch was crooked after they installed it. I showed it to Jim and they took it back in the shop and said they fixed it. The next time I opened it it was crooked again and now won’t open. I called and again talked to Jim and he said he could look at it in a couple weeks. I was going by that way in the next day or two so I asked if I could just swing by and he said no I need an appointment. I called the Leer dealer in my home town Wisconsin Rapids and they said swing by, they fixed it in 5 minutes and has been good to this day. I don’t know how this place stays in business.
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November 2021 by kathy koch
The replacement for my reflective strips are still not in from CA.
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November 2021 by Annie
Wonderful man that helped us get a U-Haul. Thank you!
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October 2021 by Thomas Bray
Late posting this, but they helped us with various accessories for our new truck. The entire staff was incredibly helpful and generally awesome. First visit they took the time to help us figure out what would fit and work. They then worked with us to set up a day that worked to get the actual work done. The work was great and they even did a little extra that they saw needed done. Great job!
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October 2021 by Robert Schwable
Customer service is a joke , said they would call us with price , never did , not very knowledgeable.
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September 2021 by Stefan Halom
I rented a 10 ft truck to drive 10 miles. I neglected to notice that (obviously) the fuel gauge was not on full. I drove exactly 4 miles. When I got the receipt back I was charged $9.50 for TWO gallons of gas. Obviously this truck does better than 2 miles per gallon. The "excuse" was that it was the minimum that could be charged (1/16 of a tank). Let the renter BEWARE. Obviously the tank was NOT full when I rented the truck, and to bring it to full would have cost me way more than $9.50. But there are business ethics involved here. I do not know for sure that this is Uhaul's policy or Truck Shops. In any case, my bad. I should have noticed. It is obvious that Truck Shop is not topping off tanks on returned trucks.. so the gas charge is pure profit.
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September 2021 by Brenda Castaneda
I didn't find what I was looking for but the staff was very friendly
