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February 2024 by Jessica M
Reply to response: We attempted to buy another room so the 3 kids could come along to swim and it was an issue. Nowhere when making the reservation does it show that "rule" as they allow paid outside swimmers during the week. It is specific for THIS hotel and not all best westerns. We were in the area visiting family and of course they weren't registered guest and we attempted to get another room but Lynda had issues! All in all...like I said previously watch out for this hotel! Read recent reviews they speak for themselves!Do your research! I couldn't say it more..STAY CLEAR OF THIS HOTEL!!! Customer service is TERRIBLE especially Lynda. I hope for the sake of the company that they put her through customer service training as they will continue to lose customers and have added negative reviews.
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February 2024 by Ann Krpan
The location is ideal right off the interstate.The rooms are immaculate, always clean, and best of all... never any bugs!!(Like some of the other hotels in sparta)The breakfast has so many choices and is so clean, I have never stayed in a place so clean. With my OCD it's a must!!The pool was fantastic!! Super large hot tub, and perfect temperature. And 2 pools with slides!! Can't get any better!!The staff was amazing and listened to all of my concerns and Linda the GM was the nicest person I have ever met in the hotel business. Traveling from Florida to Wisconsin frequently I stay at a lot of hotels. This one is the best hands down. Wish all the hotels were like this one.Rooms: Very spacious and such comfortable beds!! So Very Clean!!
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February 2024 by Havey & Associates, Inc. Fundraising Consultants
Manager Linda should not be in hospitality business - very rude. She put us on the Do Not Rent list because we complained about no hot water to take a shower - in fact freezing water; no Kleenex in room; toilet was loose and rocking; faucet in sink sprayed water on us and the room heater was very noisy when it turned off waking us up all night. She told me we should have taken showers earlier before they do laundry. It was 8am in the morning. She told us she can’t make us happy so we should stay somewhere else and put us on the Do Not Rent list. I told her if they split the difference on the cost of the room we would be happy. She declined. Not a good value - very over priced for a small town. Stay away and stay somewhere where they give you what they promise.
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February 2024 by Steve H.
I'd give it a zero star if that was sn option. Most of our rating due to the terrible hospitality of the General Manager Linda who was very rude and unwilling to take responsibility for the problems we encountered. Noisy heater in room kept us up all night, faucet sprayed water at you, and to top it off no hot water at 8 am in the morning. I was told by Linda we should have taken showers earlier because they were doing laundry. I would have been happy to compromise and split the cost of the room but Linda would not. She told us she could not make us happy and that we should stay somewhere else and then told us she put us on the Do Not Rent list! The rooms used to be reasonable. now they run from $150 to $200 - way overpriced for a small town like Sparta. As Linda said, stay somewhere else!
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February 2024 by Dana Sherin
Felt the front desk help was fairly rude about a situation in which a little kindness could have been brought forth. First shift employee told us we could have visitors to swim for my grandson’s birthday party. We invited our guests and when our guests arrived they were very miss treated and talked to like children! Paying customers. Emily stated! “ if you even think about attempting to take people in to the swimming area we will call the police” we had young children in 10 degree weather packed and we traveled… some of us from a distance. She was very rude and told our guests they couldn’t have a 6 year olds birthday party! I am an adult and to be belittled as a paying customer was very unprofessional. We had to pack up 20 plus people and pay to go to the country inn to swim! But stay in this hotel! I am sick about how we have been treated in my own town! Where we pay often to come and stay! We will spread the word around this town that this motel has rude unprofessional employees!
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December 2023 by Honest Reviews
By far the worst Check In experience, I ever had. I checked in at 11:40am, my husband had to return to work! “Military” They charged me $50 for Check In. It was dead there and I booked a month in advance, so why would you charge me! Personally it is UNETHICAL to charge someone an early CHECK IN FEE when they check in after 11am. I pay for an entire DAY. Did I Not? There are 24 hours in a day, and we check out at 11am. Do the math!So, I booked my room a month in advance, I had my confirmation# The lady at the desk said she couldn’t see on her screen the travel card that was added. I stood there for a while pulling it up in my email and showed her my confirmation. Why book online if I am going to do the same thing in person!!!! ?Then she asked for my card and said the system said so. Makes no sense! It is the same card I confirmed my reservation with ?? Stood there longer than I should have! Never Again! Won’t be returning.. picture so they know I was there!
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October 2023 by Tamara Shortess
Very convenient location close to where I was teaching a course.Very helpful and friendly staff, VERY clean room, and overall a great stay!
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October 2023 by Alice Baker
Enjoyed our stay in Sparta. Clean and quiet room, nice pool, and good customer service. Would definitely stay again.
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September 2023 by Billtucky
Though they claim to be "Pet Friendly" all over the BW website, it turns out that cats are not allowed in Best Western properties... NOT sure why they just don't go ahead and take the time to put "DOGS ONLY" on their site/app, instead.Apparently Cat's are not pets in their eyes.Choose a Hampton Inn or TownePlace instead.. HIGHLY RECOMMEND THOSE PROPERTIES FOR ACTUALLY BEING "PET FRIENDLY.
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September 2023 by Gene Lavallie
Excellent staff. Very clean and inviting. Decent breakfast. Comfortable rooms. Yes, stay here.Nearby activities: Biking the Sparta, Elroy trail.
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March 2023 by Jamie Lawrence-Olson
Horrible, unfriendly and creepy place to stay. The security guard walked into rooms without being invited (because he has a key to ALL rooms), grabbed patrons and followed women back to their rooms. Our room had garbage from previous guests still in it, shower leaked and no hot water. STAY SOMEWHERE ELSE!
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February 2023 by Joyce Dahms
Hospitality is not their business. No food or adult beverages in the lobby. Not friendly to sports teams. Security walking the halls. There were 3 hockey teams at this hotel and we were all told we couldn’t gather in the lobby with food or drinks. Restaurant/bar was closed so we had nowhere to gather except for our rooms. Then security walked the halls and policed us. I understand policies but we were all blind sided. I do not recommend sports teams to stay here. Parents and kids were all respectful but this hotel should post that they are not group friendly. Feels like we are stuck in a prison. They are not friendly about their rules either.
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February 2023 by Gin Prechel
All staff were extremely friendly. Excellent housekeeping- Beds were very comfy; nice pillows. Room was very spacious (we had double queen with couch-unfortunately couch does not pull out) Pool area was great- Hot breakfast with a variety of options, yogurt was delicious. Bar/Restaurant was closed when we were there.
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February 2023 by Tracy Walton
This was the cleanest hotel ever/I normally complain about flimsy pillows and not enough towels - we had more than enough and good firm pillows! The staff was attentive and helpful...the cleaning staff always made sure you had what you needed and sanitized the hotel...morning breakfast ok....the restaurant was closed temporary...way out in the middle of nowhere but a good hotel!Rooms: Clean, spacious
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February 2023 by David Williamson
The hotel and pool were nice and the kids had a blast on the water slide. Recommend booking online, not through the front desk because their prices are
