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“We had an amazing experience at the Verizon Store in Racine, WI on Washington Avenue. My sister and I needed to get a new phone for our mom and we stopped in to take care of that, along with mom. Sam was our sales rep and he was ABSOLUTELY AMAZING!!! He took care of everything we needed and was so efficient and thorough. It was probably the best experience I have ever had at a cellular phone store - EVER! Thanks Sam!!!”
“I went in today and needed some help with getting my icloud switched over from my original phone. Chavez was very knowledgeable and really took the time to help me and didn’t make me feel rushed even though it was closing soon!”
“Went to Pleasant Prairie, WI Verizon today (6/13/2024 around 11AM) had great experience, the REP was knowledgeable and provide super customer service!! I appreciate how easy he made the transaction of trading in the old iphone & purchasing a new one.”
“Went here after my phone had a malfunction and stopped working. Chris Kline was incredible! Did everything he could, and more, to help me leave the store with all my phone-related problems sorted out. Fantastic experience!”
“Went to this store and had Mike help us out,, he was very knowledgeable and got our phones activated and switched over, even though he wasn't the one that sold us on a new TMobile account ( bought at Sam's club) ..he spent quality time explaining new functions on the phone and was very nice ,, being new to T Mobile this was excellent CUSTOMER SERVICE and the reason we left US CELLULAR after 25 years their's is horrible now !!”
“I worked with Leylah 11/25/23 she was absolutely amazing!! she was very knowledgeable and made the process of my trade in and phone transfer the quickest it’s ever been!!! i 110% recommend you ask for her as she was also very friendly and welcoming!!! you’re the best :))”
“Experience was excellent. Initial wait was a little long, but we'll worthwhile. Brandon was extremely knowledgeable and made the switch from my previous carrier to spectrum a smooth process.”
“My elderly Mom had to go into Spectrum Store today and I want to give a shout out to an associate (LaToya G) for taking the time to work with my Mom on getting her account straightened out. LaToya was kind, patient and gave my Mom a great experience in your store. Thank you!”
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“We mistakenly signed up for service through the OSL people at Walmart. One phone messed up after a year. We got nothing but a run around for two weeks. We finally stopped in to this store and were able to get our phone issue solved with the help of Ethan. Thank you for the extra effort!”