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February 2024 by brynn mueller
Excellent service from farlane got me what I needed and didnt give up
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July 2023 by amy bahr
Jamil, Mark, & Willie were very friendly & helpful & PATIENT with this 55+ client who still doesn’t know the jargon. They helped me reset my password & explained how to reset my internet. They even went so far as to say that if I still didn’t get the internet , to bring the unit back in & they’d reset that for me also.With service like this, I don’t think I’ll miss my former carrier at all.
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June 2023 by Jeffrey Maas
My wife and I were had just dropped our old plan and we're looking to start fresh with a new phone company. After shopping around we decided to go with Will at this store. Will was very helpful but not very up front with everything he was doing. We were promised promotional pricing for both our new phones but it was stated by Will that I did not have to trade my phone in go get the special pricing. I doubled checked and asked twice to make sure. At the end of the day, a mistake was made and now I'm paying full price for my phone. I went in to talk with Will about how we could resolve this but instead I was yelled at and told there was nothing he would do for me. Do not believe anything Will is telling you, he will sell you a story just to get your business.
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May 2023 by Haley Madsen
We all hate waiting for hours at the cellphone provider store. Well let me tell you the staff and management at this location were FIVE STAR! Extremely helpful and fast with switching to their service, walking me through each step, and making this a painless experience. They’re knowledgeable regarding current promotions and were able to find further savings on my bill that the customer service department had missed. Thank you, Sir Will and crew! I definitely recommend for cell and home internet needs.
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November 2022 by Barbara Fields
This was the first time Ive gone into a phone store in years. And unfortunately, it was a great big waste of my time. We went in becauseT-mobile only sent 1 sim card with two phones because, why not, right? We were the only people there, and the guy was friendly but we were there for almost an hour while he registered the new Sim card, which finally worked. We also needed to switch our numbers and what a nightmare that was. The guy said, "Oh yeah, I remember this, Consumer cellular uses the last 4 of your social as the porting pin"...so he called someone, I'm not sure who, and was on the phone for about 20 minutes. Once he hung up he assured us our numbers would be transferred within 24 hours...fast forward 32 hours, and you guessed it, nope not transferred...because you know why? THE LAST 4 OF YOUR SOCIAL IS NOT THE PORTING PIN! If you are supposed to be knowledgeable about your store and your company, and if you aren't completely sure , then find out! Ask someone please, because we literally wasted an hour and a half on a Sunday to get nowhere. Consumer cellular generates a porting pin when you call or chat with them. That's how you get a porting pin. I see why these stores are practically obsolete... oh and side note, not one chair, bench or stool to be found in the entire store. I am almost 59 and I have a herniated disc so talk about excruciating pain standing there leaning on a counter for nothing. So yeah, I will not be going back in that store EVER!
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July 2022 by Catchy Cactus (Catchycactus)
The manager there, Will, gave me some tremendous customer service. Even pushed me to another store to be more convenient to me and forgo any commission/sales states for themselves. I asked a lot and he worked hard to get me the best rate possible.
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June 2022 by Stephanie F.
I have been a Sprint customer for over 20 years. The have recently merged with T-Mobile. I have had nothing but HORRIBLE customer service since the merge. It was time to add additional line to my account. When I was in store I was told that I could add a 3rd line for free. I agreed (even though the free line would not be needed for a few years). Now my bill comes and I am charged for the line. So...I chat with Sprint/T-mobile and am told multiple times that it will be taken care of and that the promotion will be applied. When I chat again today I am not told that my line does not qualify for the free promotion and I will be charged $40/month. This is so wrong, as I would not have gotten the line had I know I had to pay. They rope customers in to purchasing something and then screw them over. This is not an acceptable way to conduct business. I hope to prevent someone else from being put through this situation.
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April 2022 by Kayla Ortigoza
Screw Will and Jess for breaking my screen protector and not replacing it after he broke it and I cut my hand open just trying to unlock my phone. They would get zero stars if I could give them but they are getting a 1 for getting my phone fixed in under 20min... Oh and he did the first review himself from my phone I had to login in and change it.
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April 2022 by Andrea Fink
We went in today with a problem with a phone. Arianna and her coworker were absolutely fantastic! Great customer service! I would recommend this store to anyone! Best experience we have had in a phone store ever! Thanks ladies for all of your help!
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March 2022 by Della Jones
Came to pay my bill and the T-Mobile team did a great job. Thanks Jess and Arianna ?
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March 2022 by Richard Lang
Great service from Will and Arianna. Thank you for a job well done
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March 2022 by William Handl
The male who works there is no help He might work to hard.Nit impressed.
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February 2022 by Elizabeth Blindauer
Do not try to see what services will cost. We told them never mind we were going to look at different options once we did the credit check. They signed us up anyways and sent us an bill due to failure to pay services which we don't have! We seen what costs would be and told them we were not interested yet an employee set the account up anyways. Will be fighting this bill with management!
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December 2021 by Jay Martinson
The management left employees alone with no manager and no codes for the computer at this store at least 2 days in a row on a Friday and Saturday. The poor guys were super nice and trying to help all they could but they couldn't even make a sale. On my second day going there (cause they had to turn me away thr first day) I saw them turn away customer after customer all morning as I was on the phone with customer service. Eventually went to the other store on Taylor Drive and they were able to help me right away.
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October 2021 by Ian Ketelhohn (Rozaro)
So basically I went online and checked that the cost of how much I would have to pay for an early upgrade because I was eligible, through the sprint app the total came out to about $66. I went in the store and I don’t remember his name but it was an older bald guy, he went through all the steps of an upgrade and told me that to upgrade it would be around $750. I asked him why would it be $66 online and $750 in store he told me “he didn’t care because no matter if I did it online or in store it would be the same” I tried talking to him and was gonna show him and he said “no this is what it’s going to cost no matter what” so I told him to just stop right there because I was not going to upgrade at the store and do it online. Not often does this happen but online support was a lot more help than going in the store and talking face to face to someone.I had better experience when this place was sprint and not T-mobile
