August 2023 by Shannon Genrich (Shania Grich)
Rented a trailer on 7/19/23, returned it on 7/25/23, as my contract stated. The "owner" didn't check it in for 3 days because he was "off". When he checked it in, I was charged for 3 additional days. On 8/8 I noticed an additional charge on my bank account. I immediately called this location (within listed business hours) and left a message. I did not recieve a call back by close of business day, so I called the 1-800 Uhaul number. They informed me that the trailer was not "returned" until 7/28. They stated that I would recieve a call within 48 hours from a specialist to resolve the situation. The following day, 8/9, I again called this location. I told the "owner" what was going on and he said "oh, corporate does this all the time. I checked in on the 28th when I got back and marked it as on time. The people in the call center have no idea what they are talking about." The man had the audacity to chuckle when I said that I was disputing the transaction with my bank as fraudulent. He said he was "making reasonable accomodations". The following day, 8/10, I had not heard back from the "specialist" that was promised by the 800 number, so I called them again and was informed that the "owner" processed the refund for $2.46 less than the transaction. I know that amount seems insignificant, but as an unauthorized charge, it is still fraud and theft.
