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August 2024 by Angela Zwifelhofer
We had an awesome experience buying our Ford Explorer from Car Connection
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August 2024 by Amanda Kesselring
I purchased my vehicle 3 days ago, unfortunately it will be going back into the shop because of issues that I noticed the day after buying it, possibly transmission issues. I also noticed on the test drive a humming noise when accelerating over 2rpm’s that I was told would be fixed before I picked up the vehicle the next day. The humming has not been fixed. Hopefully when it goes into the shop it’s taken care of, if so I’d give them a 4 star. Larry was wonderful very nice and helpful.
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August 2024 by Rachel Stepanik
I recently purchased my first car at car connections. The process was easy and smooth. The staff was knowledgeable and easy to work with.
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August 2024 by Heather Larson
I had a great experience at Car Connection Central. Very friendly and family oriented people!
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August 2024 by Kris Kowalski
7/16/24: Excellent prices and most importantly, when you leave the lot, they don't just forget you. They will work with you and get the bugs out for the first couple of weeks. I have been to Kenosha, Milwaukee, GreenBay or even any local company's, they will not do the same. A decent product, a great price and top rated customer service, that's "Wausau's" Car Connection.
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August 2024 by Ryan Wanca
I am writing to express my dissatisfaction with the recent experience I had with your dealership and service department. Unfortunately, it was the most unprofessional and frustrating situation I have encountered.
I purchased a vehicle from your dealership just over three months ago. During the test drive, I noticed the transmission seemed a bit jumpy, but I decided to proceed with the purchase based on the reviews of the car's transmission. However, shortly after taking ownership, the transmission issues worsened. I promptly scheduled an appointment with your service department to address the transmission, drive train, and an auto-fold mirror issue.
Your team kept my car for a week but returned it without resolving any of the problems, stating that everything checked out fine. This was despite another dealership indicating otherwise. Your response was that dealerships often replace parts unnecessarily, which I found dismissive.
I subsequently took my car to Mazda, where they identified significant issues with the transmission, including low oil levels and metal contamination, which were missed by your technicians. Fortunately, the warranty company covered the repair costs, despite my vehicle being 15 miles over the warranty limit. This could have been avoided if your team had accurately diagnosed the issue earlier.
Additionally, when I received my car back from your service department, a previously functioning mirror had developed issues. When I approached your team about the $600 expense I incurred for the transmission repair, I was immediately dismissed because the repair was not conducted at your shop. This was despite your initial suggestion to have Mazda inspect the transmission.
Moreover, the manner in which I was treated when I visited your dealership to discuss these issues was unprofessional. I was directed away from the front office to the service department and subsequently escorted out in an intimidating manner. I was told that such issues are to be expected with used cars, which I understand to some extent. However, I believe that reputable dealerships should take responsibility and address significant issues appropriately.
Given this experience, I cannot in good conscience recommend Central Car Connection. I hope that you will take this feedback seriously and improve your customer service and diagnostic processes to prevent similar situations in the future.
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August 2024 by Kim Hoffman
I am a repeat customer but this time I am disappointed. Purchased a car and within a week it won’t start and it’s not the battery They said they can’t look at it for another 16 days?!? If I go somewhere else to get fixed they won’t pay for certain things. So I’m without a car . Not sure why they think I can be without a car that long and not seem to car.
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June 2024 by Dalton Thurber
Bought a truck from them 2 years ago. Had problems with the coolant system not even a month into having it. Probably had no coolant in it when I bought it, or it wasn’t a lot. Found out it’s common on those trucks for that part to go out. No biggie. For the last 2 years it’s been in and out of shops. I will never be buying a vehicle from here again. I know stuff happens, but still. My old truck was 8 years older and didn’t have this many problems. I’m probably at $8000 in repairs, on a $21000 truck. Customer service was great, loved talking to the gentleman, but their cars, might not be the best.
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May 2024 by Lori B
Friendly sales team.
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March 2024 by Scott Pietrzykowski (Pitchy)
I am a repeat customer for Car Connection. My last vehicle purchased from the car connection has run up to 350,000 miles and I stopped back to buy another vehicle and always had great service from the guys at the dealership.
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March 2024 by Tom Hudson
Great place to find the more uncommon vehicles. Good service and customer support.
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December 2023 by Chris Kell
I recently bought a vehicle from them. Found out a underline problem that neither of knew. And they are working with me to solve the issue. No other used car dealership would do that. 5 stars
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October 2023 by Mandy Roberts
I’ve been happy buying and having cars serviced here. They steered me right on buying warranties and helped me weigh pros and cons. Service has always been honest and helped to redirect if they can’t do the work. I’m happy to support a locally owned small business that is involved in our community.
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October 2023 by Alicia Dickinson
Got a good dependable vehicle, staff knowledgeable
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September 2023 by Dave Athey
Went for a test drive we drove an hour and a half to get there I took off 2 hours from work and we burned up a half a tank of gas v8try the vehicle out the front driver side strut or sway bar was banging by the time you got back to the dealer the check engine light for the rear axle service was on how is this company preparing for test drives
