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July 2023 by Jordyn W.
All was well today until a THIS dealership that's been around since 1912 told us they will no longer work on our vehicle (that's under warranty and they've only looked at once) because they are afraid they won't satisfy us which could result in them receiving a negative survey. Hold. The. Fork. I drive my Jeep everywhere, for everything. Toting around animals, kids, cleaning equipment, vacations, you name it, she's had 14,000 miles packed on her in 6 months. We knew I drove a lot which is why I got the newer car. There's a safety concern happening in which my wheel tilts harshly left or right on its own at highway speeds. The dealer looked at it for 30 minutes which included a road test that confirmed the concern and reprogramming the wheel and said, "your tires need to be replaced because they're cupped and it needs an alignment." We drove off the lot and the concern was still happening. Within a week, new tires and rims were put on the Jeep and it was aligned. The problem was still happening. My husband was in constant communication with the dealership and we got nothing but the run around for going back in. We were told they needed to confirm with the technician when it worked in his schedule to look at it again. Between him and I, we have 35 years in the business. A technician does NOT determine what they are going to look at and when. Fast forward to today, we were asked when we can bring our Jeep back in and then my husband received a call from the service manager stating, "Per the owner, I was told to tell you that we will no longer touch your Jeep. He doesn't feel we'll be able to satisfy you with the repair and doesn't want a bad survey from it." Hold. The. Fork. X2We've both been service managers. We've both had to deal with tricky vehicles many times, we both have never told a customer because of potential negative feedback we won't touch your car. Not for any reason! We have a safety concern, a Jeep that's close to 36,000 miles, and we're now being forced to go elsewhere. In addition to this, and this is the BEST part of this whole scenario, the owner relayed to my husband via email, "Your standards are too high." My husband owns his own auto repair business and does quality work at an affordable price. His standards are high because every vehicle he touches he takes seriously and puts safety as his number one priority. As a side note, we both worked for this dealer as well which is why they were our first choice. My husband also refers clients who come to see him with warranty work to go to that dealer because we trusted them. Word of advice: A car purchase is the second largest purchase people make. When you treat them like garbage after they leave your lot, I surely hope you do not expect to be valued and respected within the community. This is why we both left the automotive industry. We were tired of making someone else's dream thrive when the owner(s)/management were nothing but greedy and only cared about the bottom dollar. This is why we both now run our own businesses. Take care of people and in turn they will take care of you.Might I add this dealer also had to repaint another one of our cars 3 times while it was there, damaged interior trim pieces and panels, and hacked up our $1000 magnificent exhaust on our charger. We've given them a fair shake MANY times.
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August 2022 by Mr Twigbert N.
I had my vehicle serviced here about a year ago. They replaced the mass air sensor (had to remove the intake tube) and ever since then the wife said the vehicle would buck and j*** randomly. I dismissed her and thought she was just her imagination. Fast forward to yesterday, the wife was driving the vehicle and heard a pop and the vehicle became undrivable. We had it towed back to the dealership and they found the intake tube came off and wanted to charge almost $200. In reality, I'm pretty confident the tube was never properly fastened when the original repair was done which caused the bucking and jerking my wife reported. I will not be bringing my vehicles back for service at this dealership or consider them for new vehicle purchases. I will also be discouraging my friends and family from purchasing or servicing their vehicles here. If my vehicle needs repairs I accept it and am happy to pay. It's part of vehicle ownership. However, if I pay to have a repair done and your technician causes another repair to be needed then own up to it.
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May 2022 by Betty W.
I financed a 2006 yellow and black charger with a Hemi when I first got it was cutting off they claimed it was because you can't fill up the gas tank I kept the car up with maintenance not even a little over a year my engine went out with not many miles over the warranty I was screwed they wanted 10k to fix it what a waste of my money had already paid 7000 on it they knew they sold me a bad car and I dropped it off back at the dealership and they put it on my credit as repo and now I still owe on a 21000 car I don't even have I would not recommend this place to anyone ever!!!!
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August 2021 by Matt R.
Fake car fax body shop guy is crooked
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March 2021 by jeremy l.
Great experience and especially great customer service with office staff Nicole and Amber. I've purchased 5 vehicles in the last 8 years and will continue to do business with them.
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January 2021 by Nancy N.
I had a wonderful experience at Schmidt Bros. The woman working the desk is a sweetheart. She was nice on the phone and in person. They clearly know their stuff and caught something I hadn't even noticed - and caught it before my warranty expires so it'll be fixed by the manufacturer. The waiting room is smaller but comfortable. They've got complimentary sodas and water and a tv to watch. I'll definitely be going back in the future. Tip - when you drive up, and over the sensors, if the doors don't open, honk. The doors are a little finicky in the winter.
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June 2020 by Helene Kapelke Springer
sales person very friendly and helpful
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June 2020 by Tanya Mantsch
amazing service and so grateful for all their help!!
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May 2020 by Dave Mayworm
Great all around experience with a small town, personal feeling. I just found my new auto repair shop. Thanks everyone!
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March 2020 by Morgan Goebel
Absolutely excellent service and amazing salesman. I bought my first car here and I couldn’t have asked for a better experience. Highly Recommend.
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November 2019 by Dylan K.
I've been going here for routine maitnence forever and had little issues until one day... took my car in to get my alignment done/tires rotated, the next day my front drivers side wheel fell off. I do most of the work to my car so anytime I take off my rims I torque them to the proper spec (100 ft lbs) so obviously it was not my doing. After confronting the shop about it they said it was "driver error" and said it was possibly my fault which baffled me and after trying to contact management about it never got a reply and left me with about 2k in repairs for my axels and suspension, also left me with a f***** up rim mind you. Ever since I try and avoid the place and every time I've gone back the customer service is terrible, I understand the need to work on appointment orders before walk ins but I when you're backed up with "changing tires. And oils changes" your company is a joke it takes no more than an hour to dismount remount and balance a set of rims and takes 30-1hour MAX to do an oil change. Avoid this place if possible
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April 2018 by Jim M.
Schmit left bolts loose on the fuel pump of a 2014 when they did a timing chain repair while under warranty. But less than a 1000 miles later, the pump was hanging by one of the loose bolts, with the other one gone, leaking oil, smoking, and a broken flange on the pump, and now out of warranty. Spoke with the GM and was left with litigation as the only resolution. Dealer to the north in Random Lake (EVS) was able to cover the repairs and get Ford to cover the parts. EVS gets a new customer while Schmit gets yet another bad review.
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March 2018 by Debbie G.
Saw a vehicle I was interested in. I emailed them twice and called and left a message once. No reply to either. If the car I was interested in was no longer available, I may have been persuaded to look at another one. The car I was interested in was only $7,500, maybe that's why. But.... I went to the competition and ultimately decided to purchase a new car. I wonder how many other opportunities the sales staff has missed.
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January 2018 by Todd D.
Alas, again, despite numerous attempts to convince this evil cauldron of liars and cheats to leave me alone, they continue to send me sales messages hoping that I am as daft as their employees. This time it is "Seran Fawcett," undoubtedly a fake name for their fake commitment to customer service. I have given them numerous negative reviews, sent them e-mails, called them, and send written mail demanding they stop calling me, e-mailing me, or sending me mail demanding that I do business with them. Nearly every month they ignore my demands and continue to expect that simply by making a menace of themselves they will somehow change my opinion of them. This is harassment. If you do ANY business with them, they will do the same thing to you.
