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July 2023 by Jaebug YT youtube
Very friendly and helpful staff. I only encountered one incident. I asked for my grands check and monies to go into her into checking person and/or savings, went into me and my husband’s instead. Luckily, I looked and the receipt before I left the drive thru and brought it to their attention, this was cleared up immediately. Must have been a new person, oh well, things happen regardless! Well done! Thanks for your great service!
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July 2023 by Debbie Small
Always a pleasure
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September 2021 by Jennifer Schlenvogt
Long time member. It used to be a great bank with caring, competent and efficient staff. It's going downhill lately. Lots of mistakes, very slow mobile deposits, errors with in person transactions. I was really dissappointed at how much longer this bank stayed closed after the pandemic ended. I realize it's cheaper to have fewer staff, but some transactions must be performed face to face.KCU felt like a local community bank when I joined. Now they've grown into a large chain and I'm just a number.
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July 2021 by Patricia Hadison Aliyuda
I had to leave this post here as a sign of gratitude since that is one of the least she asked of me. From my calculations, I made $5,200 in 1 week trading since Rachael Raschke started managing my account,I haven't experienced any regrets in continuing binary options trading, though i lost a lot when I started as a newbie but since i met her i have always been smiling, i feel so much joy each time i log in daily to see my trade records and balance she is indeed a good expert, .experience this for yourself action speaks louder feel free to ask me more or contact Rachael Raschke.
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September 2020 by Flower Villebrun
When financing my car I was told it would be through Chrysler Captial. All of sudden I have mail from Kohler stating my car payment is due to them in 2 days. Now at first this was a whatever fine thing. But upon further review, while trying to make said car payment. 1 they do not do auto bill pay. Or they do but I have to open a checking account and deposit money that way. 2. If i opened said account and transferred money over it's a 3% fee EVERY SINGLE TIME. Just to make a car payment. 3. Forced to open a checking account since my car loan is through them. 4. Now. I have to physically drop off a check at a branch every single month because when I mail it in. It take 2 to 3 WEEKS to process the check. So I was getting hit with late fees that aren't my fault. This is a very frustrating ordeal, and once I move states I will be refinancing my car through a different bank since kohler is just a wisconsin bank and honestly i dont want to deal with it anymore.
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May 2020 by Barb Roska
Very personable staff. Always a pleasure doing business there.
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June 2019 by peter federspiel
Great service. Was able to get a car loan and a personal loan to help build my wife's and mine credit back up after our bankruptcy 3 years ago. Our bank didn't want to help us so we changed banks. KCU as been very helpful. Thanks. We go to the Saukville branch
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June 2019 by Lila Kerrins
I absolutely love KCU! They are always friendly, helpful and just plain easy to work with. I highly recommend them especially on their fantastic rates on loans.
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March 2019 by Jesse B
Been on hold for 32 minutes ...
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September 2018 by Samantha Salmon
Called to put a loan request through Saturday afternoon with my mother as a co signer. I was told they would back to me within 2 to 3 business days. On the 4th day, Thursday, I called to ask about it and I was told that no application was found and that they could do a new one with me. I said no because the first application had my mother's info on there to be a co signer. They then transferred me to a man named Josh who took his time on getting back to me. This morning he calls to tell me I was denied and when I asked if my mothers info was on there and he told me no. So in that case they went and sent through another application without my consent leaving yet another hard inquiry on my credit report. This loan was for an auto purchase as my current vehicle is no longer safe to operate. Being only 21 this is my first time going through these processes and KCU has done nothing but make this as difficult as can be. By the time this is over with I may be taking my banking needs elsewhere as this is not the first time I've had issues with this organization. Would never reccomend this bank to any of my friends and family.
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July 2018 by Kirsten M.
I came here to fix some fees. I went up to the wheelchair access door only to find it locked. I errantly thought the whole lobby was closed so I used the drive through. The clerk told me the lobby is open until 5 (it was just after 4). Turns out, it is open. Just the handicapped door is locked. I was charged for transferring money from savings to checking too many times. They only removed one out of 3 $30 fees. I guess it is my fault for not knowing their hidden fee schedule. Time to find a new credit union.
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April 2017 by Donny Osborne
I went for a car loan. It was my first time at buying a new vehicle. My credit score WAS over 700 and by the time he got done with it my credit score was down to 625. He got a credit score from the lowest bureau after it dropped then he tells me that he would have to charge me 8.99 financing at 84 months. I have been banking there for over three years and always had a substantial amount of money in my account. He totally tried to take advantage of me. I am not happy about the way I was treated. There must be commission in it for him to do that. After it was all said and done I've thought about it and have decided to close my account and take my money to a bank that will welcome me and appreciate me as a new customer and want to give me a fair loan without treating me like that. I would put his name on here but I have more integrity than that but I hope his boss reads this and wants to address it in a professional and personal matter. Nobody deserves that kind of treatment these days. My first car buying experience is totally shot just like my new credit score. Thanks kohler for setting me way back!!!
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December 2016 by Colleen Buyeske
Great customer service! Easily accessible from the road. Clean and friendly environment.
