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March 2024 by Axel Stiemke
Amazing service from staff!!
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February 2024 by Scott Currie
Both Mark and Craig are very accommodating and are great mechanics. I’ve trusted them with my various snowmobiles for 10+ years. They offer honest opinions and are very accommodating. Prices are fair and service is excellent.
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January 2024 by Mike Moser
Very cool place, lot of things in store?
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December 2023 by Karli Lee
Every time we need a quick boat part or ski/fishing item, St. Germain Sport Marine has exactly what we need at a decent price. They have a little bit of everything. Tom, Kim and the staff are always friendly and helpful. We usually get the kids a couple random toys/souvenirs from the store too.
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October 2023 by Mark D
Needed a replacement globe and mantles for a lantern, they had both, and were very reasonably priced. The employees were helpful and friendly.
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September 2023 by Braylon Gonya-Hubing
Nice selection of lures and bait however after buying a top water lure I fished with it and it sunk even though it was advertised as floating. We went back to return the broken lure and they didn’t allow us to return it. I know it isn’t your fault the lure is broken from the package but at least let us return it, even if it is for store credit.
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March 2023 by Keeley D
We rented a snowmobile for Sat & Sun. We had a family loss that occurred a week & a half before the trip, requiring me to adjust our rental from 2 days to 1. Called to explain & Carla said it was no problem, assured the adjustment was made. The next day, I called & spoke to Rocky, who reassured our res was set. 2 days later Tom called revoking the 1-day rental. I was shocked as we already paid & were bringing 16 people's business. I asked Tom what was best to do as I did not want to pay $400 to rent for 2 days when we only needed 1. Tom said cancel, come in day of to see if a mobile was available. We were 1 week out from the trip, so I agreed. 6 days later, I called to see if he would let me reserve a mobile. He begrudgingly did, but made me pay a 2nd deposit, even though I had already paid the initial deposit from the 1st reservation. Tom would not transfer the deposit. Tom was not sensitive at all to the human nature of our situation. He made us cancel our res just to remake it, for the same mobile, & make us pay a 2nd deposit. Now to get to the real issue. Saturday goes off without a hitch. We drop off the mobile/keys in a drop box at 7:00 AM Sunday morning & go our merry way. Weeks go by and I notice a $350 charge still floating from St. Germain. I think huh, that's weird. Call them. Tom tells me the charge should have dropped; he'll call me back. Calls me back 2 days later & tells me that we damaged the mobile. They are not dropping the charge. When I say I had to pick my jaw up off the floor, I mean it. We in no way did any activity that could even have slightly damaged this. We were in a line of 8 mobiles all day. With only 1 couple with prior driving experience. We were all extremely cautious. Tom said they would send pics of the damage as we wanted proof. We never got 1 email (have yet to receive) or 1 pic of the damage we allegedly did. Do NOT trust them. Take pictures of your mobiles PRIOR to use. I am convinced our damage existed prior to us taking out!!
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March 2023 by Vladimir Cojocari
we book in advance on the way to pick then tom the owner refuse to rent for one day
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March 2023 by Keeley D.
I would give 0 starsif I could....We were so excited to come to St. Germain! A friend of ours had planned a trip the year earlier & came home raving about it, so when she shared she was planning a group trip, we jumped on it. Let me start by clarifying, the area is wonderful! I would recommend a St. Germain trip to anyone. Even the employees at St. Germain Sport Marine, I believe I spoke with a Carla and a Rocky (it's been a few months, forgive me). They were lovely. I knew something was off the first time I had to interact with Tom. See, since we were going on a group trip our reservation was made under the name of my wonderful friend organizing the trip. It was a weekend trip for 16 people. We would get in on Friday and leave on Sunday, so we all rented the snowmobiles for Saturday & Sunday. Unfortunately, my husband & I had a family emergency that occurred a week & a half before the trip. This required us to only be able to attend Saturday. Meaning I needed to adjust our rental from 2 days to 1. When I called, Carla was so kind. Explained we had a reservation for months, already paid our deposit, just unfortunately needed to adjust our rental. She said it would be no problem & assured me the adjustment was made. She was so sincere and sweet. The next day, I had a follow up question so I called and spoke to Rocky. She had the same manner. Reassuring & kind due to our unfortunate situation. This was so nice as we were very much looking forward to this trip & were trying our best to make it work. Two days later I was jolted when Tom called revoking the 1 day rental. This was shocking as we had already paid & were bringing 16 people's business. You would think they would give a little. So I asked Tom what was best to do as I did not want to pay $400 to rent for 2 days when we only needed 1 day. Tom said cancel & come in day of to see if a mobile was available. At this point we were 1 week out from the trip & again trying to make this happen, so I agreed. 6 days later, we started the trek to Wisconsin. I called Tom, knowing I was a day early, to see if he would let me reserve a mobile so we knew there'd be no issue Sat morning. He begrudgingly did, but made me pay another deposit, even though I had already paid the initial deposit from the 1st reservation. Tom would not transfer the deposit over. When I say he was everything but accommodating I mean it. Not to mention every time you talk to him all you are thinking is "this guy is so rude. He loathes interacting with you. Why would he be in this business?" I digress. Tom was not sensitive at all to the human nature of our situation, we had a family loss within weeks of our trip (a trip we had been planning for months) that required us to alter our trip. He made us cancel our reservation a week out, just to remake our reservation, for the same mobile, and make us pay a 2nd deposit. He did all that simply because he could. Now to get to the real issue. Saturday goes off with out a hitch. We leave at 7:00 AM Sunday morning, drop off the snowmobile & keys in a drop box (no one is there that early) & go on our merry way. Weeks go by and I notice on our credit card there is a $350 charge still floating for St. Germain. I think huh, that's weird. Call them. Of course I get Tom. He tells me the charge should have dropped off, he'll check & call me back. Calls me back 2 days later & tries to tell me that we damaged the snowmobile & they are not dropping the charge. When I say I had to pick my jaw up off the floor, I mean it. I was shaking. My husband and I in no way did any activity that could even slightly damage this vehicle. We were in a line of 8 snowmobiles all day. With only 1 couple with prior driving experience. We were extremely cautious. Not to mention the amount of people out drinking. I was a nervous wreck. Also, Tom said they would send pictures of the damage. I wanted to see it. Never got one email. One picture of the damage we allegedly did. Point being do not trust these p
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March 2023 by Victor G
We talked a couple days in advance and had a agreement with tom to rent 12 snowmobiles and on our way to Wi we called him and he said that he can rent only 2 days. So he ruined our trip
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March 2023 by Ion Julea
Had a reservation for 12 people and got cancelled in the last moment for no reason.
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September 2022 by Robert Evans
Rented a very basic boat to fish Big St Germain for a weekend. We had trouble with throttle and depth finder and called their shop and they sent a mechanic right away to help get it fixed for the next day. I asked if there were and better boats and wound up exchanging ours for another premium fishing boat for the rest of our trip. Tom the owner allowed us to upgrade and gave us a discount so that our rental fees were acceptable. They went out of their way to make sure we were satisfied. I will rent there again because they cared about making things right. Thanks Tom !
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August 2022 by Mark Hartlinger
This place rents old and substandard equipment that breaks down, and their customer service is severely lacking. Some places are in business in spite of themselves. Run away as fast as you can.
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August 2022 by Robert Hansen
Just stopped for gas. They did have the cheapest gas prices in the town. The outside looked clean although there were no trash cans by the pumps. Which is nice if you have a bit of garbage from driving and would like to throw it away. I'm sure you could take it inside, but I was using my fuel card and had quite a distance to drive yet. I was just filling up and getting back on the road.
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August 2022 by J Rock
I would shop here more if stuff wasn't 3X the price at other stores.
