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October 2023 by Bruce Wood
Worst place to rent anything.stood up in wedding ,had to have rental back by Sunday when wedding was Sat. Never told me had to be back that day .Extra $ 25.00 each day & naturally closed pn Mondays just to get more money I guess...never again
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June 2023 by Heidi Zalewski
We had wonderful service! Both appointments we had the whole place to ourselves and were able to find the one!
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January 2023 by Haley Fleming
Let me start off by stating the staff was truly wonderful. They did a good job making the beginning experience of bride and bridal party shopping amazing. With the exception that they don’t carry larger sizes in store for you to try on of every single dress you like. The bride dress selection was okay. They may not have had as many options as say David bridal. This did make the shopping experience a little more personal with the sales person. Would have really sucked though if I hadn’t found a dress I fell in love with. My issue with Thelma’s was mainly in the suit rental and alterations department. None of the bridesmaid dresses that were altered at this store fit except 1/6 of my bridesmaids. Two of my bridesmaids dresses fell completely apart before the end of the reception. My dress as the bride did not fit me. I had an immense gapage between my breasts and the top of my dress (after alterations). I was told this was normal and that wearing dress tape would fix this. When I got home and again tried on my dress. I realized if I raised my arms up both of my breasts completely fell out of my dress. Mind you this was after gaining some weight before the wedding. I ended up having to find an emergency seamstress to fix my dress. Two weeks before my wedding. This was a lot of stress. Especially after paying $100+ to get my dress altered already. Some of my bridesmaids that had their dress taken in or hemmed were still tripping over their dresses wearing the same shoes they wore during alterations. Two bridesmaid dresses one that was taken in and one that was let out completely became unwearable before the end of the reception and they had to wear pjs for the rest of the party. Onto the suits. Nobody’s suits fit they were way to tight. My groom had to trade vests with some groomsmen some groomsmen had to have stuff last minute picked up the morning of the wedding. It was a lot of running around and last minute fixing things and just hoping everything would work enough for photos. I feel like after spending so much money already on wedding stuff the least of your worries should be this. I contemplated if I should write this review for awhile. Because I truly adored the staff. Brooke was absolutely amazing. However I wish I knew the information I know now when I was selecting a place to get dresses and suits. My piece of advice is if you want a more personal shopping experience still come here. However for all alterations and suit rentals go somewhere else. The emergency seamstress I found had significantly cheaper rates even with last minute emergency fixing my dress. Other suit rental companies in the area that use the same brand of suit do charge less for the exact rental you’ll get here.
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November 2022 by Samantha Thorson
The bridesmaid selection was larger than actual Bridal section, and they only carried an eighth of the dresses I wanted to try on from the (3) designers they carry. I called on the phone to ask my consultant to set aside a few dresses and she claimed they were too short staffed. Once we got there, not a single customer was in the store and we were the only appointment…poor customer service and poor selection. If you’re looking for a mediocre experience and bridal dress overpriced and nothing special - this is YOUR place!
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September 2022 by Kaitlin Stangl
I found my dream dress here! Shelia was wonderful and very attentive. She was honest about everything and wasn't pushy. She made me and my family feel welcomed when entering. Although they were short staffed, She didn't rush us or make us feel like we were an inconvenience. She actually was the one who picked out my dress! I am seeing a lot of negative reviews of other women's experiences but I can say that was not my case and I was very grateful for Sheila and her assistance!
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September 2022 by Samantha Zahurones
The bridesmaid selection was larger than actual Bridal section, and they only carried an eighth of the dresses I wanted to try on from the (3) designers they carry. I called on the phone to ask my consultant to set aside a few dresses and she claimed they were too short staffed. Once we got there, not a single customer was in the store and we were the only appointment…poor customer service and poor selection. If you’re looking for a mediocre experience and bridal dress overpriced and nothing special - this is YOUR place!
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September 2022 by Kaitlin Thompson
I found my dream dress here! Shelia was wonderful and very attentive. She was honest about everything and wasn't pushy. She made me and my family feel welcomed when entering. Although they were short staffed, She didn't rush us or make us feel like we were an inconvenience. She actually was the one who picked out my dress! I am seeing a lot of negative reviews of other women's experiences but I can say that was not my case and I was very grateful for Sheila and her assistance!
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May 2022 by Jade K
I went two other local bridal stores in the same day, and this one was not a great experience. They don't have a huge selection of wedding dresses to start with, and dramatically fewer that were over like a size 10. I know that happens a lot in bridal stores, but although we'd made an appointment, the staff was very standoffish - to the point where I felt like she thought I was wasting her time. She offered no suggestions and wasn't early helpful.The other reason I'm giving a 2 star rating is because the dresses - at least the ones in my size - were drastically lower quality than they were at both other shops, but we're really not much cheaper than the ones at the first ship, Ave were actually more expensive than the ones in the last one.I don't really recommend this place, but it might be worth it to stop and see if they have anything for you if you're a size 10 or smaller and go on with low expectations on service.
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March 2022 by Jerrica D
Horrible service. I was needing measurements and explained what I needed when I scheduled an appointment. I had a dress that was not fitting me right and I wanted them to get me a measurement for where I would like the leg opening to be on the dress. The woman was not welcoming the second I walked into the store and refused to look at the dress and had no idea what I was there for. Needless to say I walked out and found a store more welcoming, professional and willing to help. After my service today I would not recommend them.
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February 2022 by Jean Bailey
Their wedding dress choices were slim to none. This is a place to go for Bridesmaids dresses or mothers dresses. The staff was great, but the wedding dresses were horrible and WAY overpriced!!
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February 2022 by Rachel Huey
I walked in to just look at dresses and didn't know you needed an apt. I now live near Milwaukee so I only had one chance to look. They did not once force us into an apt, got us looking into dresses and within trying on 6 dresses I found my perfect dress! I am now waiting for my baby to be born in early July to get fitted and receive my dress for my Aug wedding. Thank you so much Thelma's Bridal for awesome customer service and the great help!
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December 2021 by Jade B
I went two other local bridal stores in the same day, and this one was not a great experience. They don't have a huge selection of wedding dresses to start with, and dramatically fewer that were over like a size 10. I know that happens a lot in bridal stores, but although we'd made an appointment, the staff was very standoffish - to the point where I felt like she thought I was wasting her time. She offered no suggestions and wasn't early helpful.The other reason I'm giving a 2 star rating is because the dresses - at least the ones in my size - were drastically lower quality than they were at both other shops, but we're really not much cheaper than the ones at the first ship, Ave were actually more expensive than the ones in the last one.I don't really recommend this place, but it might be worth it to stop and see if they have anything for you if you're a size 10 or smaller and go on with low expectations on service.
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October 2021 by Kaitlyn Jorgensen
Rented a tux for a wedding- we are from out of town. First off, the hours listed both on google and their website aren’t updated. Then staff member I spoke with on the phone was rude, and then they had the audacity to call the BRIDE the night before the wedding and say that they are closing- the had about 10 other people’s phone numbers including my husbands. Second off the tux itself was kind of a disaster- there was a gross black ring around the collar and a smear on the sleeve. The bow tie was missing a hook and we had to safety pin it together. What a waste of a $200 rental.
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October 2021 by Pretty Blake
very disappointed in the attitude towards the client, the person who received me was very rude. unfortunately I did not know that to buy a dress for a party you needed an appointment, much less that if you needed to order it would take 8 months to arrive.
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May 2021 by Jolene Kasper Mann
We had the best experience renting our sons tux for prom! Efficient, friendly and he got the perfect fit!
