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January 2024 by Benjamin Owen
If you get paper statements, you are only allowed to access the last 13 months online. If you need information on your account before then, you have 3 options.1. Find the paper statements2. Agree to go paperless (then you can look back 7 years)3. Pay Covantage $8 per statementI needed 2 years of prior statements. I spoke to a CoVantage rep on the phone. He informed me that he pulled the records and just needed me to authorize a payment of $192 to have them!This isn't a credit union focused on customers anymore. I could look past having to do everything through an automated teller. I could look past dealing with the semi-rude tellers when the automated system failed but I can't look past this. It's amazing how fast this credit union went down hill.Repsonse to the response - I'm trying to avoid fees, not get more of them. Why would you post this as a response? You're basically saying I can avoid the $192 charge if I agree to be billed monthly for paper statements!
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May 2023 by Matthew Patton
CoVantage
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May 2023 by A Johnson
Good rate. Consistently failing service. Tiffany was unable or unwilling to explain delays in our mortgage process. Online functions that are normal for other banks are not possible here. They corrected a series of fraudulent charges on a card I had never used and said they would send a new card, they didn'tuntil I questioned them 3 weeks later. They also explained security was important when I questioned how the number of an unused card got out of their system.Scheduled appointments were not followed, which added difficulty for our work and school schedules. After the first meeting that started about a half hour late Tiffany told our children we should buy them treats for making them wait so long. I'm generally not in the habit of rewarding my kids for the shortcomings of others.
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May 2023 by Anonymous
This location is absolutely the best professionals to work with, they helped with my IRA even educated me on this whole process. If anyone is lost about accounts and have any questions, I highly recommend talking with this location. ?
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December 2022 by Scott Gremler
The new ATMs for most transactions is very cool, you can deposit checks or cash and get support during open hours if needed. Seems like computers are taking over.
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February 2021 by Paula Wise
Your virtual idea is absolutely useless what a complete waste of time.
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January 2021 by Jamie Novitski
They're always very friendly and helpful wouldn't go to any other bank
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July 2020 by Jamie Ostrowski
They're always very friendly and helpful wouldn't go to any other bank
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June 2020 by Zach Snider
Other branches of Covantage are great. The last three times I have been to this location, the employees are unpleasant. They act like you are a bother for needing their services and play the "not it" game to help the next customer amongst themselves. I will be making the longer commute to the Weston location from now on.
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May 2020 by Lisa G.
I have been with CoVantage for over 30 years starting back when it was the Teachers Credit Union! Great customer service, easy to use phone and computer apps, always get quick responses to my questions.
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April 2020 by Malissa Johnson
Always very helpful
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March 2020 by Dawn Bembenek
Amazing helping people with financial needs
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March 2020 by Linda Krumrie Lambrecht
Today 3/16/20 I had the best interaction in the Drive-thru at the Rothschild CVCU!
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May 2019 by Calamity Jane
Been banking here for almost 15yrs. 800+ credit score. Great income. Impeccable credit history. Never had a problem til more recently when they've started acting like my money is theirs to mess with. When I have a big check I wanna use it, not wait 2 days for it to clear from a reputable firm. MY money, not theirs. "Its for your protection" they say... "I" will decide if I need protection getting money from a reputable place, not CoVantage. Keep this sht up & they're likely to lose more than a few people.
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April 2019 by Aaron Brusky
Don't have covantage higher there appraiser for a home loan, you WIll get screwed
