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December 2023 by allie aho
There’s one very very passive rude lady who always seems to answer the phone. Every time Ive called I’ve been nothing but nice and polite but have received nothing but horrible attitude and horrible customer service. My sick mother just called me and complained about “a rude lady from the pharmacy”, who had called her and had a horrible attitude from the start of the call. I have grown very sick of her attitude and rudeness towards me and my family, and it seems other customers are having the same problem based on these reviews. I hope she soon loses her position, as a result. If not my family and I will be finding not only a new pharmacy but a better grocery store. Do better.
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August 2022 by Justin Mudrick
Great store
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March 2022 by Justin Mudrick A.k.a. Boxer Stud
Great store
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May 2021 by Karen Hudson
I'm very happy with the service I receive.
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March 2021 by S LL
Magically my 1 star review from valentines got removed! I will repost. Do not buy flowers from this store. My loving husband bought 2 red rose vased arrangements, and within 12 hours they were all DEAD!!! DO NOT BUY FLOWERS HERE. Go to a real flower shop like BoJon's flowers on main Street. They have PREMIUM GORGEOUS BEAUTIFUL FLOWERS!!! Plus they have great customer service!!! Lesson learned! If I could do zero stars i would!!
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January 2021 by william patrick Gannon
Some of the rudest managers I've seen. Produce is often rotting or close too it. Amd god help you of you're disabled and need help with something.
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November 2020 by Maria Gerlach
One lady in particular is very rude. Telling me she won't fill a prescription until another one comes in, even if my prescription is refillable. I didn't know that she could control that. I'll be taking my services somewhere else after this last prescription refill.
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August 2020 by Corri Anderson
We've had good luck here since ShopKo closed. As a former pharmacy tech, I knew Family Fresh was the next best option in RF. They are on top of returning medications filled a week ago to stock, which is my own fault for forgetting to pick them up. They are helpful in answering questions and addressing concerns. Keep up the good work!
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January 2020 by Shanna R.
Customer service here is horrible. I asked a question and I think I was Growled at... not sure - I asked again and then my head was bit off. They need to employ more college kids and less of what they have going on.
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January 2020 by Brittany Packel
They don’t always have prescriptions that have come in a good hour or two before I get here ready which can be annoying. It’s always we’ll have it ready in about 20 min. A few of the women are kinda rude too. But they do fill the prescriptions and are great at answering questions
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August 2019 by Jay Walbridge
They don't answer there phone during business hour's!
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August 2019 by Esmeralda F.
I love this grocery store, I always visit it when I come to Riverfalls WI. Staff is knowledgeable and friendly
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May 2019 by Mark Hubenette
Service is great staff is knowledgeable and friendly
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April 2019 by Holli Raphael
They are ok. One lady is pretty rude. Wish Shopko was still open.
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March 2019 by Jordan Averson
Incredibly slow, passive service. Showed up almost an hour after my prescription was supposed to be ready and was told rather curtly to wait 15 more minutes.
