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“Ben was able to diagnose and quickly fix an issue that arose with my pickup truck. He took time out of his busy schedule to diagnose the sound prior to my appointment. Better yet, he demonstrated honesty, integrity, and great customer service while he had my truck in his shop. 10/10 stars, Whitetail Ridge!”
“Chad is a really great mechanic and very trustable. Chad was spot on from the time I called about my issue (locked up caliper). Had it done SAME DAY, didn’t try to sell me extra BS, affordable prices. Great shop.”
“I recently had some minor damage in a hit and run incident in a store parking lot. After talking to my insurance company I took my truck to Gerber Collision in River falls for the repair. They did a great job on the repair and finished well within the estimated time they gave me. The staff there is very friendly and professional and kept me informed by text almost daily with the progress of the repair. I would use them again if ever needed.”
“I am from out of town and had unexpected issues with my brakes. They were able to get everything resolved and fixed in the same day. They even had to work with warranty company to get reimbursed. Thank you for all your efforts. It is much appreciated!”
“Chris is so good to his customers. He is always kind and helpful. He is also honest and makes sure he keeps the price of what you need done as low as possible. #trustworthy”
“ten out of ten place to go to get your car fixed, very friendly front desk person think his name was justin, he even took me in the back to show me what was actually wrong with my car.. like, I said, ten out of ten, i'm definitely coming back if there's ever anything else wrong with my car!”
“Exceptional service with a friendly, professional staff. I had two vehicles repaired here with them looking like new. They used original equipment parts and dealt directly with the insurance companies. Strongly recommend you use them!”
“I love these guys. When I first moved to town I called a few places for tires and Bowen’s was the friendliest and least expensive, so I went to them. I’ve had nothing but great experiences with them ever since. Small town family friendly down to earth vibes at a fair price.”
“They are very reliable & my vehicle is always ready when promised & the bill is always within quoted amount. Pleasant staff...small waiting area & restroom...AAA approved...my go-to place in River Falls.”
“They are very fast when it comes to oil changes, which I like. One small issue I had last time was I asked about the cabin air filter and asked if they could check it to see if I needed a new one. They checked it and said it was okay for now, but in the future, I should get a new one. I asked how much a new one was, and the response was 35 to 50 dollars since I drove a newer car (they cost 10 to 15 on amazon) I told them never mind and that I would wait. One of the staff invited that they would call in a filter to see how much it was even after I said I won't be getting one today. I know it's not a big deal overall, I just get a little frustrated that I said no, and they checked anyway. Otherwise they are great!”
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“I can’t say enough good things about Jensen Automotive in River Falls. They’ve gone above and beyond for me more than once. On two separate occasions, they took the time to thoroughly diagnose issues with my vehicle — spending hours researching and testing — and didn’t charge me a single penny. One of those times, they even dug into online forums and discovered that the expensive $1,000 “fix” the dealership recommended wouldn’t have solved my problem at all. That kind of honesty and dedication is rare these days. I have fully switched over from Tire Pros in Hudson because they are nowhere near as honest and don't stand behind their manufacturers parts like Jensen does.
They treat you like a person, not a paycheck, and it’s clear they genuinely care about doing the right thing. I’ll never take my vehicle anywhere else — these guys have completely earned my trust!”