July 2021 by Hodag V.
I had previously purchased a car battery here that failed sometime between 24 and 29 months after purchase. The battery was still within the warranty window listed with the battery, so I went to Courtney Industrial Battery to obtain a replacement. What followed was one of the worst customer experiences I've ever had. The first reason the technician gave for not being able to fulfill the warranty was because this store only warranties batteries for one year (much shorter than the 30 month warranty on the battery). I pointed out that the manufacturer's warranty was still in effect. The second reason the technician gave me for not being able to help was that I would have to claim that warranty directly with the manufacturer. I mentioned that I had already read the manufacturers' warranty, which requires me to return the battery to the place where I purchased it (which was this store). She seemed to be familiar with this process, but somehow did not see fit to mention this until I brought it up myself. I also had a print out of that warranty as well as my original receipt. On the technician's third attempt at an excuse to avoid warranty service, the technician looked at the battery and noticed a slight bulge, which she then blamed me for being responsible for. I said I had treated this battery no differently than my other car batteries. I asked if this could be due to a manufacturing defect, and she said that was not possible - she insisted it was because I overcharged or had frozen the battery. She proceeded to talk down to me, and then called the customer service line for the battery. I realized that the purpose of this phone call was not to help me, but only to prove that she was right and get me to leave the store. She talked for me while on the phone with the technician and was very insulting. I took the battery and walked out of the store, while she was still on the phone with the representative substituting her own version of what happened for my own. I will never go back to this store. It was clear from the moment I walked into the store that this person's goal was to avoid servicing the warranty at all costs. At one point while having difficulty with the technician, I asked her if they had a lot of warranty claims at this business. She said that they had almost none because the batteries were so "good", but after this experience I suspect the real reason may be because they actively try to disincentivize warranty claims at every opportunity. Do yourself a favor and buy your battery from literally anywhere else. Why would you pay full price for a battery with a partial warranty that you know you're going to have to claw and scratch to be able to claim?
