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March 2024 by Courtney Scheifen
I avoid this post office like the plague because the employees are always super mean and have attitudes even when I'm just trying to be kind, do my business and get out. Not sure why it's always a hostile environment but I won't go here anymore... it's not worth putting a damper on my day.
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March 2024 by David Easton
Doesn't ring doorbell but constantly puts attempted
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March 2024 by Joe Paonessa
Came in to drop off a one rate package that I labeled at home so I wouldn't have to talk to the less than competent staff but I found the drop off box locked shut with no signage as to why. Only one other person in line so I waited. and waited. and waited, 7 people in line now with no worker in sight. 8th person comes in with a package and I see her set it on a large stack of other packages at the corner window. no sign, just a pile. I hate coming to this branch.
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December 2023 by Vickie Rogers
Too busy all the time, I went on a long weekend and they returned my mail to senders and said I had moved out. Then had the audacity to tell me that they followed their sops
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December 2023 by Naveed Mohammad
Very hard working individuals. It’s always busy but they move along quick
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December 2023 by Shawnny
The clerk tells me my package will arrive on a certain date if I pay extra, the package came two weeks later, they won’t refund me. Their clerks aren’t very knowledgeable about their jobs. Also, no one tells you, when you do a change of address, the post office sells your personal information. Yes people can literally buy your personal information from the United States Postal service. They don’t tell you and there’s nothing you can do about it. Nothings is safe anymore.
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October 2023 by T.A Hendy
Not enough staff at windows. Racine funnels the entire city to this location but it's very slow.I did have a issue with a bad delivery driver putting mail in wrong box alot and I talked to a supervisor. She was kind and understanding and the problem was corrected .There was a few times the delivery boxes in lot drive up during holidays overflow and that should not happen. Operations has room to improve and needs to raise the bar.on obvious issues I have got in the habit of avoiding this place when possible particularly at Christmas mailing season.They will work in a pinch but it pretty much Racines main option which will make it busier and slower just by the numbers. But there is things that could improve the flow and efficiency. I think when Racine has this only option you have to expect it to be busier .I use QR codes alot so that's a benefit but the self postage isnt viable for that at this time.3 stars
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August 2023 by Michelle Schroeder
I had a great experience getting a passport today with Sara helping me. She was so kind and patient! I was so nervous going in because it just seems like a ton of steps to go through, but she made the whole thing incredibly easy and we got it all done within 15 mins! Sara deserves a raise, she really made my day so much easier.
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June 2023 by Catherine Patin
This location is frequently busy, so you may have to wait in line inside. The staff is friendly and informative.
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May 2023 by Courtney Miller
I have talked to the postal courrier MULTIPLE times and he keeps delivering mail for a resident who has not lived here in OVER A YEAR and the issue was thought to be resolved. He has since kept adding the name of an individual back to our residence despite the 3+ conversations and trips to the post office. Cant get anywhere on the phone all they want to do is send a link to your phone to file a service request. WORST CUSTOMER SERVICE AND IGNORANT CARRIERS!
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April 2023 by E D
Don’t mail anything to Mexico through the USPS! I paid extra for a flat package to get to Mexico between 3-5 days and it’s now been a month and still nothing! And even when you call the 800 number the staff scolds you like you did something wrong when you ask questions! And then get an attitude with you because you want to launch a investigation! Never again!
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February 2023 by Jeanne Werla
The post office workers are wonderful and efficient while being great at small talk!
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January 2023 by Joseph Behling
Mail out bills from blue box letter was mailed 9th didn't come out of box until the 11th bill was due 13th and it's late so now I have a late fee of 35 dollars for the last two months. The end blue box was so full I had to pick up mail on sidewalk of other people mail and jammed in box but letters were hanging out it was so full
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December 2022 by Courtney Haleen
Claims is especially lacking in customer service quality. They will tell you a package was delivered just because it was marked off and the postal service carrier remembers delivering it.
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December 2022 by Gerry Hazelton
This place is absolutely ridiculous, 4 windows, and only one worker behind one of the windows, while the line was going, literally out the door. Two postal workers actually had to work on one customer because the other postal worker didn’t know what the hell she was doing. That’s causing the line to grow even longer all the while seeing so many workers behind the counter, laughing and joking, this was really ridiculous. I’m so glad that I don’t live here I live in San Diego. This particular post office would drive me insane.
