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January 2024 by Thomas Clark
Everyone's experience is different, so you just have to try things for yourself.
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January 2024 by Mike H.
Jolene has been extremely helpful with multiple transactions. Why is it that we can go into any other Tri-City location and we get greeted with "good morning"... as well as smiles from the tellers. Here, it's like a lineup from some zombie movie. I would say you can blame management for that. Other personnel there are very friendly Over the last year or so there have been a couple friendly tellers. Don't see them there anymore. Might be that they are no longer at this location or just bad timing on my part. Wish my timing was better
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December 2023 by Taylor Martin
Bobby Lewis is the most unprofessional person and ruins any good opinion I had of this bank. She’s always mixing up times and rescheduling last minute. She’s rude and has convinced me to move my money to another bank. I love some of the ladies and I’ve banked here forever, but after a year of negative experience with Bobby, I plan to leave. But Dawn and Jolene are two ladies that kept me here so long! Love them!
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August 2023 by Cheryl Dalrymple
We have been customers for a long time. Love this bank. Especially this one. Everyone is so helpful and friendly!! Just like a small home town bank!!
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December 2022 by Glen Westphal
Been my bank for 28 years , so I guess I oove it , lol ?
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August 2022 by Tanya Marshall
Rudeness I believe due to my beautiful color and lake of theirs.
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January 2021 by Martin Torres
Went in this morning with checking problem the manager couldn't even get out of his office to talk to me plain unprofessional service piece of suit when you can even get out of your chair to take care of the matter
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September 2020 by Suzy Vazquez
I have been a customer of this bank back when it was Bank of Elmwood. I moved out of state in 2011 and have NOT wanted to change banks because of the level of service I receive. Last week I was disappointed to find out being out of state was becoming more of a challenge. However, today I spoke with Ray, the branch manager, at this bank and he was SO helpful he worked with Corporate to assist me. He took the time and was friendly, professional, knowledgeable, and helpful, I can't say enough about Ray. He saved me the administrative burden of having to change banks. Highly recommend Tri City and this location in particular. Thank you, Ray for your exceptional customer service!
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April 2019 by Jeanne Denney
I am delighted with this bank. After a fairly terrible experience at Educators Credit Union trying to establisy a Business account I came to Tri City and was met with professionalism and personal care. It was easy and pleasant to make the transition to a new bank. Very grateful for the personal attention and concern.
