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October 2024 by Shawn Sallee
Quick fast great service
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October 2024 by Sam Hudson
Took a company fleet vehicle here and they did an oil change, windshield wipers, tire rotation, and topped off windshield wiper fluid in around 30 minutes.
Very quick and who I assume was the service manager was great. I asked about mounting a front plate and if a bracket was necessary. He advised it was, and didn’t have one but called Chevy down the road for me who confirmed they did. I appreciate him going out of his way to do that.
Likely will continue bringing my Chevy fleet vehicle to this Ford Quick Lane for service.
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April 2024 by Tony Gray
I have been a customer for many years the staff is nice,and thay do very good work on vehicles.
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March 2024 by Robert Ware
I purchased a new set of Michelin Defender-2 tires for my wife’s Fusion Hybrid. She has a summer set and a winter set of wheels and tires. Quick Lane removed the set of summer tires from the back seat of her car; removed the winter tires on her car and placed them in the back seat of her car; removed, replaced, balanced and mounted her new tires.The new set of Michelin Defender 2’s are great. I am a very satisfied customer.rlw
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November 2023 by Curtis Morey
Seating while waiting, coffee, water. Also fee car wash after getting the car serviced.
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November 2023 by Shaun S.
My husband and I went into Porcaro Ford yesterday fully intending on buying one of the Mustang Mach-Es they have on the lot. It was a Saturday, and there were surprisingly few customers in there. I thought this was a good sign, but no. We were not greeted as we walked around the lot, nor when we came into the dealership in spite of at least 3 salesmen sitting at their desks. Tried to make eye contact-nothing. Since it was clear they were not interested in selling us a car, we decided to go to another dealership which is more interested in providing customer service. Not hovering=good. Ignoring=bad.
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November 2023 by Benjamin Benish
They are quick and courteous and always try their best to get me in even if it's a walk in. Their prices are also hard to beat. I really appreciate these guys.
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November 2023 by Craig Carleton
Good guys. Good prices.
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April 2023 by Rebecca Perkins
I had taken my car to the quick lane in Dec of 2022 and forgot my 10% coupon however when the service manager Paul Pedrosa emailed me a couple of days later to see how my service was I replied to him asking if they would honor the coupon still seeing I spent $1800.00 on tires and brakes. I waited a couple of days for a reply and did not receive one. I again sent another email which again was not replied to. I decided to give them another chance for an oil change this month and while there explained what had happened in December and the manager of the quick lane took my name and number and said he would have Paul give me a call. After my oil change I had noticed that the tech did not reset my oil life or put my valve stem covers back on my driver side tires however was going out of town so waited until Monday which was 5 days later to call them back. Paul still had not called me back during this time either. Upon talking to the manger at the quick lane he stated that he would definitely look to see who completed my oil change and talk to them and offered me a $10 credit for my next service for the inconvenience. I had mentioned that Paul never called me back so he was going to give Paul a reminder to call me right away. A few minutes later I finally got a return call from Paul to be told they could do nothing. Needless to say I will not be bringing any of my vehicles back to that dealership for service nor purchasing any vehicles from them due to the poor customer service received.Services: Brakes
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February 2023 by Loretta M.
This review will be about the service center. My husband brought his pickup truck in to have an engine block heater put in. He gets to the garage to drop the truck off, and gets out of his truck and falls on a puddle of water or oil on a very slippery floor and hurts his back, neck and cuts his elbow He tells the service guy and he says and does nothing. He is asked by the next person when he is waiting how things are and she at least says well I will make a note of your fall and she looks at his cut elbow. I think they need an inservice on what to do when someone gets hurt. My husband has had pain in his back for weeks following that. They got the part in and they installed it the way the particular mechanic said he thought it should be not the way the manufacturer thinks it should be. My husband picked it up about $800 dollars later and the cord is hanging out the front of the truck about 12 inches and looks terrible. Taking it through the car wash threatened to rip it off. People are asking him what that is hanging from the front of the truck. Then they say who put that in that looks terrible, you paid to have that done? So they do a follow up call to see how the service was and he told them the whole story about falling and how unhappy he was with the install. The woman states she will have the service manager call him. Still waiting this was weeks ago. So needless to say we are not thrilled with this organization. They didn't care about my husband hurting himself or the fact that the service was not satisfactory. If I could have given zero stars I would have. Friends of ours told us not to go there because they took they vehicle there and the mechanic didn't tighten their tire on and the tire fell off when they were driving. But we didn't listen.
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February 2023 by Cody B.
I would recommend you find elsewhere to bring your vehicles. I definitely won't be coming back to Porcaro Ford again for service. I brought my truck in for an oil change, transmission service, and a complete 4wd service. A few hours into my service I believe it was Randy at the quick lane called me to tell me there was a problem. The technician had broken a transmission line while taking it apart and it was going to take a day for the new one to arrive. No big deal. Accidents happen. So i say that is covered by you guys right? Randy says well we don't know if it was broken before we took it off, but he was pretty sure it would be covered. He then had to talk to his manager. Few moments later I get a call from Paul saying that unfortunately since they couldnt tell if it was broken before he wouldn't cover the whole thing, but would split the price with me. Something like 85 dollars. In my haste I said ahh sure I guess so because what else would I do? have them put the broken one back on? They were able to get me a loaner car which was grateful for.As i thought about this for the next day while I waited for my truck to be ready I couldnt help , but think why the hell am I paying for half of this line that they broke. If it was broken before this time the only people who would have touched it would have been Porcaro. I get the call the next day that my truck is done. i pick it up and ask Randy if I'm really paying for this half a part that they broke. He said yea you and Paul agreed on that on the phone. I said that doesn't feel right. You guys broke it. If you hired me to work on your house and I cut through one your water lines I wouldn't tell you that you owe me more money to fix the water line right!? Randy agreed with me 100%, but said that was what you and paul agreed on. He said he couldnt make that decision and could get paul if I wanted to talk to him. I said that would be great. Randy went to get Paul and just Randy came back. Randy said that Paul is firm on having me pay half because I agreed to it on phone and that IF I WANTED TO TALK TO PAUL I WOULD HAVE TO FIND HIM PERSONALLY. I mean seriously. you can't even give a customer the time of day to talk to them about it. I told Randy that Ive been bringing my truck here for 6 years with no issues up to this point and now were going to have an issue over an 85 dollar accident the technician had because he broke my transmission line. At this point I don't even care about the extra 85 dollars. Its that Paul the manager expected me to come find him at the dealership and wouldn't even talk to me about this minor issue. Also the fact that they can't accept that they made a mistake and broke something. Ethically and morally a normal business and person would just write it off as a loss. I spent 950 dollars for the service this day at Porcaro. Ive spent thousands over the last 6 years. Now I no longer feel comfortable bringing any of my vehicles to Porcaro or recommending service here.
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February 2023 by Ben J
Price doubled when time to pay. When someone asks, "what is the total" that means the final price. Educate your employees!Service: Oil change
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January 2023 by Heather Parker
Quick service and friendly associates. Very thorough.
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December 2022 by Alexis C.
Best car buying experience I've had so far, hands down. I had the pleasure of working with Chuck Rizzo, Mary Kay and Joe Rangel. They were all very friendly, knowledgeable, helpful, accommodating and gave me an amazing shopping experience. There wasn't a time where I felt pressured to buy anything whether it was thru a phone call, e-mail or in person. I felt very welcomed, respected and appreciated. Honestly, I felt like I was buying a car from a friend/family member. What more can you ask for? This dealership is truly a gem and so is their staff. Just amazing people and I'll definitely be back. I would easily recommend Porcaro for your next car shopping experience. You will NOT be disappointed!
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December 2022 by Tim Stevens
Very convenient and usually $20 cheaper than the local 10 minute folks. They don't push unnecessary services. I'm a car guy, so I know when the other guys do that. You will need an appointment if you can't leave the car. The best way is to buy your tires there. They give you credits equal to several oil changes and free tire rotations. For tires, shop around first and then check their prices. You might be surprised. In my case the tires for my Lincoln were the same as Costco.
