-
March 2024 by Tony Pelzek
Charlet and karina were both extremely helpful ?
-
March 2024 by George DeArment
Friendly staff and informative. Also informed of sales and help find a price on frames within budget
-
December 2023 by Dylan Alexander
Super comfortable:)
-
October 2023 by Jacqueline Lee
The exam was nothing I had ever experienced before and it was incredible, the customer service was excellent!
-
August 2023 by Yolanda Nunez-Turgeon
HORRIBLE!!!!!!!!If i could do 0 stars i would, dont reccomend at all!! And their customer service is even worse, they dont care, they will give you the run around.THEY DONT EVEN HAVE A DOCTOR IN THE OFFICE!My husband went in for his yearly check up, we thought we would try here, nope. Contacts didnt work out, called and they asked me constantly why he didnt like them and why they bugged him when he already came in to see the " Doctor over Zoom" over 2weeks ago, and they codnt find him in the system. Then when i mention we will go elsewhere, i get an attitude getting told other places will take longer and i wodnt get good service.We are so disappointed, horrible service, horrible prices.PLEASE GO SOMEWHERE ELSE!!!
-
August 2023 by Steve Knecht
Mikaela fixed my glasses in seconds! Super nice, extremely efficient, and knowledgeable! I will come see Mikaela again.
-
July 2023 by Jill Frey
Staff soo helpful. Accommodated me in a scheduling mix up. Alicia is such a help when picking out new glasses, I totally trust her opinions..
-
June 2023 by Ammie R.
I recently called the store with a question about how someone in the store ran my insurance. Long story short, my husband went in to the store to get my frames repaired. I recently switched jobs and had a new insurance, completely forgot that I had this insurance, so when my husband went into the store, he had no knowledge of this insurance. When the worker looked up my information name and phone number. She told my husband that my glasses were covered and he would only have to pay out-of-pocket for $11. This would've been fine, but what she failed to tell us is that she was billing the new insurance. When I went to make an appointment to get new frames and lenses, I wasn't able to because my benefit was used. This is when I called the store and spoke to Kevin, he was completely disrespectful and told me several times that I was being a Karen, even though he wasn't listening to anything I was saying, from the beginning of the phone call, looking up my husband's information, and not even mine. When I tried to explain to him, I was the person that had the frames replaced, he continued to call me a Karen and told me how I couldn't do my job in the current profession that I am in, because he was in this profession for 10 years, and didn't talk to customers that way. Needless to say, after calling me a Karen for the fifth time, I then recorded the conversation and informed him, he then told me it was illegal and called me a Karen again. He was completely disrespectful, I contacted corporate, and I will never use LensCrafters again. Stay away from this store! And if you can't because your insurance is through here, stay away from Kevin!
-
June 2023 by John G
Amazing place! My girlfriend and I are travelling, and she forgot her contacts. Faxed her prescription in, and when we arrived many hours later, received three pairs free of charge to get us through the trip.
-
June 2023 by Catherine H
I was determined to find the best deal on glasses today. Ended up hitting 3 other local eyeglass retailers before this Lens Crafters. I walked in with my prescription from my out of town eye doctor and Marina was so helpful. She was even on her hands and knees checking stocked frame options that were not on display. The sale rack had some really great offerings and ended up walking out with a great value. Excited to get my glasses and see clearly again!
-
May 2023 by Amber Ortiz
I was in on 4/27/23 and had the most amazing experience. Unique and the other lead sales rep made me feel comfortable, they were kind and professional, and extremely helpful. Excellent product knowledge and extremely wonderful ladies!!!
-
May 2023 by brooke armstrong
This was hands down the best eyeglass experience I’ve ever had! Everyone was so friendly and helpful. Kudos to you!!
-
May 2023 by Lourdes Chavez
Absolutely loved the service given. Brandon was super helpful, patient and gave great advice during the entire process.
-
May 2023 by Yari P
I had gone in for contacts. And I went in for a class which was basically just putting the contact in and out of my eye with an eye exam. The eye exam took 15 mins and I put the contacts in and out in 15 mins this shouldn’t have been an appointment that lasted 2 hours. The workers just gossiped about how they were ready to quit and hated their job. As I am trying to ask for tips because it was a “contact” class.
-
May 2023 by Elizabeth Robinson
Donna was amazing and she went above and beyond to help us buy multiple glasses through multiple insurances and she was amazing at making the whole experience pleasant, comfortable, and stress free!!