-
February 2024 by The DH Podcast
great service, great employees.
-
January 2024 by natalie kent
Needed new tires and I thought one rim as I had one tire losing air daily. Honda had looked at the tire several times and could not find a leak. Jim suggested having his team check the tire since I was there and they found a leak. Tires I want are out of stock but at least I will not be filling my tire up daily! Thank you!
-
December 2023 by Nicole Moses
I got a alternator and battery installed a yr ago. After I received my vehicle back it wasn't starting when it got cold outside. I took it back several times and they kept telling me it wasn't nothing wrong. Which I had to call roadside assistance every other day to get a jump. Which cause me to be late for work, kids late to school or picking them up. So, going into this year when it started getting cold and the samething happening again. I took it to them and they had it for a day or so and called me and said it was the battery. Which cause me to have to get it towed and a rental for a week. Which I didn't have the funds for neither. That also put me in a bind where I have to pay people who let me borrow the money because I needed my vehicle...I'm a single mother with a disabled father and it was hard to try and manage for that week.I would never use their place of business again. Also, they showed no care and I believe since I'm a woman that I didn't know about cars.
-
November 2023 by rachel schoenfeldt
If i could give this place zero stars i would. I set up my appointment online to get my tires changed. When i get there i am told they could not put the tires on for me due to the fact that the tires were not shipped to their location. Was not told that prior to the location. Wasted my time driving there. Also, the place is a DUMP. Do they not clean the shop? I get it it's a tire shop but having trash and garbage right away made me uneasy about the place. The manager was dressed very unprofessional. Was just not a good experience all around. Went down to discount tire and they could get me in that day and done within an hour. Highly recommend Discount Tire over Firestone. Do better.
-
November 2023 by Lillian Harris
Great service ? ?
-
September 2023 by James Smith
Said they open 9to5pm called to get my car in no one answered the phone
-
September 2023 by James DeBoer
Took my truck in two weeks ago for a vibration and whining noise around 40mph. They diagnosed and replaced the left front wheel bearing. I got my truck back and the vibration and noise was the same. After throwing $600 into the truck and still having the same issue I decided to bring it to another shop for a fresh look. The new shop diagnosed and replaced the right rear wheel bearing and problem was solved. Firestone did offer to take another look before I brought it to the 2nd shop but I had no trust in them. I was afraid I'd be throwing more money into a problem the Firestone techs couldn't identify. Morale of story is to get a second opinion. A few months ago they did my brakes, they did okay with that.Services: Wheel alignment
-
September 2023 by Dawn s
Long time customer and the last few years the level of experience, professionalism and communication has become awful. The indifference and lack of accountability is appauling.Aug 11 I had my car in for inspection & repair for a front left shimy with hard braking. No major issues found however the left cv boot was torn and so I agreed to have it replaced sooner than later to avoid more extensive damages. I was notified that during the repair the abs sensor was damaged and that a new one was being ordered and expected to arrive August 15. Date came & went as did the following 2 days. All days I had to call for updates from the shop. On Thursday the 17th #6 days after they damaged the abs sensor) we were told "We need to order the right part" on Friday we were told the part would be there Saturday and to stop in for a quick repair. That turned into leaving the car for an all day affair. We called at 4pm for an update and we're told 15 minutes. After 5pm we received a call letting us know the vehicle was ready. Upon pickup I asked the sales manager for an explanation of the situation and was told "I guess they didn't make it a priority". Also told that "don't take this the wrong way but we have a lot of customers". When I went to recap my frustrations said sales manager busied himself shuffling papers and avoided any additional interactions. Of course the manager was gone for the day. The original shimy with braking is still an issue!!!
-
September 2023 by Karla Nelson
Unfortunately, they weren’t able to get us in until the following day so we went elsewhere. We tried one down on 75th St. by Highway 31. They got us in within 10 minutes and then 30 minutes we were gone and everything was perfect.
-
August 2023 by Dawn s.
Long time customer and the last few years the level of experience, professionalism and communication has become awful. The indifference and lack of accountability is appauling. Aug 11 I had my car in for inspection & repair for a front left shimy with hard braking. No major issues found however the left cv boot was torn and so I agreed to have it replaced sooner than later to avoid more extensive damages. I was notified that during the repair the abs sensor was damaged and that a new one was being ordered and expected to arrive August 15. Date came & went as did the following 2 days. All days I had to call for updates from the shop. On Thursday the 17th #6 days after they damaged the abs sensor) we were told "We need to order the right part" The part came in on Saturday and we dropped the vehicle off for "quick repair". That turned into an all day affair. We called at 4pm for an update and we're told 15 minutes. After 5pm we received a call letting us know the vehicle was ready. Upon pickup I asked the sales manager for an explanation of the situation and was told "I guess they didn't make it a priority". Also told that "don't take this the wrong way but we have a lot of customers". When I went to recap my frustrations said sales manager busied himself shuffling papers and avoided any additional interactions. Of course the manager was gone for the day. That and the original issue of shimmy with hard braking is still happening.
-
July 2023 by Detrick Willett
First time ever going to a firestone and now I'm a New Customer. They were really Knowledgeable about my car and my issue with it and gave me a complete Diagnosis at a very Generious price. The Employees and the Manager was really Great, thank u.
-
June 2023 by Tyler Mischo
Brakes are no problem here but doing suspension work may be an issue for their staff.Services: Steering & suspension repair
-
April 2023 by Jasmine Flagg
I have never been so disappointed with a Coporation. I went into this store to get my brakes done, 850 dollars later I still don't have brakes, I have a brake line leak which no one seen while I got the brake service done. I am also missing my master cylinder cap and still haven't received another one. I have called the customer service number after filing a complaint about March 15 on the store manager Jim, and my experience in this store and I still haven't heard anything back. I was told I went back into the store March 27 which never happened, I was told my claim was resolved when no one has reached back out to me. And after each "48 hour wait" I have to wait another 48 hours to not receive even a phone call back! I have 2 small children, one of them special needs to where I need to take her to many doctor appointments as far as almost 2 hours away due to her disability. This is outrageous.Service: Brake service & repair
-
April 2023 by AnnaMarie A.
Great service - available on the weekends. I needed asap service on my car since my work commute is so horrendous. I was initially quoted a price for the services needed, and then quoted another price upon inspection of my car. For this inconvenience, they made my service worth it. My car's engine coil and spark plugs were replaced very quickly, literally within hours. Cathy and Cassandra at the front desks were of great help!
-
March 2023 by Paloma Nycek
Never stares me wrong on the oil changes you guys do amazing job
