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June 2023 by Jackie Resch
Absolutely horrible customer service ! We called and reserved a truck and tow hook ups for our car before moving across the country , was told we were good to go ! Day before the pick up we call just to make sure everything is good , and they tell us they don’t have any towing equipment available . They say they will call around and make it right , we were told they would get back to us 15 mins - 2 hours which was odd , regardless , noOne ever called us back . We sat on hold for hours with corporate and any location we could get ahold of to try and figure this out . End of story , we never got any tow hookups , had to pay to get the car shipped across the country , we were overcharged for the moving truck , and never ever got a sorry or anything ! Would never never recommend
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May 2018 by Flyingbadgers2001
This place is no longer open. Building and lot is completely empty. For sale in front.
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August 2017 by Stacy Grove
Answer your phone please! It's only 5:30 on a Monday and you are open until 7:00 PM! I've called five times in 15 minutes and let it ring over 25 times each time. No leave back number or leave a message choice! Just ring ring ring!
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November 2016 by Dana Dresen
We reserved a 24' moving truck on October 3rd for an October 28th move, the day before we were scheduled to move I received an email from Alma Valencia at Budget truck rental letting me know that we would have to pick our truck up later than the 8:00am time requested. This was because the truck was being delivered over night and she would need time to refuel it or so we were told. The next morning we showed up to pick up the truck at 10:30 and when we sat down we were notified that they did not get a truck in over night but instead they had a truck half the size of the one we rented we could use. When we inquired about the price to rent the smaller truck we were told that we would still have to pay the high price that we would have had we got the large 24' foot truck. I asked to speak to a manager and when she came out she told us that she had a waiting list of people that would be more than happy to rent the smaller truck. They did nothing to try and help us or make things right. Not once did they apologize for the inconvenience which makes me think this type of thing is a normal occurrence over there. Thank goodness for Bob at Hugasian motors whom I called for a U-haul and he rented me a truck immediately. I should have gone with U-haul in the first place but I had a coupon for 20% off at budget trucks and thought I'd give them a try. Never again, rude, disrespectful people with no desire to do a job right or help a customer. The only reason for 1 star is because I couldn't leave zero stars.