-
September 2023 by Lynn Chars
Thank you to the team of Nemo, Ruby, Scott, Brad, and Bill for a stellar first time car buying experience for our daughter.The beautiful new showroom and friendly atmosphere made it an extremely positive life event for our family. Every team member was excellent to work with. A 5 star rating with fist bumps ? for all!
-
August 2023 by Becca Myers
Purchased a new CX-5 here and it was such an enjoyable experience! Patricia was extremely attentive and made sure I found something with the features I wanted. Everything was extremely straightforward; no hidden fees or pushy upselling. We’ve shopped at another local dealership recently and it was a completely opposite experience.I chose a vehicle that was not on the lot and added an accessory to be installed after it arrived. They were extremely communicative during the process and let me know right away when the vehicle had been delivered and when I could expect a call about scheduling service for installation.Highly recommend!
-
July 2023 by Troy
Purchased 3 vehicles from here rover the past, but this dealership is not what it used to be, from their sales to the maintenance department. Recently brought my Mazda in for a standard oil change, and left knowing I’ll never return. There was oil all over the interior, on the center arm rest, door armrest, driver seat steering wheel, exterior side panels and hood. I complained to the manager, who in return showed zero concern. I highly suggest going to Russ Darrow Mazda in Milwaukee, the overall customer experience is far superior to Boucher Mazda. In todays cut throat auto industry, one would think every dealership would go out of their way to ensure 100% customer satisfaction, but not Boucher Mazda. Avoid!
-
June 2023 by She Is Tristine
Todd was so great at getting my VW Bug fixed. They worked with my warranty company to get everything done properly!
-
February 2023 by Lynn Jarstad
Thank you Darrell Adkisson, we are very happy with our purchase of a "new to us," 2015 GMC Terrain! The whole crew was awesome, very efficient, and surprisingly seemed to have a great time putting up with my husband!Thank you!
-
December 2022 by Steve Reeves
The Electrify America charging station did not initially work…. but they rebooted it and within 5 minutes it was up and running. Super helpful salesperson got me all set up. Thank you!I have purchased all my VW’s from Boucher in Racine. I highly recommend them!
-
November 2022 by Melodie Osgood
Used their service department for the 1st time. Chris was very helpful. Great communication, fast turnaround and we'll priced.
-
April 2022 by M Heflen
I've been going to Boucher for 7 years which is when we purchased my Cadenza. When I decided to get a new car, I shopped and Boucher is where I ended up. Nick was awesome. He has helped me through the process and I now have a 2022 EV6!
-
December 2021 by Kelly Ogungbe
During my purchase experience with Boucher Kia, I was greeted with a warm welcome and the atmosphere was nice. I would like to give a special shout out to Lee McGee, for assisting me from the beginning to the end, and made sure that my purchase experience was an awesome one. I love my Buick Envision, so here's to the beginning of a new friendship and journey together. Thanks again Lee!
-
October 2021 by Thomas Worcester
Purchased our new Kia here. Great sales staff. Easy to deal with. Found our vehicle in Appleton.It was brought to Racine and purchased here.Service Dept is good
-
September 2021 by Gary Stewart
The overall experience there was far below average at best. I thought it was pretty disgusting that the finance manager, Brad, thought it was ok to take a pull from his chew tobacco while we were in his office. No one really seems to know anything there, and I would never recommend this place as a place to go buy a car, or to have a car serviced.
-
September 2021 by Warren D.
As I don't work close to where I live, a dealership that was close to work is a must for me and luckily, this VW dealership is a four-minute drive from the office. I was able to make an appointment online for my oil change and received a confirmation email (as well as several reminders, I wonder if people forget often as the three reminders seemed a bit overkill to me). Dustin was professional, efficient, and didn't try to sell me a number of things that I didn't need. The waiting area has copious amounts of free beverages and the wi-fi was speedy and easy to use so I could get some work done while I waited. The car was hand-washed after the service was complete, which I thought was a nice touch. Just one minor issue that prevented this from being five stars: - I added a note to my appointment that I had a couple scuffs I would like the body shop to take a look at and give me a quote on, but it turns out that this location has no body shop (can't say I've ever seen THAT before) and Dustin directed me to their sister location a few miles down the road. Had he reviewed my request in advance of my visit, I could have been prepared for this adjustment. I also didn't want to drive down there and find out that they were too busy to see me. Here a little more customer service would have gone a long way.
-
June 2021 by Laura Greeley
Boucher Imports is a great dealership to go to when looking for a vehicle. We were treated like family the minute we walked in the door. Sarah was awesome in showing us the vehicle we were interested in, answered all our questions and absolutely no pressure. Their finance team went above and beyond to get us in our vehicle.
-
June 2021 by Filip
Scott Moore of the Mazda (maybe VW too?) team reached out to me a few moments after I showed interest in a car on the cars.com portal. Boucher imports was listed as only 40 miles from me. Anyway, I set up an appointment to go test drive it the following weekend.1. Scott's great and so was everyone he introduced me to in the whole car purchase process. Made the car buying experience as pleasant as I could honestly hope for.2. Good location to test drive cars: some open roads, minimal traffic even on a weekend afternoon, and speed limit in the vicinity is generous enough for me.3. I got under the price I was willing to pay and I'm not some great car negotiator at all. So that was cool.4. One week so far and the car runs great and is a blast to drive.
-
June 2021 by Lynn Mundt
We were greeted promptly by Lee, who walked us through the entire car buying experience. We couldn't praise him hi enough. The financial team took over and they were pleasant and helpful
