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October 2023 by Don Sturkol
I've always been treated as a valuable customer at this branch bank. Amanda has always been very friendly, personal & professional.
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April 2023 by J C
I stopped in today and the lady at the front counter did an awesome job assisting me with what I needed! Keep up the good work.
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April 2023 by Dawn Matson
Just started and was walked through set up. Was treated great all questions answered. Treated awsome
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March 2023 by Joel Sabo
one comes to withdraw money as a customer and they don't have it. a bank disappointment
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March 2023 by Dawn
Just started and was walked through set up. Was treated great all questions answered. Treated awsome
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July 2022 by Peg Morse
Staff is nice and caring.
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January 2022 by Kelly Smith
I usually love this bank. They are usually all nice, fast and efficient. However, there is one particular employee, Mandi who absolutely should not work customer service.Doesn’t say a word to customers, argues with them, doesn’t say hello or have a nice day. Acts like the customers are the problem. Been a customer for 3+ years and finally had enough of this. don’t like your job or the customers, you shouldn’t work there. Just very sad
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November 2021 by Sydney Hebl
What a disappointment - I wish I could get zero stars. I walked into the branch after speaking to multiple people on the phone telling me MULTIPLE different things in regards to changing my last name and what was exactly needed. One person from the branch told me I need an appointment the other told me I could come in at anytime. So I came in during my lunch hour after driving 20 minutes to the branch to find out not only do i NEED AN APPOINTMENT but I need 2 other things that i was told I didn't need on the phone.Then I told the lady that I will just call and make the change with their customer service center and she told me I couldn't do that. Went on and on how it has to be done in the branch...yada yada. Incredibly rude. Incredibly unprofessional. Incredibly sarcastic.After 15 minutes of sitting on the phone with US bank in the portage branch parking lot..my last name change was updated and I should have my updated card in 3-5 business days for my checking. My credit card could take up to 15 business days to arrive to me after the change is verified. The process was super easy and FRIENDLY.I expressed what I went through with the Portage branch to the representative on the phone and she informed me there are multiple ways to do that WITHOUT the branch...so that lady was inaccurate and super snotty for being incorrect. This branch is clearly not on the same page, nor educated in what US Bank can actually do, how the changes can be made, etc. I will drive to any other branch for service no matter how far it is to avoid having to deal with them again.avoid. avoid. avoid. We will be taking majority of our banking elsewhere because the customer service has drastically gone down hill.
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October 2021 by Sydney and Jake
What a disappointment - I wish I could get zero stars. I walked into the branch after speaking to multiple people on the phone telling me MULTIPLE different things in regards to changing my last name and what was exactly needed. One person from the branch told me I need an appointment the other told me I could come in at anytime. So I came in during my lunch hour after driving 20 minutes to the branch to find out not only do i NEED AN APPOINTMENT but I need 2 other things that i was told I didn't need on the phone.Then I told the lady that I will just call and make the change with their customer service center and she told me I couldn't do that. Went on and on how it has to be done in the branch...yada yada. Incredibly rude. Incredibly unprofessional. Incredibly sarcastic.After 15 minutes of sitting on the phone with US bank in the portage branch parking lot..my last name change was updated and I should have my updated card in 3-5 business days for my checking. My credit card could take up to 15 business days to arrive to me after the change is verified. The process was super easy and FRIENDLY.I expressed what I went through with the Portage branch to the representative on the phone and she informed me there are multiple ways to do that WITHOUT the branch...so that lady was inaccurate and super snotty for being incorrect. This branch is clearly not on the same page, nor educated in what US Bank can actually do, how the changes can be made, etc. I will drive to any other branch for service no matter how far it is to avoid having to deal with them again.avoid. avoid. avoid. We will be taking majority of our banking elsewhere because the customer service has drastically gone down hill.
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October 2021 by Sydney And Jake T.
What a disappointment - I wish I could get zero stars. I walked into the branch after speaking to multiple people on the phone telling me MULTIPLE different things in regards to changing my last name and what was exactly needed. One person from the branch told me I need an appointment the other told me I could come in at anytime. So I came in during my lunch hour after driving 20 minutes to the branch to find out not only do I NEED AN APPOINTMENT but I need 2 other things that i was told I didn't need on the phone. Then I told the lady that I will just call and make the change with their customer service center and she told me I couldn't do that. Went on and on how it has to be done in the branch...yada yada. Incredibly rude. Incredibly unprofessional. Incredibly sarcastic. After 15 minutes of sitting on the phone with US bank in the portage branch parking lot..my last name change was updated and I should have my updated card in 3-5 business days for my checking. My credit card could take up to 15 business days to arrive to me after the change is verified. The process was super easy and FRIENDLY. I expressed what I went through with the Portage branch to the representative on the phone and she informed me there are multiple ways to do that WITHOUT the branch...so that lady was inaccurate and super snotty for being incorrect. This branch is clearly not on the same page, nor educated in what US Bank can actually do, how the changes can be made, etc. I will drive to any other branch for service no matter how far it is to avoid having to deal with them again. avoid. avoid. avoid. We will be taking the majority of our banking elsewhere because the customer service has drastically gone downhill.
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June 2021 by barb lilly
All very nice, but very slow to just make a deposit. Not sure if need more help. Took 20min to make deposit & didn't even wait for receipt!
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June 2020 by Vamslay Killer
Myself and my significant other opened a checking account at this location. For the first 4 months, these folks were great !! Then we started getting attitude from various tellers. We hold yard sales on a regular basis and try to always have 200 to 300 in change and small bills. We started getting grilled about it. We both have accounts there and our money goes there, so not understanding the problem or the attitude, we have decided to close our account and bank elsewhere where our business is appreciated.
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August 2019 by Robert Cupery
Sheena Hoff:
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July 2019 by Dez Daily Photography
I feel very blessed to have been helped by Ann at this location. I am from South Dakota and lost my wallet while at a theme park in wisconsin dells. I was absolutley terrified of what would happen with all of my cards lost. Ann helped us out and was just the friendly face we needed during my families ordeal. Thank you so much!!!
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July 2018 by Valerie Wolf
The hours posted online are absolutely wrong.... Says the drive up opens at 8... no, opens at 830. Then instead of having a little common courtesy after seeing us sitting in the parking lot waiting, the woman in the drive up tells us we have to wait another 30 minutes to cash checks because we don't have an account, when could have just as easily cashed the checks drawn on this bank... I wonder why we wouldn't have an account here...
