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February 2024 by Ian Shevey
They did the best they could to take care of my dog who at the we had no idea what was wrong with his stomach. They did X-Rays and they showed nothing and recommended a ultrasound, I asked them to do it and the dr informed me the ultrasound they have isn’t big enough for my dog that was only 68 pounds. Not sure how you could call that an emergency room. So they told me to go to our vet right away in the morning and they would forward all the records and X-rays to our vet. Our vet tried most of the next day to get ahold of them to get them and no answer so I had to pay for another X-ray. Found something but couldn’t make out what it was so they did an ultrasound and found a toy in his stomach and did emergency surgery and unfortunately 2 days later we had to put him down. The staff was very friendly and worked fast but I drove an hour and a half for no answers and had to pay for the same services again the next day at our vet
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February 2024 by Hannah
Dr. Byl is an excellent IMS. He treated and is still treating my dog Teddy promptly and with compassion. Teddy suddenly went downhill with dramatic weight loss, inappetence, change in stools. His normal vet labeled it as arthritis, and did nothing else to treat him besides pain medication that worsened his condition and sent him to ER. We reached out after an ER visit (blue pearl in oak creek-they were great for ER visit). We got in with dr byl within the week. His staff and him both listened attentively and were very patient, thorough, and knowledgeable. As someone in the medical field I often ask a lot of questions and do at home research, and this sometimes is taken negatively by doctors when I would bring up suggestions or ask certain questions. Dr. Byl was very patient, listened, and explained everything very thorough. He didn’t seem at all irritated or bothered by my questions which I appreciated a lot. Having a discussion allowed me to feel at ease and leave with no lingering thoughts about my doggies care. He also did not push any care and allowed us to make informed decisions, with price, outlook, importance, etc of said interventions. He gave reasonings behind all of his thoughts and allowed me (and my family) to understand everything that was going on with Ted. Teddy is now doing much better, thanks to Dr Byls brain! I appreciate you Dr. Byl and all the staff at Blue Pearl! Thank you!
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January 2024 by Kristen Grossmeyer
My experience is with Dr. Byl at this location. He has been very helpful with all of the things my dog is going through. He always calls right away with the results of tests and brainstorms a lot of different ideas to help treat my dog! I would recommend him to someone who wants a thorough vet!
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December 2023 by Melissa Rose
Long wait time. We were the only ones in there. They made us sit in a small room for a long time. Took over 3 hours with our kitten. The vet seemed more concerned about making money versus actually caring about my kitten. They didn't tell us pricing for the exam. We had to ask. It was 200 dollars. 4x the amount of our regular vet. X ray costs 400 dollars. The vet didn't know what was wrong with our kitten and wanted to do more invasive testing and I declined. Said she has masses in her lungs and "it doesn't look good". Zero compassion. They see money that's all. Cost 732 dollars for no amswers. Took forever to leave. Staff was rude. Sitting in the back talking as if we weren't in there. I absolutely don't recommend this place. We are getting a second opinion from our vet. Very unprofessional.
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October 2023 by Bruce B Nielsen
The staff was very considerate and caring.
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October 2023 by Wendy B
I want to thank Dr. Buback and the amazing team at Blue Pearl Port Washington for taking such great care of our Biscuit. We can’t thank you enough for being so kind, explaining everything so throughly, and providing excellent communication through the process. We are forever grateful.
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October 2023 by Cycle Sister
These amazing people not only helped make sure my cats were taken care of when they were poisoned, but did above and beyond to help me as well. For any pet owner who's had to rush a pet to the vet, you know how overwhelmed and stressed you feel in that moment. The staff here cares about you as well are your pets, so they'll see to it that you're looked after as well. Can't thank them enough
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September 2023 by Eric Liberatore
For privacy reasons, I really don't like to leave reviews, but we must thank Dr. Byl and all the staff here. When our cat passed from his severe symptoms, it was very obvious that the processes in place had considered every possibility of what someone might need. It was comforting, and it was trauma-informed. It was also very obvious that everyone on the staff loves animals and loved my cat. They were respectful, offered options at every opportunity, and passed no judgment on how we exercised them. This practice showed compassion to our cat and to the rest of our family. Thank you for helping Dexter, and thank you for helping us. When we are ready for our next family pet, we will remember this location—which I must also applaud for having inclusive displays in the check-in area.
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September 2023 by Colie M
***WARNING**** DO NOT TAKE YOUR PET TO ANY BLUE PEARL PET HOSPITAL. All they did was change their name from Lake Shore Vets . They are over priced and want to add on to your bill. Push for UNNECESSARY surgery. I am glad I went with my gut and took my Lab to see a REAL vet in the morning. They are OVER PRICE and Cracker Jack Vets. It is all about jacking up your bill. The Vet does not even know how to read x-rays. I had 2 other vets look at the x-rays and they both had the same diagnosis far from what Blue Pearl vet did. 1 Star was given because I had to. I would have give a negative 5 stars if I could. Again ***DO NOT TAKE YOUR PET TO BLUE PEARL VET HOSPITAL ****
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September 2023 by Sean S
Be very careful when deciding to take your pet to Blue Pearl for care. We took our dog to the Port Washington location. We got the impression they were more concerned about adding cost to our bill, then helping our dog. We followed our gut and took our dog elsewhere. Probably saved our dog from a unnecessary surgery.
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August 2023 by Dan Fiebig
Dr. Reiman and her staff were super accommodating and gave me a great sense of comfort while taking care of my sick dog. I felt a connection with her for the care of my dog and knew he was in great hands. She allowed me to bring him in on a moments notice and took care of his euthanasia with what I believe was a personal care for him. It gave me a huge sense of relief!. Thanks again for all Your help in Port,
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June 2023 by Mickenzie Petrie-Rust
The positives: the vet and tech were very friendly and nice. They took good care of my dog.Negatives: I was the only person there and still waited at least 20 minutes in the room to be seen. Multiple employees were chatting with the receptionist, and did not seem concerned about the health of my dog, even though he was bleeding and in distress.
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March 2023 by Chad Wisnefske
Took my yellow lab in cause he was puking and lethargic, his stomach was bloated and he was dehydrated I was there for 3 hours and they sent me home with anti nausea pills and a 1450.00 dollar bill. He did not get any better so I took him to his hometown vet where they immediately diagnosed him with severe pancretitis and was very sick they had him for three days and my bill was 1550.00. Blue pearl is a rip off as far as I'm concerned!
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February 2023 by Dawn Young
I feel like we (us personally as well as our community) are very lucky to have experts like the doctors and staff at Blue Pearl. Our dog became so very sick and had to spend 36 hours there under their care which helped tremendously in her ability to recover. I’m not sure what would have happened without the experts here. With many thanks. ???
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February 2023 by Michael Jaroch
My dog Duncan and I had a great experience at Blue Pearl Oak Creek. Dr. Fleming and the staff were friendly, very attentive and caring. I felt that Duncan was in very good hands. Dr. Fleming was very thorough with Duncan’s exam and explained everything fully to me. I totally recommend Blue Pearl Oak Creek.