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“My elderly mom banks at the Grafton location and I have assisted her on multiple trips to take care of her banking needs. Every employee I have come into contact with has been nothing but helpful and kind. On our last visit it was for a problem she was having enrolling in Zelle after the system change. The tellers very willingly and cheerfully tried to solve her problem and when they were unsuccessful they passed us along to Keri, one of the personal bankers. She also had difficulty solving the issue, BUT... she persisted and contacted the tech people who guided her and did their magic and she was able to get my mom's account back in working order again. Keri was super sweet the entire time and we were there a long time. We never felt that we were a thorn in her side. It is refreshing to come across true customer service these days where it rarely exists anymore. My mom even received a personal, handwritten thank you note from Keri!! Wow, who does that these days!?! Thank you, Keri and Bank Five Nine for keeping the personal connection in your business.”
“Everyone is very nice and friendly!We have had a lot of different things we’ve needed help with and everyone has been So helpful! We love Saukville Kohler credit union.Lucas is a wonderful manager.”
“We recently acquired a mortgage through Summit Credit Union in Cedarburg, WI. Our mortgage loan officer, Linda, was excellent! She went above and beyond to help us with our mortgage and sharing helpful information about our new hometown. Linda answered all our questions and concerns in a timely manner. She has a wonderful way with people and we were so glad that we got to work with her! We were very pleased with the entire process from start to finish!”
“I've been banking at US Bank, Cedarburg branch, for six years. I find the staff friendly and professional. I've compared services offered at other banks, and have not been tempted to go elsewhere.”
“(Translated by Google) Well, the products are fresh and within the reach of the customer's pocket(Original)Bueno los productos son frescos y al alcanse del bolsio del cliente”
“Friendly and knowledgeable people. Beautiful building with coffee to rival a coffee shop. Spacious drive-through and ample parking. Most pleasant bank I've ever visited. ?”
“I have enjoyed my experience with US Bank since opening my first accounts with them in 2001. They have additionally provided me with multiple mortgages and investment tools; always there to support me with a very wide selection of products and services. I have experienced amazing service from Phil Salvucci and his team at this, the Grafton branch. They have managed my accounts and provided expert insight to my investments; always responsive and ready to help me in making important financial decisions. Phil especially goes way above and beyond expectations. I trust their advice and value their service.”
“I love this credit union, everyone should love credit unions. But there's a frustrating design flaw. The ATM is in the drive thru and if you get stuck behind someone with apparently complicated finances you have to wait to get to the ATM”
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“I worked with Micah to open an account and he made the process so enjoyable. The pricing options were very transparent and the team at PWSB was friendly and never once tried to sell me anything. For what it's worth the inside lobby is beautiful and inviting. They have a great location downtown and I like the fact that they work closely with the school district. A big win all around!”