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August 2024 by Codi Brown
I went in to make an appointment in March, I prefaced that I’d never gotten my nails done and that I was nervous to do so, but that I was looking for a nail tech/artist I could come back to regularly.
I gave them a reference image for a simple blush nail set, instead of discussing with me options or showing me colours to decide from they all passed the image amongst different employees and we’re discussing it - eventually I just said to do a nude and even then they had a difficult time getting a colour but only showed me a few option and during this allowed other guests to look through all of the options they had on little sample pallets.
Other than that, as soon as I set my arms on the table they were covered with nail debris from the previous client- powder and chunks of nail clippings. I was very grossed out but just wiped it off and trusted the process- I felt I was already here and didn’t want to waste their time or be rude so I stayed. He made every one of my fingers bleed by getting the glue and nail tip stuck to my skin and ripped them all off to separate the two, didn’t stop to ask if something was wrong until the last two and I said that he was hurting me. Other clients got up to wash their hands before a final coat, which I know is standard, but when it got to the clear coat for me he simply asked if I wanted them shiny like I initially said before we started and he painted right over the dusty nail. So the end result looked “glittery” or speckled with the dust fragments. The colour was awful, they were uneven, and as stated before— every finger had minor open wound caused by him tearing the glue and my skin apart.
If I had the courage, I would have gone back and asked for a refund or to get them off as soon as I had seen the end result or both. I will never go here again and will never recommend anyone else to do so with the lack of hygiene, communication, and care during my appointment. I want to get my nails done again by another tech, but honestly this has traumatized me so much I’m terrified to go anywhere at all again.
Update to reply to the owner who left a comment: you don’t have record because I did not come back after and was too nervous. In what way would you record this ? My appointment was in March, I have the date in my financial bookings and calendar. It was a very dusty surface when I rested my arms. They didn’t have me wash my hands nearing the end of the service after shaping and went right over with a clear coat on top of the dust. I was very confused at that when the client next to me got up to do so with her artist. I felt uncomfortable and was very unhappy with the outcome. I did not want to say anything at the time, I was too anxious—especially because no one talked to me directly, they talked amongst themselves and didn’t make a very inviting environment. One time I was spoken to was when, as I was wincing when they were removing the glue from sticking to my skin on the last few nails the tech had asked if everything was okay and I said he was hurting me then did nothing different nor did he apologize or ask if there was something that could be done. The surface was indeed unclean, if it was clean wouldn’t have had to lift my arms to wipe dust and nail clippings off that were sticking to me. I really wanted to enjoy my experience, as I stated when I made the appointment I heard good things about this salon and wanted to connect with a nail artist who I could return to. Now I am too nervous to go anywhere at all.
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May 2024 by God's Girl
Everyone is nice except this one dude he was super rude and yelled at me as he was doing my nails and embarrassed mrI will never have him do my nails again if I can't see someone else I'm not getting my nails done here again
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May 2024 by Holly Beauvais
I love this place! The owner and employees are so nice! I brought in a group and we lots of fun and great conversations. My nails are perfect! A very clean establishment. Everyone left happy and we can’t wait to go back!!
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March 2024 by Joel Goodness
I have two beautiful friends who invited me to get a pedicure with them…. It’s been roughly 3 years since my last and it was also my first time getting a pedicure. Most guys don’t usually get either a pedicure or a manicure, however THEY SHOULD! It’s not only good for your health, but a well groomed man is a hard man to find…. ???Know that you don’t have to get nail polish on them, as I did though, only for a laugh. ??.The staff at PRO NAIL were great and did an EXCELLENT JOB!!??⭐️⭐️⭐️⭐️⭐️
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March 2024 by Pamela J B.
Excellent service! The staff knows regulars by name and are so personable, asking about you and your family. They want to make sure their customers are happy with the results and if for some reason you're not then they are more than happy to fix it even within that week. Highly recommend Pro nails.
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February 2024 by Emma M.
i got a manicure and accidentally asked for a pedicure with extensions and they fit me in for what i wanted they did beautiful work as well. They had a good vibe in there, they had some candles going so it smelt great in there.
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January 2024 by Britney Trejo
Love this place! Awesome nails everytime!
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December 2023 by izzi jane
I am so in love with my nails! I was the kind lady’s last appointment of the day and she still did an amazing job. I would like to know the lady’s name who did my red chrome on Thursday so I can book with her again!
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September 2023 by Hannah Glennon
Wonderful experience here this evening. Everyone was very welcoming and my nails look phenomenal! The woman who did my nails worked very quickly, while also taking great care.
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September 2023 by Brittany Bula
We absolutely love it here! They always take great care of us and offer us the best pedicures around!! Been a loyal customer for over 2 years!!
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September 2023 by Jerome Uher
Great service. Very personable.
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September 2023 by Brenda Chambers
Nail experts! I am looking forward to my next visit.
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September 2023 by Debra Yohn
Nail art designs are beautiful and way better than I imagined!
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September 2023 by ashdnhie
Great place to get nails done and a foot massage.
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August 2023 by Amber P.
My pedicure was amazing! I got the deluxe jelly pedi which consisted of foot/leg lotion massage, hot stone massage, jelly soak, and the paraffin wax foot bag. Didn't catch the name of the guy doing it but he kept asking me if the water temp was ok or if the towels/wax were too hot. Clean location and modern decorations. My only complaint was with the chairs, the massage option on the chair was very light and I'm more of a harder massage type of person but all in all I will for sure be returning!
