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March 2024 by Bogy B.
I attempted to buy $8000 in appliances at the Plover Lowe's store yesterday afternoon and no one was around to help. One person was in the department. She spent 20-30 minutes engaged in a phone call of a personal origin. This was my 1st encounter with Low's and will be my last.
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January 2024 by B G
I ordered online for pickup and when I got there, my order was waiting for me. Very friendly staff.
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November 2023 by Cissy P.
So pleased with Lowe's! Ordered a refrigerator online and the two delivery men were super nice and very knowledgeable. And today,when I went in to pick up,a few odds and ends, Rollie personally walked me to all the areas and since I'm short got them down for me. When he wasn't sure one of the items was still being stocked he went to look for them while I shopped for Christmas decoration.
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September 2022 by Google user
Asked for help in the building supply area and 2 people were helping me out. Very appreciated and new what I needed right a way.
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September 2022 by Judie Kalpinski
Asked for help in the building supply area and 2 people were helping me out. Very appreciated and new what I needed right a way.
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September 2022 by Robert S.
I ordered a ladder on July 1st, 2022. I was told at the time they had this ladder in their warehouse, but they could not get it to me until August 1st, 2022 and that I should call that date to check that it was in. I called on August 1st and was told it was not in. I said I would check in a week's time. I called on August 9th. I was told it was not in, but it might be on the way. I expressed my dismay at Lowe's incompetence. Their new estimate was it would arrive in the store on Sept. 2nd. They asked if I wanted a refund on my money. I said "No, I really need this ladder. I will wait. I called on September 6th, 2022, and asked if my ladder was in. I was told no. They said it was on its way, but, it would first have to be checked in at their warehouse. And then it could to be sent to its Stevens Point store. I asked to speak with the manager, not an assistant manager, of the store. Their employee said yes and I was asked to wait while being connected. After awhile, I decided to write this critique as I wait to speak to the manager. My wait has been approximately twenty minutes, so far. In my opinion, that is long enough. After finishing this review, I plan to call the store again, cancel the order, and ask for my money back.Obviously, I am never going to shop there again. Even the Rating of Zero is too good a rating for such tom foolery. Especially, in today's age. But the lowest I can give is a one, so I give them a one. If there was such number rating as Minus Zero for their incompetence, I would feel much more secure in the honesty of my rating.P.S. This postscript I am writing as a follow-up in order to let all know how I was handled after finishing the above review. What happened in exact order of occurrence, was the first phone call wherein I was waiting to speak to the manager, the Lowe's employee disconnected me. I called a second time and asked to speak with the store's manager and not an assistant manager, the Lowe's employee connected me to one of their Assistant Managers, anyways. I asked for the Manager again and I was told he just left for lunch. I asked for my money back and the best the Assistant Manager said she could do for me was credit my credit card account. The end.
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June 2022 by ang c.
this is a great store, they have a wide variety of woods and materials and delivery doesn't take as long as you'd think! i've always been a fan of lowes and i don't think they ever disappoint. sure, sometimes they don't have what you need but that happens sometimes, every store is unique. they have so many sections in the store for lighting, paints, gardening, wood, carpet, appliances, etc. and they sell high quality products! sure it's a bit expensive for some things but quality isn't free
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June 2022 by Julie McDowell Glodowski
I just want to compliment Zach, an employee that helped us today around 2 o'clock at your store.. He was extremely helpful with our plumbing questions.
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June 2022 by Dorian G.
We ordered several Levelor blinds through the Plover WI store, Delivery took several weeks, which was fine. Shipment arrived yesterday, but the longest blind was missing parts, namely the standard interior support brackets (need three so the top rail doesn't sag or bend. They sent all the necessary screws, but not brackets. Called the store on Friday, they will send in an order for brackets on Monday, Levelor will then ship, arrival in 4-7 days thereafter. No hint or offer of overnight shipping to rectify Levelor's goof-up. Sad.
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February 2022 by Tim M.
Buyer beware!! Don't buy LG appliances, nobody will work on them due to no technical support. Lowes EE' found someone to work on my dishwasher.... 590 miles away!!! I am in Central Wisconsin. Garbage!!
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January 2022 by Andy Bella
Poor customer service and management
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September 2021 by Nicole Mehalopoulos
The worst process and customer service. I bought a brand new Husqvarna Riding Lawn Mower in May 2020 and bought the warranty. It was out for repair last summer for 4 weeks and this year we are on week 9. They brought it back after 7 weeks with weekly follow up call from me and the problem wasn't even fixed. Lowe's never even told the repair shop the correct problem. No one at the store can answer any questions, there is no follow through and everyone keeps transferring you around. I would not buy any larger items from there and DO NOT BUY THE WARRANTY.
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November 2020 by John Habeck
9/3/20 I called & asked for the building dept. I asked the girl who answered if they had 1/2” steel Z flashing. She looked it up on the computer & said yes we have 30 pieces. I said I had already looked it up on the computer & saw the same thing, but before I drive the 2 hour round trip to your store I would like someone to physically go look. She said just a minute, and then proceeded to look it up another way on the computer & said yes we do have some. I said I don’t want t
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November 2020 by Lucy H.
9/3/20 I called & asked for the building dept. I asked the girl who answered if they had 1/2" steel Z flashing. She looked it up on the computer & said yes we have 30 pieces. I said I had already looked it up on the computer & saw the same thing, but before I drive the 2 hour round trip to your store I would like someone to physically go look. She said just a minute, and then proceeded to look it up another way on the computer & said yes we do have some. I said I don't want to drive an hour & find out your computer is wrong, I want you to go look. She said she didn't know what Z flashing was & would have to go find someone. SERIOUSLY! She answered in the building dept. Why is she there if she doesn't know about building supplies. She put me on hold to go look for someone who knew what Z flashing was & could go look. I waited & waited and no one ever came back on the line. We decided to drive the hour anyway. When we got there, lo and behold, the slot under the 1/2" steel Z flashing was empty. Next to it was a different size Z flashing & it was aluminum. It didn't have any tag underneath giving a description or price, but it looked like there were 30 pieces. It was obvious, whoever put it out on the floor, didn't take the time to research & do it right. Instead, they just checked 3/4" aluminum Z flashing in as 1/2" steel Z flashing. I'm sure they didn't care. We waited 20 minutes for a manager. He only looked around the shelves & then said sorry, we don't have any. We explained that we had called before driving all the way to his store. He just said 'sorry" again. We had to demand that he go in back to look, at least to confirm they didn't have any, and there wasn't. Then he wouldn't offer us anthing for our inconvenience. He couldn't have any sent to our house, not without a $75 delivery charge. He couldn't offer us a discount for our now 2 hour trip. He said we can come back (another 2 hour round trip) if and when they got some & that we would have to keep calling them to see if they got some in. He blamed being out of stock on the computer & says it happens a lot. I have been in retail & the computer is only as good as the personnel entering the information. All around, they have a young, very inexperience staff and very poor management. DO NOT USE this store if you want any professional advice or information.
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June 2020 by Lisa W.
LOWE'S NEEDS A LEMON LAW ON APPLIANCES!!!!! I will start my story by saying this...First experience, purchased a Stove from Lowe's, that was appliance # 1. Opened oven door & hinge broke. Talked to Lowe's Employee for advice, they acted clueless as to what to do to fix it, even though there was an identical stove in the store. Also a griddle was supposed to come with the stove, never got one. Asked about that, once again, they acted clueless. Appliance # 2...Purchased an Upright Freezer from Lowe's. Had it for a 2 days, it malfunctioned. Lost all food in it. Had to take it back to the Store. Told Store Employee what happened, they once again seemed clueless, no apologies, nothing. Was told that by the end of May/begining of June, new Freezers would be in stock. Almost July & none yet. Appliance # 3...Refridgerator/Freezer Combo. Had for a little over a year & it died, once again, lost all food in it. Needless to say, thinking they have junk appliances & sorry Lowe's, after three strikes, your OUT!!!! Wondering at this point, if a lot of these appliances are refurbished ones, just not making Customers aware of it. In a little over a year, 3 appliances gone wrong, just so uneceptable. Also ordered a large order of Flooring. Asked for help loading it. Young Employee brought it out & just left it there. Another not happy moument at Lowe's!!
