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February 2024 by Roseann Davis
Horrible staff a clerk was so crabby he wouldn't help me with nothing.bought phone for 1400 went totally black he said oh well looks like someone needs a new phone.i said I only had it 3 months .lucky I had insurance he was crabby didn't want deal with no one.i ended up with cheap phone.cash but wasn't so cheap 500 taxes to.horrible worker's there.im going to version next phone.not my fault his wife didn't give him any night before
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November 2023 by Gwenyth Bell
Went here after my phone had a malfunction and stopped working. Chris Kline was incredible! Did everything he could, and more, to help me leave the store with all my phone-related problems sorted out. Fantastic experience!
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June 2023 by Pat G
I have been a us cellular customer for over 2 years and went into the hwy 50 location trying to upgrade my phone. Sir jerry told me there was no promotions and he told me I should hold off on getting a phone. He was not able to help me upgrade my phone. The same day I went to the somers location & tried getting a phone there. I got a iPhone with a promo & a few gadgets for the phone. I asked if it was just this store doing promotions they said every location has the same deals. I was mind blown how sir jerry was comfortable telling me there wasn’t no promos.. I ended up calling back to the hwy 50 location and told them exactly what happened. They said they would follow up with jerry.. I guess not because fast forward a few months to today.. I called somers location because I didn’t want to even call the hwy 50 location because of my prior experience. Somers location was not available so I had no choice but to call the hwy 50 location.. I asked how I would go about doing a claim.. the man on the phone said he had a customer in front of him and he couldn’t help me to call back in 20 minutes.. mind you it’s a website or phone number that would take no time to give me… I asked his name & guess who it was ???? SIR JERRY.. that was my last straw that’s why I’m here writing this because the people need to know that this man is not helpful and should not be in customer service if he doesn’t like to help people. I have stayed away from this location because of one person. One person will make you not want to return. Us customer deserve to be helped not turned away due to false information.
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May 2023 by Blake Dinchak
Clown show. All happy and wonderful when you get phones from this place, but after you take home the phones and service is terrible out where we live, returning the phones causes a change in tone suddenly. Could be part of the training (who knows), but if you return a phone, they seem to get triggered and service goes out the window while $hit attitudes get turned on. We were told to go home and call CS to send back the phones. CS then told us that we needed to go to the store, so back and forth we went on the merry-go-round! After the phones were returned (at the store), we got cell bills for thousands of dollars which was fascinating. Internal communication about closing an account must be completely lacking at this company. We still get a bill on occasion for $9 or something... And, as we mentioned to them, this was no fault of theirs as the service just didn't work out west where we lived, but no it was somehow our fault in their eyes as again, customer service went out the window the second we walked in with the phones to return. We don't recommend U.S. Cellular to anyone and it's on our list of phone service providers to avoid. We learned the hard way... AVOID!!!
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October 2022 by Jason Coleman
They sold a phone to my wife without fully disclosing the pricing terms. They say our flat rate is $160 per month and yet our bills fluctuate from $250 to 425 a month due to “hidden” fees which weren’t mentioned until after the fact. They also left out the cost of the phones which were in excess of $1,000 each. Dishonest and disappointing.
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August 2022 by Joseph Coleman
Fresh food and clean environment
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July 2022 by Tom Langley
Nick was great setting up my new phone great service
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May 2022 by Bart J.
We went in to change our service from Verizon to U.S. Cellular upon recommendation of a friend. Everything went well (since we were switching and bringing our business to U.S. Cellular [USC]) and the sales guys were "shooting the $hit" having a good old time signing us up. Well, it turns out the cell service is not good where we live, so made the determination to go back to Verizon. My wife called USC CS and they said we need to bring the phones back to the store and begin the cancellation process. Going back to the store, their mood completely changed and acted like they didn't know who we were and proceeded to tell us that we need to call USC CS to mail back the phones (we got them direct from the store). We called USC CS again and they said we need to bring the phones back to the store. USC CS was nice about the issue (hence 2 stars) and made a note on the account so the guys at the store realized they SHOULD take the phones back. We'll be bringing back the phones to the store soon, so let's see how this goes. May revise the stars higher for this review depending on the results.
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October 2021 by Andrew Froh
Horrendous. From tweedle dee and tweedle d*** in the store, to customer service, coverage, all of my experience with us cellular so far has been terrible. More so the coverage than anything. Slow speeds, spotty, drops important phone calls, delayed texts. Etc. I would not recommend these guys to my worst enemy.Not even Joe Biden should use this company.
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July 2021 by Amy Mitchell
Set up a new plan with Tony yesterday & it was a breeze. Thanks again for being so fantastic ?
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May 2021 by Elise J.
We were with us cellular for 2 weeks , we returned the phone back 2 weeks later, nether me or my husband could not get cell service on some roads. I made numerous calls to us cellular and they had me tweek this and tweek that but still did not work. So today we went back to tmobile. The ppl at us cellular were nice but the service was not good.
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February 2021 by Chris Sand
Always friendly. Quick service. Clean store.
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January 2021 by Kim Millhouse
Every member of their staff was friendly and helpful! Glad we made the decision to switch to US Cellular
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December 2020 by Amy Dane
Customer service is terrible. Employees are extremely rude. Not willing to listen to what potential customers are looking for & definitely not wanting to make a sale. Would give them a negative star rating if it would let me
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November 2020 by MaryAnn Shuckhart
Replaced hubby's phone with updated one
