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December 2023 by Jake Mueller
First off Juan is amazing and super friendly. The other employees not as much. I brought my phone and computer in to have a battery replaced. The phone and laptop would not work it took them 3 more times to fix my phone and laptop. I ended up getting a new phone. My laptop speakers do not work now. I only give two stars for Juan because of how nice. They ruined my 3 year old MacBook Pro.
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December 2023 by Lonette Parkey
This was my first time utilizing this company and I was very impressed! They were kind, informative, and prompt! Highly recommend for any of your tech needs.
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November 2023 by TeratoidRune
I had gotten a piece of my headphone jack stuck in my computer, after I had broken off inside, and they were able to fix it right away. When I went inside, they were able to get the piece out, and since it was a small issue, did it free of charge. Juan provided excellent customer service, in person and on the phone.
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November 2023 by Peggy Olson
Avereal at your 76 th street location was so friendly and helpful to me. I think that he deserves a raise! It’s so very hard to find such good service and Avereal was a breath of fresh air!
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September 2023 by Jobany Vazquez
This was the best place I’ve been, the people were very nice they able to diagnose my switch with issues I didn’t even know .( I don’t know how to give big details:[ )
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September 2023 by Erin Flores
Always easy and totally worth the monthly plan - saved our PS4 and anytime we have phone issues we go here! Definitely recommend, their customer service is always top notch!
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September 2023 by Joe Penn
Juan was professional, courteous, and most importantly, honest! Upfront about pricing and the process - unfortunately after performing diagnostics for my Nintendo Switch, it was determined unrepairable. Not ideal but hey, Ibrokeit.
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August 2023 by Atifa Robinson
The Customer Service Representative was professional and knowledgeable. I was nervous going to UBreakIFix, but once I came in the store the services was explained to me in details and I felt comfortable, because I was provided step by step instructions of the service I would be provided to address my phones issues. Customers want honesty, and great service. Because of the Customer Representative, professionalism I referred UBreakIFix to my other family members who also have Asurion.Thank you for a great experience!
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August 2023 by Alison Carlson
The customer service at this iBreakuFix location is absolutely incredible! Highly recommend them. The service plan offered to cover all devices in your home is well worth it.
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July 2023 by Shawna Riecke
Horrible service in Kenosha office. First, I called and left a message, and they never returned it. When I complained about not receiving a return call, the associate lied and made a lame excuse, saying they didn't know how to work their new phone service. If you can not figure out a landline system, how can you fix electronics? Second, I dropped off my phone at 3pm to get the screen fixed. They never called to let me know it was ready. I called at 6:50pm, only minutes before the office closed, and they confirmed it was ready.
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July 2023 by Serena Terra
Where shall I start? I saved hundreds of dollars by this Ubreakifix screen repair as opposed to the phone replacement I was considering doing through my phone company. Ubreakifix gave me price quotes for my options up front and never pressured me with any other sales. I learned that a battery also is included with the new screen so this was as if I'd gotten a whole new phone.I had to make an appointment time because the needed part was being ordered. This appointment time was electronically communicated to remind me. When I arrived for the appointment, all was ready for me to drop off my phone. It was done when they said it would be.I dealt with three people face to face during this repair. Every single one was not just knowledgeable and professional but so personable as well. I felt comfortable and well-treated as a customer. I can't stress enough how the pleasant people skills of these sales associates made me feel. It was like going back 50 years to a time when businesses in my hometown were made up of friends who were also the business owners. Well, except that there weren't any cell phones back then. Then, repairs were done with quality and reputation was built on that quality, just as it should be in any decade. Today, we have this model duplicated in this company. Bravo, Ubreakifix!!!
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June 2023 by Z Syed
Good place ; ethical practices in terms of charging customers when a product is repairable vs not. The drawback was, the place is very busy thus longer turnaround times.
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June 2023 by Chrissy Oberg
I absolutely recommend this store to everyone!!! The staff is amazing!! They’re helpful and honest, they tell you right away if they can fix your issues or not!!!
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June 2023 by Michael Lowe
Just a heads up, I brought two electronics in to get worked on, on a Saturday at 4:30. Google has them as open, on Saturday, until 7:00pm. They have new days, they are closed Saturday and Sunday. I'm cool with days off, but please post the changes so customers can plan accordingly.
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May 2023 by Itzel Rodriguez
The technician was the nicest person I’ve ever had to talk with. Very helpful, and fixed my phone (Samsung Galaxy Z Flip 4) in four hours. I had and issue with the hinge and display, my phone works just perfectly again.I had warranty, so I cannot help with the prices. But great service!!
