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July 2023 by Kimberly Elliott
I’ve been visiting this location for years. The staff is extremely friendly and Brooke gives the BEST massages!
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June 2023 by Brandon Cratty
Booked what I thought was a prenatal massage for my wife at the Grayslake location at 2:30 on a Friday. Entered my email and phone in the site expecting to get some sort of confirmation. Nothing. Get a call from the store during work hours confirming the appt, but not clear that it was a call from a different store.Wife shows up at Grayslake location only to be told the booking was at Pleasant Prairie location an hour before, which was not what I remember booking. I call Pleasant Prairie, and they tell me I'd made the appt here all along at that time, even though there was no email, no text, nothing to document my original booking.Inconceivable that with online bookings you send out no receipt or booking confirmation and no flexibility with rescheduling the appointment or at least offering a partial refund. Very unprofessional business and never going here again.
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March 2023 by Kelly Essiembre
If I could leave less than one star, I would. I had a monthly membership for three years and just recently have been having difficulty getting an appointment. I had to cancel an appointment and when I tried to reschedule I was told I had to wait over 2 months to get in. I have since canceled my membership and have been trying to use the credits on my account, that I have already paid for, but my appointments keep getting canceled. When I asked for a refund on my credits I was told I had to speak with the owner. My initial email was answered but I have been now trying for over a week to get resolution and my emails go unanswered. This is no way to run a business but they got my money and apparently that's all that matters to them. Save yourself the time, money, and frustration and go somewhere else.
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March 2023 by Jennifer Melton
The facility is super clean, the staff was very helpful and kind and my service provider did an outstanding job! Loved every minute! Thank you! Much needed!
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August 2022 by Taylor
This was my first time here and I was very happy:) Calling to book my appointment was quick and easy! Upon my visit the front desk girls were so kind and had GREAT energy!! In the tranquility room the manager came and offered those who were waiting some water. She was so kind and definitely put me in a relaxing mood. The massage was exactly what my body needed ! Can’t wait to come back!
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June 2022 by Danielle Kohler
This location is EXTREMELY unreliable. I pay for the monthly membership. My massages have been cancelled FOUR times since December. Today I had a prenatal massage scheduled, and less than thirty minutes before I’m supposed to show up I got a call and no voicemail was left. I walk in for my appointment and they tell me it’s cancelled, that they called and left a voicemail (they did not). It is absolutely ridiculous that if I were to call less than 30 minutes before my arrival time, I’d be charged the full amount of my service, but apparently they can cancel anytime and just try to get you in in two weeks. I am disappointed in myself for being sucked into a two year membership and I’m looking forward to it being over so I can support a reliable small business rather than an unreliable chain. Don’t give them your business.
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June 2022 by Taylor Vermeyen
This was my first time here and I was very happy:) Calling to book my appointment was quick and easy! Upon my visit the front desk girls were so kind and had GREAT energy!! In the tranquility room the manager came and offered those who were waiting some water. She was so kind and definitely put me in a relaxing mood. The massage was exactly what my body needed ! Can’t wait to come back!
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June 2022 by Darren Besert
I just can't with this place. Dealing with them has sapped my energy beyond the point of trying to describe my experience any further. Just go somewhere else.
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April 2022 by Trevor Morgan
As you can read on many other reviews, this location really needs new management. Honestly, a 1 star review is too much. I rarely give bad reviews but taking the time with this location. It takes FOREVER to book a massage, most of the time WEEKS because they clearly don't have staffing to keep up with demand.I booked a massage weeks in advance for March 23 at 12:30. They ask you to come 15 minutes early so needed to arrive at 12:15pm which I did. I was sitting in my car in their parking lot and at 12:14 (see screenshot) they called me. I let them know I was in the parking lot and would be right in. The girl on the phone said "oh no" and that she was calling to let me know I am scheduled at 12:30 for a 90 minute massage (birthday gift to myself.) They then stated my massage would be cancelled because my therapist needed to run home.THEY COULDNT HAVE CARED LESS. USED 4 GALLONS OF GAS TO GET THEIR AND BACK AT 4.40 A GALLON FOR PREMIUM.TOOK THE AFTERNOON OFF WORK.HERE IS THE REAL KICKER.... IF I WERE THE ONE TO CANCEL 1 MINUTE BEFORE MY CHECKIN TIME THEY WOULD HAVE STILL CHARGED ME FOR HALF OF MY MASSAGE AND TAKEN IT FROM ME.When I confirmed this with the nice girl on the phone, she stated I was correct, if it were me that needed to cancel, I would be charge for 45 minutes of the 90.SO...... I asked what I get in return, she stated the "ONLY" they they are allowed to offer is some aromatherapy in my next massage (some scents put into my oil.) NO THANKS.. That is only a 10.00 service in which I HAVE NEVER WANTED IN THE PAST or chosen in the past.WHAT A JOKE !!!!!! Totally mismanaged location. I was even told the manager would call me the next morning (March 24th) bc I requested the manager to call me.. NEVER CALLED of course!I have been to 3 other massage envy locations and none of them were even close to as bad as Pleasant Prairie, WI... THEY CARE LESS about their clients.
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March 2022 by Sloane Weddel
Alysha gave me the most amazing facial! Very relaxing and my skin felt great.
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January 2022 by Ashley Pratt
Nastasha was awesome! I’m looking forward to it next session already!
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December 2021 by A. Niku Ayala
The staff are warm and helpful, the therapists are amazing at what they do, and the facilities are clean and pleasant. Definitely would recommend this place to anyone looking for a massage. Patrick especially is great at deep tissue and other techniques helpful for dealing with knots and persistent tight muscles.
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November 2021 by Nicholas Wiley
Place was clean and Pleseant! Had a deep tissue massage on my neck, shoulders, and back by BROOKE; needles to say the massage was great and I feel like 50lbs were dropped from my posterior chain.
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November 2021 by Jessica Douglas
Asia’s gave me the most relaxing facial ever! She educated me, took time and made me feel comfortable and safe! Can't wait for the next one!!
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August 2021 by Lauren Ancahas
I am ranking this as 4/5 stars because I had multiple issues with the contract going past the 6 mth period and charging me when I shouldn't have been charged. That said, when I found out I was pregnant halfway through my contract period this branch worked with me to transfer my credits to my husband so he could use them instead of me. An excellent deep tissue massage therapist named Patrick greatly helped my husband manage his shoulder/neck pain with the transferred credits.Unfortunately I found out this credit transfer also led to extended charges. Theresa at the front desk provided amazing customer service to resolve the situation. She took my information, conducted an investigation with the manager into what happened, and called me back within 30 minutes to issue a refund and provide a full explanation of what happened. I was super frustrated with Massage Envy prior to this call, but Theresa's customer service completely changed my mind. It is because of this amazing customer service experience and the quality of the therapist that I would recommend this place.