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November 2023 by Mark W
Worst experience I ever had at a Marriott hotel. The room smelled, outlets didn’t work, and shower drain was plugged. Disappointed for a choice card holder. Do yourself a favor and avoid this
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October 2023 by WARRIOR WHO EMBRACES RA.
All around great stay and pleasant staff very clean environment. The thing I like most is they serve turkey sausage a few days a week for their complimentary breakfast.
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October 2023 by Nasser Alghaith
Very nice hotel desires more stars with professional staff...descent complimentary breakfast. With many activities and shopping options near by.Rooms: Quite big and equipped with useful thingsClean and newNearby activities: OutletsRestaurantsAttractionsSafety: You feel like homeWalkability: Nice green landscape
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October 2023 by Horne Myles
I've stayed here a bunch of times for work. I stay here when my first choice is unavailable.There isn't much close by for food but the breakfast has always been pretty good. The rooms always seem to have some maintenance item that is off. I've had an alarm clock make static noises, a broken iron that took multiple attempts to get resolved, a broken soap dispenser, and on my last visit a room fan that sounded like a rave.Service wise the front desk is always friendly. Maintenance reports are hit and miss if they get dealt with. I had my credit card stolen on reservation and did not really feel like the local organization was bought in on resolution due to the reservation being through the central organization.
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September 2023 by Faiza Ismail
We were assigned room at ground floor, we requested room at higher floor but the front dest person was extremely rude. He said its pleasant prierie not a big city with a view.Then I requested for a crib again he rudely said no we don't have it.I hate a place where people lack hospitality and can't respond in better ways.I would definitely suggest Doubletree by Hilton which is near to this hotel, and they are far more better and welcoming in every way.
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September 2023 by Peggy Huchinson
Traveled with a group of 30,and we told them we needed breakfast early because we needed to leave by 7:30. They said no, probably it wasn't ready till 7. We paid for luggage handlers, which they didn't show up. So mostly was done by a couple of our people. But the hotel itself was very nice, and clean. Only about 4 years old.
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September 2023 by James Terry
I've stayed in a number of Marriott properties and by far this was the worse experience. Around 5:00am I was awoke with loud noises. I thought it was another customer's room, so I called the front desk and was told someone would come up and check it out. I waited more than one hour and physically went to the front desk. I was told by Brian (on duty manager) that they were aware and informed the cleaning crew not to wash or dry clothes before 7:00am. So they knew the issue and falsely told me someone would come up and take care of the issue - integrity issue #1. Brian indicated he would only charge me $89 for the room, which didn't happen. I got my bill and it was $150 - integrity issue #2. Brian indicated I should talk with the manager, Chris Metke, and I called him (after I got home the next day) three times and he never called me back. I escalated the issue to Corp and they opened a complaint of which the on-site manager , Stacey Grulich, quickly closed as resolved the same day - 3rd Integrity issue!Today, Sept 28th I called and spoke with Stacey Grulich, who was argumentative and had no desire to listen or provide any additional service. She indicated they received complaints that the birthday party was too loud, as well. I didn't have or did not attend a birthday party at the hotel, so I had no clue as to what she even brought that up - totally unprofessional and rude! She also indicated that the staff have been trained on the incident and the room would no longer be in rotation. This is the 4th integrity issue, as I read several complaints that the same situation happened within the last two weeks - I posted the complaints below.Marriott's brand is being tarnished by these unprofessional and lack of customer service managers at the property in Kenosha, Wisconsin. I am requesting Corp leadership intervene and fix the situation before they lose more customers.See aforementioned feedback within the last several weeks:Customer - Worst stay everWorst stay in all my years of traveling. At 5am, (which was 3am my time) I heard a jarring sound. It literally sounded like someone was trying to break into my room! I phoned the front desk and they apologized and said that someone had started the laundry. What?! They said it would stop in 3 minutes. It did. However, in 30 minutes after I went back to sleep, it started back again!!! I called again, and they apologized and said it wouldn't happen. It did. Over and over to where I could never go to sleep even with noise canceling headphones playing white noise. When I went to the front desk I told them what happened in person, and they said they were surprised that the night shift worker put me in this room (217). So it was a known issue!!! He asked if there was anything he could do to make it right. I said, you are in the hospitality business, you tell me! He again deferred to me. I said I just want to pay it forward and make sure that no human being would would stay in that room again!!!Marriott's response - Dear Rob,Thank you for taking the time to share your recent experience with us.We have removed that room from our inventory until a permanent fix can be established.It was a pleasure to have you as our guest, and I hope you give us anopportunity in hosting you again, whenever your travels bring you back to the areaMarriott's response - JasonThank you for taking the time to let us know about your experience while staying with us.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the Engineering leadership team to ensure the necessary guidelines are in place and reviewed to prevent these issues from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the areI now have 2nd thoughts regarding all Marriott properties!Rooms: Nosy and lack of customer care and service! Poor supervision!Additional customer feedback:Customer - NoisyThe room was nice and hotel was clean howeve
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August 2023 by KT Nicolau
The hotel is clean and new and I love the modern aesthetic. The pool is small, but I don't visit Kenosha to swim. Breakfast had a good selection of choices. The room and bathroom had minimal features and amenities. I could hear noise from the hallway but it wasn't bad at all and the hotel was fully booked. The hotel is within a mile of the outlet mall and very close to Ren Faire. Kudos to the girl who got us foam pillows.
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August 2023 by Larry Abaray
Had stayed here before and thought that staying again was an easy decision. Quite mistaken. The hotel itself is nice. Upon arrival I had to wait in line because one of the desk clerks was so inept that the other clerk was essentially doing all of the check-ins. The room was adequate, but you could hear every footstep and door opening/closing, on our floor and above.The complimentary breakfast was not good. Very little selection caused by little/no inventory. If you like prepackaged breakfast items, then this is your place. After leaving I realized that I had left my phone charger in my room, I called the hotel to see if it was there. The desk clerk said that it wasn't in the lost and found, but would check with the cleaning staff and get back to me. I never received a call back. I get that it was only a phone charger, but the inefficiency of the staff cannot be overlooked. And the dishonesty of the cleaning staff is self evident.And finally, the wifi is horrible.Rooms: Room was clean, but excessively noisy.
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August 2023 by Kelly Nelson
Very disappointed in our stay. The cleanliness of the room was subpar overall , but the worst part was the actual blood on the curtains in the room. Absolutely disgusting. The clerk at the front desk got us moved to a new room, but I found the comment "you're lucky, I've only got one last room to give you" to be wildly out of line. If we were 'lucky', we would have had a clean & sanitary room.UPDATE: after sending the above via email, I rec'd a generic 'thanks for sending us an email about your stay, please fill out this survey' message from their marketing team. Lazy and offensive response to a serious issue.
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July 2023 by Jeff Leonard
Nice hotel. Only stayed a couple days, for business. Everything seemed good.
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July 2023 by Saffron Saffron
Don't add any unpleasantries to your life ...Just DON'T do it!They talk smack to you, telling you you will get a return on your credit card due back to you as an"incidental fee" that never surfaces, because it was never meant to arrive - even after the usual "7-10 business days" - it was never intended to come back to you because it is an Untruth! It has now been well over the time frame of a "waiting period" they make claims to by triple-fold. They just continue to refer you back to your bank, which in turn does no good, cause the bank is also only just as confused as the customer. The Better Business Bureau is still alive & kicking, and this dishonest establishment WILL BE reported - quickly & thoroughly. Be thankful to God there are many much nicer, by far, places than this pretense. They ought to have been reported a long ways back. Traveler Beware.
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July 2023 by Lisa O'Connor
Nice clean rooms. Comfortable beds & large bathrooms. Showers were great w/awesome water pressure! Indoor pool was nice, free hot breakfast everyday, nice inviting lobby & friendly front desk staff. Hotel conveniently located near major highway, outlet shopping, gas stations & restaurants. Would definitely recommend & stay here again when we are visiting family & friends.
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July 2023 by Irma Rogers
This hotel was really clean and well managed. The property was well-maintained in every visible area. The rooms were comfortable and it was easy to get a good night's rest.
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July 2023 by leila lazar
great location near Rec plex arena and close to highway. Easy to get to shopping, coffee, and beach near rec plex. Hotel is clean, usually full of guests in summer. It's a great hotel. Lovely little outdoor area people can sit outside and work on computers day and night.Breakfast is included, including fruit!