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February 2024 by wendy uhrmann
The gentleman was about to close but took me anyway . He was very friendly and asked questions to make sure I got the delivery I needed
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February 2024 by abdulraheem khan
The best UPS store i have ever visited, The staff are very nice compare to other ups stores. I would recommend all of you to visit the UPS store which is on 1256 capital dr ste 700.
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February 2024 by MOHD ABDUL RAHMAN
The Staff at This ups store in Capitol Dr Pewaukee is really helpful and friendly all the time they know what they are doing.I shipped multiple packed and Amazon returns from this store.They instantly recognize me whenever I'm in the store.Both employees and Manager are Friendly and Humble.
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February 2024 by HAROLD BUCHBERGER
Employees are the BEST
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January 2024 by Susan Slocum
Matt saved the day with incredible customer service! I mislabeled two large boxes and they got sent back to UPS. Matt called to let me know AND helped me get it sorted out and back to me! It was such a good experience and I really appreciated it!
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January 2024 by Stephanie Foulston
This location is never open. What is going on with this location? Closed this past weekend and now today... Don't waste your time go to the Silvernail Rd location.
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December 2023 by Megan DeGeorge
The staff at the UPS store in Pewaukee on Capitol Drive are extremely helpful and pleasant. I will 100% bring all my business to this store.
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December 2023 by Samuel Lutynski
Their customer service is completely broken. They did nothing to help me find the information I was looking for. I will never willingly use UPS ever again.
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April 2023 by Mark B.
I have been to the UPS store on Capital drive in Pewaukee quite a few times. The staff at the store are great to work with. Very friendly folks, hard working as well. I had gone to another location with crabby people who made me feel like my going there was a bother to them. So now I like this location, I always feel welcome.
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March 2023 by Nick Rattanachao
GO SOMEWHERE ELSE I WARN YOU!!!Here’s my story….My husband went to the store for shipping a pair of earbuds. Everything seemed fine until the staff said that my husband could leave… they would put these earbuds and package everything after he left. 5 days later, I tracked it… it turned out the item never left the store. My husband went to the store to ask further details. They claimed that everything should leave the store on the day. They opened an investigation and said it would take 7 business days. A week after that, they closed the investigation with the explanation of « the package is not claim eligible because the liability period has passed ». We were very upset! We called to investigation number and they reopen the investigation and again… to wait for another 7 days And now I am still waiting for response. It seems like they bounce the problem around… no accountability no ownership of what they do wrong. After this investigation is done fairly, I am more than 100% sure not to visit this store again.
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December 2022 by Kevin Messerschmidt
Every time I go into this store they are friendly and extremely helpful. Today I ran out of tape and just needed a couple small pieces to secure the label. When I asked for a favor, even though he was very busy, he smiled and said “absolutely, no problem “Very refreshing to receive service like that in todays world!Thanks!
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December 2022 by Kimberly DiPietro
Excellent customer service every time I come in. Very friendly staff who go above and beyond for people. ?
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September 2022 by Milissa Wood
I go to the this UPS store a lot in the past year and have had great services. Today was the first time I was treated horribly. The woman in this store was so rude and belittling.
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September 2022 by Jason M.
Don't drop off shoes here.I've been to this store many times to drop off itemsI'm selling or returning, etc. 3 times I've dropped off SOLD shoes and 2 times they "never made it to Elm Grove" and the last time the package was delivered and the company said the box was empty. Used to be perfect, convenient and no issues, but last few times have cost me. ALWAYS GET A RECEIPT!
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August 2022 by Justin W.
Was told they had notary services and someone would be there if I came down. Once I got here they told me the guy had left for the day.
