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December 2024 by Shawn ZC
Shannon was a great help, super polite and professional.
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December 2024 by Randy Chenoweth
Nice place
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August 2024 by Peter Kosciak
This location has changed ownership to SROA from Red Dot in the past week which would explain why the gate has not been working for the past 3 weeks. It's OK for short term. I will probably never use this location after I am done. I got a letter from SROA indicating I need to sign a lease agreement. They indicated it could be done electronically but never got a link to do it online. Only way to do it is to sign a copy pulled up from the PDF sent or add the e-signature. Therefore SROA indicates that the signed rental agreement needs to be sent to the mailbox address. I stopped by 3 days ago to check my storage space and to drop off my signed copy of my rental agreement but the mailbox was incredibly packed. No point in sending a mailed copy because unless the mailbox is emptied, no mail can fit in there and will either squander on the ground or be sent back. I sent a scanned signed copy to the email address provided in the initial letter from SROA and have not heard if that is acceptable. However, I was told by an online representative that it should be accepted but I'm doubtful. So the only way SROA can motivate me to up my score here is to 1) confirm to me via email that my rental agreement is good that was sent via email 2) confirm the mailbox is empty/ready to take in signed agreements via mail or have someone in the office on site to accept signed agreements 3) get the gate fixed at some point because why pay a monthly fee at a certain price if the gate is open, should give us a discount then for the time the gate has been kept open which right now is about 3 weeks.
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August 2024 by Jake Powell
I am updating my review after a conversation with Scott - The regional manager for the area. He has resolved the situation and he went above and beyond to do so. I will also be retracting my BBB complaint.
I am however, still very disappointed with how the call center at SROA handled this situation - They were very deceptive, and untruthful, - my issue, nor my information was actually passed along to property management. this is definitely something that SROA needs to look into as a business.
Hats off to Scott though - I am very impressed with his level of service and dedication to customers.
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August 2024 by Mike B.
So stupid! Rented a unit online last night. Few hours later I went to go check out The facility and put my lock on my unit.Maybe drop off a couple of bins. I could not get through the gate ,code wasn't working. Try again the next morning.Same thing, although this time there was a another person from Minnesota trying to do the same thing. Calling red dot and trying to explain to them turns out.I think they sold that particular storage area to a different place and everything was screwed up. So I was Never even able to get in to.Get to my unit , but they did give me my money back right away.
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July 2024 by Shelley Saeger
Easy to rent a unit and it was affordable, but the building was disgusting. We rented a temperature controlled unit, but it smelled of mildew from the moment I walked in the building. I was constantly dodging spiderwebs in the hallways. One time I saw a dead mouse lying in the hallway outside someone else's unit. We kept our things there less than a month and moved to a storage facility that is clean and genuinely temperature controlled.
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May 2024 by Mickey Zexx
Linsay was awesome. Her attitude is top notch, worthly of a rai$e & not just a taller chair.
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May 2024 by Annie Buness
Yaneke was very helpful, made the process extremely smooth and quick!
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May 2024 by Annie Benson
Yaneke was very helpful, made the process extremely smooth and quick!
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April 2024 by Niko Simone
Great service- Shantel processed my info quickly, was very professional and friendly
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April 2024 by Christian Dennik
DO NOT ENGAGE THIS COMPANY. The price will go up every few months until you inevitably just cancel. We started at $59 and are ending at $143. Total scam
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January 2024 by Julie Gaskell
I am very glad to have closed my unit and be done with Red Dot in Pewaukee. There is no human on- site, even during normal M-F business hours. So if you have any trouble like I did (arrived at my new unit to find a wire lock on it) there is no one you can quickly contact. I had a mover with me, on the clock. Luckily he had tools to snip the wire. I emailed Red Dot, and they responded 3 weeks later with a "sorry for the inconvenience". As for the prior unit I had, they gradually raised the rate from $55 to $117, so I closed it and opened a new one. I recommend renting with a locally-operated facility that has staff on-site.
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January 2024 by Bob Rogers
GREAT customer service!The availability and pricing was great, but the ease of renting was awesome. I had to switch unit size and location and the CS agent was beyond helpful and made the whole experience easy and made for an excellent experience. I highly recommend Red Dot!
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November 2023 by Ken Held
Red Dot is out of Denver, they will raise your rates every 2 months until you leave, then they start all over again. The storage sizes were all the same size in the building I was in, in the 3 years I was there, I talked to many of the people in the building and they were all paying a different amount!
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October 2023 by Amanda Melk-McCrary
Do not recommend renting here. I was assigned a unit in the D block section. My unit has a lightswitch to power a lightbulb but it doesn’t work. Spoke with another renter who has a unit in the D block section. He stated that he doesn’t have the ability to use the lightbulb either. We checked with another renter who rents in the E block. He has the ability to use the lightbulb. We then checked with another renter who rents in the F block. Again, they have the ability to use the lightbulb. This means that other blocks have electricity but ours do not. I proceeded to call red dot storage customer service on 10/19/23 about it and whomever I talked with (I believe his name was Shane, Shawn, or Sean) was extremely condescending and rude. After 15 minutes of trying to explain the situation to him and explaining that we have rented at other locations by Red dot storage that had the ability to use lightbulbs, he was still not understanding. I asked for a supervisor. Waited on hold for an additional 20 minutes and the original customer service person came back on the line and said there is no supervisor available. I asked for a supervisor to call back and never ever received a call back. I can now see why red dot storage has a D- rating with the better business bureau (BBB)
