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November 2024 by Dave Stein
keep locker and shower area warmer
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November 2024 by Tiffany Scott
This location normally has very friendly workers that work there. A manager names Oscar was filling in today. He is extremely rude and I do not know how he is even a manager.
First of all, I went to get on a machine that he had walked away from and he said go to a different machine I am cleaning that. He just got done dusting it and walked away from it so I thought he was done. He said it in extremely rude voice.
He then proceeded to follow me and yell at me about wiping off the machines telling me he is going to kick me out of I did not wipe down the machine. There were several other people in the gym that have not wiped down their machine either but he focused on staring at me the whole time I was working out making me feel very uncomfortable. He told me swear causes sanitary issues. However, when I went ok n the restroom there was poop on seat of toilet and back and toilets that had pee on them and looked like they have not been cleaned. The maxi pads were also hanging out of a holder of the metal dispenser . I told him that instead of dusting the Machines he should clean the bathroom because that to me is very sanitary.
I am extremely disappointed in this manager. I think he needs to be taught about how to treat customers and customer service. All the other people that work there are extremely nice and make me feel very welcomed. I been at this location for years and never had a problem before.
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October 2024 by Karan A
It's a wonderful gym, with plenty of equipment for cardio, or weight training. Although there are no free barbells, there are 4 smith machines which would suffice for most weight training, along with a wide range of dumbbells. Plus the regular machines for isolation training.
There are dedicated areas for different kinds of training, including stretching, and a quick workout. There are also plenty of massage chairs, hydro massage beds, and total body enhancement rooms. Would recommend this for anyone looking for a good place for regular workouts.
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October 2024 by Melissa Wisialowski
For the most part this location is great, but the locker rooms are beyond freezing! Please please please get it checked
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October 2024 by Michael Peterman
Rating: ★☆☆☆☆ (1/5)
I have been a member of Planet Fitness Pewaukee since 2022, and unfortunately, my experience has been frustrating due to continuous billing issues. In 2024, my account was reactivated using old records from my previous Experience Fitness membership, which resulted in me being overcharged by $77.47. Despite multiple attempts to resolve this issue, nothing has been done, and I continue to be overcharged.
Here’s a timeline of the contacts I've made to address this problem:
7/28: Spoke with Alphonso by phone and met with Natalie in person the same day.
9/8: Spoke with Ryan by phone and emailed the Pewaukee location.
9/16, 9/19, 9/26: Emailed the Pewaukee location multiple times with no resolution.
9/30: Met with Ryan in person again, yet the issue remains unresolved.
As of today, I was overcharged again for my monthly membership. This ongoing issue has been incredibly frustrating, and it’s clear that Planet Fitness cannot be trusted to handle billing matters properly. I just want a refund of the overcharged amount, and I’m extremely disappointed in the lack of accountability and customer service.
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October 2024 by Rosa Kugel
Clean, not busy at 3 pm weekday, love the hydro massage lounger for after my workout, very friendly staff
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September 2024 by Michael Pedretti
Great staff at desk
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September 2024 by Suzie Harris
A great environment! The workers tend to remember our faces so we remember theirs, and it makes the whole place more welcoming.
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August 2024 by Maria Llantada
This is my go to gym but what really got me was the fact i accidentally left my Coach Make Up bag in the locker room one day and it was still there the next day. Um? I love my community? This place is always clean? The people are nice and obviously trustworthy? And the staff? So cool. I don’t recommend you keep designer bag family heirlooms unattended in any locker but this place is obviously top notch. I flip flop between wearing a niqab and less modest clothing (if I need to because I’m trying to avoid heat stroke) and no one has ever harassed me or question me about it unlike other places I’ve been. Love love love love love love it here
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August 2024 by Amanda Hoops
Planet Fitness In Pewaukee WI Is A Joke This Week. I Go Monday - Friday At 3 Am Well The Guy That Usually Does Overnights At This Location Is On Vacation This Week So Someone Is Filling In For Him. Well Anyways I Go Monday At 3 Am The Worker Wasn’t At The Front Desk So I Wait About 5-10 Mins Then Decided To Call The Store To See If I Could Get Someone Attention Let It Ring 4-5 Times Still No One Comes So I Take A Walk Around The Gym To Fine The Employee Asleep On The Water Bed I Said Excuse Me Like 3-4 Times She Never Woke So I Call Other Stores Trying To Find The Night Lead For This Location Got Ahold Of A Different Night Lead At A Different Told Her What Happened She Said She Would Get Ahold Of Someone To Let Them Know What’s Going Ok Cool Well About 8 AM The Same Day I Call Pewaukee Gym To Speak To The Manager And Was Told They Don’t Have A Manager I Said Who Runs Ur Gym I Was Told It’s Just The Regional Manager I Asked For That Number Was Told It Can’t Be Giving Out So I Asked For The Night Leads Number Was Told Can’t Give That Out Either So I Said Fine I’m Calling Corporate She Said Ok So I Tried To Find Corporates Number Couldn’t Find A Number So I Emailed Them Didn’t Hear Anything Back Ok Whatever Go Back Tuesday Same Person Working This Time She Has A Note Up Saying She’s On The Hydro Bed If U Need So I Went And Got Did What I Needed To Do Left At 8AM The Same Day I Finally Found Corporates Number Gave Them Call Told Them What’s Going On They Said They Would Handle It Ok Go Wednesday Morning Another Note On The Desk Saying If U Need Me I’m On The Massage Chair Come Get Me Well I Go Back There To Get Her She’s Not There So I Walk Around To Look For Her Couldn’t Find Her I Wait A Good 10-15 Mins Before I Leave Call The Waukesha WI Gym Got Ahold Of The Night Lead There Who Is Also Over Pewakuee Told Him What Was Going On Then He Said Ya We Have Had A Few Talks With Her I Said Well Apparently Those Talks Aren’t Doing Any Good He Says Well There Isn’t Much We Can Do Right Bc The Other Guy Is On Vacation And We Are So Short Handed I Said Well It Looks Like She Doesn’t Need A Job He Said Ya I Understand And Repeat That They Are Short Handed I Told Him I Called Corporate He Said Ya They Got Ahold Of Us Ugh This Is Just Frustrating Bc Its Not Only Wasting My Time But Gas To And I’m Not Getting The Services I Pay For Calling Corporate Again Today
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August 2024 by Leah
The club is great. It's clean, the machines work, and the staff are all pleasant. However, I've been promised a refund for being overcharged for months for my black membership, and I haven't seen the refund that was promised to me by Reuben, a fill-in manager from Tuscon, AZ. No one has any answers, I can't get a hold of anyone because "there is no regional manager". No one who works here knows who owns the Pewaukee club. It's not the employees fault, they've been nothing but pleasant, but I'm owed money that was taken from me in error and it exceeds $100.00. It's extremely poor ownership to have not had this resolved, then continue to give me the run-around because no one at this club knows of a person to go to, to resolve this issue. I need someone to contact me who can resolve this issue.
I wouldn't recommend getting your membership here in Pewaukee. I only go here because it's closest to my house. If you want a membership, please do yourself a favor and go somewhere else, because if you have a serious issue, no one here can help you. God forbid you need to cancel--they'll probably just keep charging you because there's no one who can deal with account issues.
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August 2024 by Joe P
Great location, clean, and a great staff!
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July 2024 by Tanya Reese
I am an early riser, there by 5am M-Friday. The front desk staff is welcoming, courtesy, and respectful. All of the workout areas, locker rooms/bathrooms, and machines are extremely clean and maintained. The gym members are all there for one thing that early in the morning and that is to get the morning grind done. I was doing group fitness for 6 years prior to Planet Fitness, it took me awhile to get used to it, but now I absolutely love it!
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July 2024 by Zachary Pape
I love this PF. There is a ton of equipment so even if they are busy, there is always room to get my workout in. Also love that the place is always clean and if something is broken (machine, TV) it is fixed in short order. Hard to think of a better way to spend $10 a month!
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June 2024 by Loc Goddess
Awesome plàce to escape the city gyms.
