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“Hailee was amazing. She went above and beyond to make sure I was taken care of. Top tier customer service. She definately got me to be an ATT customer for the foreseeable future. Thanks again a ton.”
“We originally went to the Brookfield location looking to switch providers and mainly get a lower phone bill. We left being offered a higher phone plan if we traded in our phones. At the Waukesha location, we got help immediately with getting set up with a much cheaper phone plan if we kept our phones. We were happy to save money and feel heard. I highly recommend to go to this location over the standard branch locations for USCellular if you are looking for honest help. They truly care and will listen and help you with whatever your goal may be with your phone plan or phones. We will stick with driving further to this location over the branch location any day.”
“Jeremiah and Jorge we both very informative and very helpful. Best experience ever with getting a new phone 100% recommend this store for anyone looking to get a new phone, they both made me understand how to use phone and get setup easily!!!!”
“Garrett at this location was amazing at helping us get switched from AT&T to Verizon. Highly recommend going to this store even though it's a 3rd party provider for Verizon. Great customer service, and he got us a great deal!”
“I wrote a bad review on here the other day. We went back today and they were very helpful. The store manager was great. The only advice I would have is if you don’t have time to help customers acknowledge them right away and let them know.”
“This store is spacious and extremely clean! Tim and Garrett’s customer service is off the charts. Personal, professional and extremely courteous…go out of your way to frequent this location and ask for Tim or Garrett!!!”
“Jared was a huge help in taking care of my mother-in-law by spending a great amount of time explaining to her exactly what was in her bill and how she could go about canceling unwanted services. His patience was greatly appreciated. I would highly recommend using his services.”
“My husband and I were having issues with a trade in, so we stopped in and Liz helped us. She was so informative, made us laugh and got us working and on our way again. I recommend going in to see her if you ever have issues.”
“Love the New management with Mohamed he helped lower my bill and was very patient with setting up my new device would recommend this location to anyone looking for answers”
“Jamal at AT&T was absolutely incredible! He spent over three hours helping my wife and me with a complicated phone situation, all while assisting other customers by himself. His patience, knowledge, and professionalism were outstanding. You could tell he genuinely cared about making sure everything was handled the right way. AT&T is very lucky to have Jamal! He definitely deserves a raise and some extra team members to support him! Thank you again, Jamal, for going above and beyond for us!”
“This review is for Joseph exclusively. He helped us upgrade our phones and add a line. He was so helpful and friendly throughout the process. When my phone came in, he helped me set it up and make sure everything was good to go. Can’t thank you enough, Joseph!”
“The Waukesha location is phenomenal. The store manager went above and beyond to help me. He helped change my phone from a different carrier while keeping my same number. He changed all my contacts over no problem. Then the next day not all my pictures and stuff transferred so I wne t back he showed me how to do it and explained everything. Definitely go here!! Great products and prices.”
“Steve gave us the BEST CUSTOMER SERVICE we've ever had at a phone store. He was incredibly helpful, patient, kind, and made sure my son got exactly what he needed and could afford. Not only is he a stellar employee, he seems to be a really good person, in general. Really hoping he's there next time we go back! So, so happy with his professionalism and help. Thanks, Steve!!”
“I pulled up because I had an issue switching to AT&T and my new phone wasn’t working. Jodie was there right away and he has been nothing but kind and funny. He was extremely helpful and made the process super easy. The store was super clean as well and products were arranged nicely. The main take away is Jodie is a star employee and he should be the standard of customer service.”
“Today I visited Germantown UScellular store again. The wait was brief.
Employee Nay was most helpful in answering my questions and gave me good info. about updating or buying a new phone. I’m happy I stopped in and went home quite happy! ???”
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“Yesterday we stopped in to return our old phones after upgrading and turns out we had to send them back via mail which was such a headache. Despite that situation this Verizon store had nothing to do with, while trying to help us, Floyd the store manager was able to upgrade our watches with a loyalty promo for free. When we upgraded our phones last week we were also supposed to be able to upgrade our watches but the Brookfield store that we went to, failed to tell us that, help us, or explain anything about loyalty promotions to us.
Just want to say thank you to Floyd for being kind and helpful! For trying to help with an issue he didn’t cause and for finishing a job he didn’t even start. That’s customer service. Thank you!”