Metro Market is an urban grocery concept offering fresh groceries, a center store, and expanded fresh and prepared offerings for shoppers on the go. Reviews note the pharmacy is awesome and the store can be a pleasant place to shop, with staff described as pleasant, thoughtful, very nice, and treating customers with dignity and kindness. Specific praise highlights excellent pickup service, with no errors and a great experience. However, some customers feel the store has gone downhill, citing a turn towards prepackaged meals and a problematic store layout. Criticisms include shopping cart congestion from added shelving, a lack of flow, and products being moved with seemingly no reason, making it difficult to find groceries. Price increases are seen as out-pacing product quality. Feedback on operations is mixed, with low scores for open checkout lanes but higher scores for self-checkout availability and pickup service, despite some procedural quirks. While some shoppers have switched to other stores, others remain loyal due to positive interactions with thoughtful associates.
