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July 2024 by N Schrauder
1. **Return Process Issues:**
- **Initial Return:** I visited the store to return three items. While I did not have my receipt, I had the credit card used for the purchase. Two of the items had tags, and the customer service representative processed the return for those items without issue.
- **Third Item:** For the third item, which did not have a tag, I informed the representative that I could provide the item for scanning as it was on record with my credit card. After retrieving the identical item, a cashier named Rebecca took over the return process. Despite my explanation that I did not have the receipt but could verify the purchase through my credit card, Rebecca claimed they were experiencing issues and could not process returns this way. She had me insert my credit card in and it clearly stated on my end that my credit card was identified but she lied and said they couldn’t find my info. She insisted on seeing my ID and then started my return. As she was standing there doing some stuff on the cash register I dug through my wallet and found the receipt for the item I needed to return. Rebecca told me she it could only be processed as store credit, even after I found the original receipt.
2. **Self-Checkout Issue:**
- **7 for 7 Deal:** During my subsequent shopping, I took advantage of the 7 for 7 deal and used the self-checkout. After completing the transaction, I realized the discount was not applied. I went to customer service, where a different representative handled the issue by issuing a $7 refund. This was inadequate, as the correct refund amount should have been over $15, and no receipt or explanation was provided.
Overall, I am extremely dissatisfied with the level of professionalism and service I received. The staff's handling of my return and the self-checkout issue were both problematic and poorly managed. It is clear to me that this location requires additional training to improve customer service and ensure that staff can handle such situations effectively.
I hope that this complaint will lead to improvements in service standards at the Pewaukee location. Thank you for your attention to this matter.
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July 2024 by Kim H
They DO NOT accept paper coupons for pickup and in store staff became angry when asked. Long lines to check our own groceries. Poor produce. Low stock. No gluten free bread. Prices high. Bought into scamdemic. Went downhill since 2020. Time to sell.
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July 2024 by Doug Demuth
Still a Great store
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July 2024 by Paige H
I come in Wednesday's before work to get the $5 sushi deal. I came in early today before the discount sushi was on the floor. The man working at the counter offered to make me the sushi rolls I wanted and have it ready for me by the time I was done shopping for my other items. So kind and helpful!!
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July 2024 by Jessica Johnson
I love this place.
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July 2024 by Rick H
Large sections. Get the app and use the coupons.
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July 2024 by Reshan Daniel
I spend almost an hour looking at fireworks and getting really excited about it. After finding out the entire fixture was 70% off I went to the register with the kids hyping them up and guaranteeing them that we are going to have a blast. However when I was on the register the guy informed me that the fixture excluded fireworks but there was a sign on all four sides of the fixture. Even on the sides that ONLY had fireworks.Now my kids are extremely disappointed because I don’t have 100s of dollars to spend because the store has a huge misdirection. I feel scammed outta my mind. Everyone should be really careful what you try to buy here because they will scam you if you don’t pay attention. I really hope no one has to go though what I did with kids… ?
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June 2024 by Dee H
I stop in here when I need special items I can't get at other stores. This place is huge. Be Ready to walk. Plenty of self checkout aisle.
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June 2024 by Bikes Boats Boots WI
Big store, like a super Walmart but slightly nicer in every aspect, food, clothing, shoppers too. A bit overwhelming if you're just looking for a few quick items.
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June 2024 by Whitey Kaine
Good selection. Good service. Friendly staff . !!!
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June 2024 by Michael Schony
Great place to shop. All you need in one place. Beautiful garden center.
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May 2024 by Rick “Bugslayer” Nelson
Just delivering groceries
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April 2024 by Julie Mikul
No one in customer service to do a return. Extremely disappointed. A store that big with not enough workers is hard to believe. Walmart is always swarming with workers.
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April 2024 by Gwen Shoemaker
This location is the worst Meijer I have ever been. Very poorly managed! Produce section is terrible with spoiled produce routinely found. Shelves are not stocked and many items are not priced properly and many items are out of date. Be sure to check your receipt before you leave the store. Good luck finding anyone at the customer service desk. Today when I was there, 2 employees stood there complaining several minutes before I was acknowledged. I simply wanted some change so my grandkids could ride Sandy. Every other Meijer store I have been in has had a full bucket of Pennies so kids could ride Sandy. The bucket at this store is always empty. Good luck finding someone who will get you change. Employees are rude and not helpful at all. This store does not even deserve a one star rating. I’m sure Mr. Fred Meijer would be very disappointed if he were able to read the reviews.
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April 2024 by Yanira Osorio
Good offers
